Bright Pattern Contact Center vs Talkdesk Enterprise Cloud Contact Center

Product Overview

Bright Pattern Contact Center

Talkdesk Enterprise Cloud Contact Center

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Ratings & Reviews

Overall Rating

4.72 / 5 (85)

4.56 / 5 (575)

Ease-of-Use

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

Last Reviewed

December 23, 2019

June 29, 2020

Pros/Cons

Pros
Easy to use, great call quality. Nice to work from pretty much anywhere. also nice to have the handy help tool with preloaded email address.
Does what it says on the tin and is very easy to use. Excellent customer service, the guys are always available for a quick call.

Cons
We have had issues with the chat tool and would love more asynchronous capabilities but it has worked for us.
It is not well known in the marketplace but that will change soon.

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Pros
This software is easy to use and is very handy. It makes it so much easier for the work field I am in.
The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

Cons
There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!
the desktop app sometimes take long to open, but not all the time, it is very rare to happen.

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Product Demo & Pricing

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Pricing Range

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Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

12 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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