Tenfold Software


 

Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems.

Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively.

Tenfold can be implemented with little to no change to existing IT infrastructure.

Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.

 

Tenfold - Account details
 
  • Tenfold - Account details
    Account details
  • Tenfold - Case
    Case
  • Tenfold - Sales console
    Sales console
  • Tenfold - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

145 Reviews of Tenfold

 

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Software Advice Reviews (10)
More Reviews (135)

Showing 1-10 of 10

Kacee from The ExecRanks
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Useful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The is product is easy to use and a useful tracking tool. On occasion there can be a glitch but luckily customer service is excellent. They are responsive and quick to fix any issues.

Cons

While I do appreciate the quick alerts, sometimes the notifications can be too much. Often times they disrupt what I am doing. Minor convenience though!

Review Source
 
 

Clarence from RunTitle
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great solution to streamline calling process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommended as an add-on to your CRM!

Pros

In-browser widget to log calls into CRM, complete with call dispositions, appointment setting, etc. Click to dial is a great feature too! Great metrics tracking

Cons

Sometimes the click to dial function requires a couple of clicks, or a browser restart. Other than that, the functions provided are great!

Review Source
 
 

Joe from Exact Data
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Seamless, lightweight, has come a long way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Plays quite nice with Sugar, has only become more stable, and the additional tracking it enables has allowed me to catch mistakes and miscues in new staff faster, and in new ways. Truly introduced some irreplaceable KPIs for us.

Cons

Very rarely some pages turn off the click to dial function, its very rare and you usually only have to refresh. "quality connect" counts occasionally feel arbitrary.

Review Source
 
 

Nidhi from LogMeIn
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Easy of Use, call loggings

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall good tool.

Pros

Ease of use, call logging, Very useful tool for us to save time and easily can find the right contact numbers in CRM

Cons

Sometimes this doesn't work and support for this. Customer support is not that great for this tool.

Review Source
 
 

Candice from MedPro healthcare staffing
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Overall great experience!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience!!!

Cons

Overall great experience!!! Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold.

Review Source
 
 

Josh from Four Star Greenhouse
Specialty: Agriculture
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Provides huge value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial. Would recommend to anyone.

Cons

No real cons - It's incredibly easy to leave call notes and identify who is on the line. The dashboard and analytics are great for management to keep track of the day to day and it helps drive a competitive sales team.

Review Source
 
 

Chase from CA Realty Training
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Makes business easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Makes the ease of taking notes per call a breeze. You don't need to jump around different programs.

Cons

They need to create the extension for safari and it would be a kick out the ball park. No other cons.

Review Source
 
 

Kevin from Exact Data
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

It Makes Everything SO Much Easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales.

Cons

There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards.

Review Source
 
 

Carlos from Push To Cart, LLC
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Tenfold has been a great solution to our Customer Service Team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Tenfold has been a great value for our company. Highly recommended for call centers.

Pros

The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well.

Cons

The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions.

Review Source
 
 

Scott from web development
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great Feature for any Company that wants to track Customer Service Calls!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, this was a great addition to our company.

Pros

The popup is a wonderful feature! The integration with Salesforce, and Customer Service are flawless as well. Great response times.

Cons

The ability to have dispositions, or preset notes, would be a major plus. Often times clients call in for the same thing, so this would save a lot of time.

Review Source
 
 
 
Showing 1-20 of 135

Kevin from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2018

September 2018

Streamlines Communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The feature runs rather smoothly when working.

Cons

Consistently breaks down. Customer support has been helpful.

Review Source: Capterra
 

G. from Fogelman
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Awesome product for company conference calls and interoffice communication

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Tenfold has helped us be more efficient in our conference calls with different properties and owners. We are able to keep up with call logs and even share notes and comments with each other while in sessions. You can use pop ups also for quick answers to questions.

Cons

There are no cons. It has been a great addition for us.

Review Source: Capterra
 


August 2018

August 2018

Great tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Tenfold is a great tool for tracking calls. It enables us to quickly track and log calls. The click to dial feature has been the most time saving tool. We have to make lots of calls and this helps immensely!

Cons

While I do love almost everything about Tenfold, sometime the notifications can be a little bit disruptive. Minor complaint!

Review Source: GetApp
 


July 2018

July 2018

Easy to use click to dial l

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to make calls and record notes quickly.

Pros

I like that
Tenfold integrates with sales force and our phone system. It makes the task of dialing easier.

Cons

I don't think there is anything other than bring able to build a list of prospects and load them in the system.

Review Source: Capterra
 

Tevin from India Today
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

A superb tool to make and track official calls.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption.

Cons

Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.

Review Source: GetApp
 


May 2018

May 2018

Its a great set up and I like the function of it and how simple it is.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes my job easier and simple to get my tasks done each day.

Pros

I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in.

Cons

The one thing is hard for me is that sometimes the buttons don't work and it makes it difficult to log your calls.

