About Vocalcom Cloud Contact Center

Vocalcom is a web-based contact center software solution for managing multi-channel customer experience. The software is designed to manage customer interactions as a single conversation, regardless of whether they occur via one channel or across different channels.

The system is cloud-based. Users can add agents, customize reports and design IVRs. Vocalcom supports voice, email, chat, SMS, Facebook and Twitter within a web-based agent console. It offers predictive dialing and real-time contextual routing.

The software facilitates call center interactions within mobile channels. Vocalcom is available for firms around the world. The system offers a pay-as-you-go monthly pricing model.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

15 Reviews of Vocalcom Cloud Contact Center

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

June 2018

david from Marketing Digital

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

for me it is the best program to manage telesales

acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

Pros

Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Cons

I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

July 2015

Mims from dreambox

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

July 2015

Simply, effortless technology

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Pros

Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience

Cons

Looking forward to deploying the new webRTC feature in the next couple of months!

May 2013

eric from samando

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

May 2013

great and easy to use contact center solution

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Pros

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Cons

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

March 2016

Berndt from Sogedes GmbH

Verified Reviewer

Industry: Computer Software

Time Used: More than 2 years


Ease-of-use

4.0

Customer support

4.0

Functionality

4.5

March 2016

MOst flexible Cloud solution

Pros

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Cons

Some documentation could be a little bit more detailed.

February 2016

Neri from IPT Innovations

Verified Reviewer

Industry: Telecommunications

Time Used: Less than 2 years


Ease-of-use

5.0

Customer support

4.5

Functionality

5.0

February 2016

Great Flexibility means being able to evolve with the time

Pros

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Cons

Product documentation can be improved and made available online...