Bright Pattern Contact Center vs Talkdesk Enterprise Cloud Contact Center

Bright Pattern Contact Center has 95 reviews and a rating of 4.75 / 5 vs Talkdesk Enterprise Cloud Contact Center which has 663 reviews and a rating of 4.55 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Bright Pattern Contact Center

Talkdesk Enterprise Cloud Contact Center

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.75 / 5 (95)

4.55 / 5 (663)

Ease-of-Use

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

Last Review Written

February 24, 2021

February 9, 2021

Pros/Cons

Pros
Easy to use, great call quality. Nice to work from pretty much anywhere. also nice to have the handy help tool with preloaded email address.
Does what it says on the tin and is very easy to use. Excellent customer service, the guys are always available for a quick call.

Cons
We have had issues with the chat tool and would love more asynchronous capabilities but it has worked for us.
It is not well known in the marketplace but that will change soon.

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Pros
This software is easy to use and is very handy. It makes it so much easier for the work field I am in.
The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

Cons
Setup could have been a little easier, but support was awesome.
There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

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Pricing

Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

Advisor Recommendations

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7 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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