Review Source: Capterra
 

Rusty from Wayfair.com
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Effective Tool for organizing incoming information and pipeline management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall improved organization with information regarding customer needs. Pipeline management, and tracking performance by reps are by far the most benefit

Pros

the short cutt to customer accounts in salesforce with the briefcase. the ease of access to a specific customer is very useful

Cons

it tends to get a little bit buggy, and not report to additional systems very well. The system seems to get more temperamental when we add a large number of users at one time or need to run multiple plug ins

Review Source: Capterra
 

Jessica from Wayfair

May 2018

May 2018

Easy and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it integrates with Salesforce so easily. Helps my account stay organized by being able to input notes and track calls.

Cons

Technical issues is what I like least about the app. Sometimes calls wont log. But tenfold is always great at responding and improving the app.

Review Source: Capterra
 

Tanner from Wayfair
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

It has been a really great product to use and is very easy to get used to using. Very smooth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps keep me organized so that I can take notes in the pop out and don't have to do it somewhere else.

Pros

I like that I can go back to calls I may have made an hour ago or sometime earlier that day to go back and add notes to if I forgot to when I was on the call. That way I always know that even if I didn't keep my notes during the call that I can go back and add them to it at a later time which is very convenient for me with how busy my job can be.

Cons

Sometimes when I am taking notes on a call and another call comes in it will show up on the new call instead of the call that I am working on. Not every time but this happens sometimes

Review Source: Capterra
 


May 2018

May 2018

Tenfold overall has an asset to our company. Very pleased with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple. Very easy to use. It's a great supplement to Sugar (another program we use daily). Makes logging call notes simple.

Cons

Sometimes the program takes a little too long to make the call, or it has a hard time registering and linking to the existing contact.

Review Source: Capterra
 

Paul from Web development

May 2018

May 2018

Easy to learn, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, makes conversations with clients run much more smoothly than other software I have used in the past.

Pros

It makes finding information about client quick and easy. The software is extremely responsive with little to no lag time which makes finding a clients information, and resolving their issue and much more efficient process.

Cons

Sometimes duplicate accounts or people with the same name will get confusing but I can hardly blame that on the software.

Review Source: Capterra
 

Joel from OneStrand
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great Product, needs a few options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The popup was great. It worked as expected.

Pros

I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Review Source: Capterra
 


May 2018

May 2018

Great and almost necessary tool for OB Sales Reps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased outbound call numbers

Pros

It was so lightweight. Didnt slow CRM. Everything you need from a click dialer, without the headache

Cons

Nothing really. I have seen programs that have a voicemail drop function which would be a great addition.

Review Source: Capterra
 

Candice from Wayfair

May 2018

May 2018

Could not do my job as efficient without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.

Pros

Integrates with Salesforce easily
intuitive and seamless
Able to keep notes directly onto the pop up which imports them directly to CRM.
It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Cons

pop up disappears in the middle of notes
takes awhile to come back up when it rarely does crash
incoming call pop up interferes with current call

Review Source: Capterra
 

Amelia from Wayfair
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Easy and hassle free.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It captures data that is helpful for me to make sales and money.

Pros

Customer service is fast and reliable. This tool makes my day to day job easier and help me work efficiently.

Cons

There are not too many issues I have come across and have been happy overall with my experience using this software.

Review Source: Capterra
 


May 2018

May 2018

This is a great product and keep me very in-sync with my clients'

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software helps me to work with all of my programs.

Pros

The notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything.

Cons

Nothing, this product has been a complete game changer for one of the companies that I work for. Great product.

Review Source: Capterra
 

Rick from Exact Data
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Efficient, Easy to Use, Productive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Increased our call volume by 37% which leads to more sales. This application also allows me to identify the work each employee is putting in daily and ensure they aren't making personal calls on company time.

Cons

Can't think of anything. Customer service is quick to make any fixes. Very rarely does it go down at all.

Review Source: Capterra
 

Aubrey from Wayfair, LLC

May 2018

May 2018

Tenfold is very user friendly and quick to access--any system issues are usually resolved very promp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can view history for the previous date and notes sync clearly to our Salesforce for daily review.

Cons

When it does stop functioning properly, it's difficult to retroactively update. You often lose that bit of work that affects daily metrics.

Review Source: Capterra
 


May 2018

May 2018

I think Tenfold is pretty solid overall. It has no flash or anything super extravagent. I like it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It keeps track of everything. Has charts and lets you see when and how you are making calls to see what you need to change.

Pros

I like its simlicity alot. I think its platform is really good and the functionality is super easy to use. I have it as a supplement to our CRM and it works very nicely. Nothing super advanced, but it gets the job done.

Cons

Not too much that I dislike. If i could maybe change something it would be to be able to maybe customize the dashboard and change colors of the background as I am not biggest fan of white. Other than that, I'm content

Review Source: Capterra
 

Drew from del toro
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

I have used the product for 3 years - all good highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its easy to use - it pops up, you add a little info and your tags etc. there is not much to do the product opens with the caller info and notes etc

Cons

i guess the only thing easier would be opening infusionsoft directly i need things as easy as possible - this is pretty good

Review Source: Capterra