If you have access to Internet, you have a phone, wherever you are. Another advantage is that we can record calls.

Couldn't be happier to be honest. I've used a few various other bits of equipment in the past but Voipstudio I'm happy to recommend.

Some colleagues have been asked to install the program on their phone and there has been some reluctance. This is not strictly a VoIPstudio problem, but it is a problem that exists.

The software if fantastic out of the box. Its easy to set up users, IVRs etc.

Perfect and fast customer support. Affordable price and all in one solution.

That way it appeared totally useless to me because whichever number I called it didn't allow me to.

When dialing a call, the mike button is muted until a long time which is sometimes misleading for the user.

I like the cloud functionality of the call recordings.

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

Got a reliable provider, with an all inclusive cost - meaning that is the price we actually pay. The admin functions are also really great.

It is easy to use and gives opportunity to automatize the country code or area code - provides details within the dashboard.

Doesn't work too well on android mobile phone, in that it is difficult to navigate around.

This is an incredibly cost effective system and it's quite packed with features.

Occasionally a poor line if internet connection is particularly bad but not a fault of voipstudio.

The main problem I have solved is monetary. In my office there are two workers who are never there but with whom we have to talk on a daily basis.

The savings on your phone bill are so much that it's hard to believe. Communication with your colleagues is free.

So intuitive, easy to set up, so quick to add users. The cost savings are very attractive.

Calling a mobile phone is expensive, but now, if they have access to wifi, it's free. We have saved a lot of money.

The system has tons of amazing features that make any small company create a high level professional image which increases the chances of acquiring new business.

Easy to set up and customer service has been very good. Call recording to track feedback and training is invaluable as well as being able to travel and set phones up anywhere including use on laptop.

No more taking notes that you don't understand. In addition to that, we can pass voice messages to text, which makes it easier to clarify and find information.

The user interface of VoipStudio is very sleek and intuitive. It works best on a desktop browser.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

VoIPstudio is a cloud-based call center management solution designed for businesses of all sizes. It offers features that include automatic call distribution (ACD), interactive voice response (IVR), call logs, speech to text and remote offices. The solution suits the needs of organizations in financial services, media, retail and tourism.

The solution’s speech-to-text feature sends executives automated email transcript of their voicemail messages. It further helps managers read through their voicemails on email on the go and while attending meetings. Further, its ACD Queues feature automates call distribution among team members to minimize wait time.


The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. The platform can be integrated with third-party software such as Avaya One X, Microsoft Dynamics CRM, Cisco, Oracle Sales Cloud and Salesforce.



LongDescription

Real-Time Analytics

Call Transfer

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

SMS Messaging

Real-Time Monitoring

SSL Security

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Communication Management

Call Recording

Call Logging

Collaboration Tools

Call Center Management

VoIP

Call List Management

File Transfer

Call Routing

Call Queues

Text to Speech

Contact Management

VoIP Connection

Audio / Video Conferencing

Mobile Access

Real Time Data

Voicemail Transcription

Inbound Call Center

Ring Groups

Hotkeys

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Unified Communications

Call Conferencing

Caller ID

Video Support

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Fax Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Multiple Parties

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Video Conferencing

Call Tracking

Call Monitoring

Third-Party Integrations

Live Chat

SIP Trunking

Web browser (OS agnostic)

VoIPstudio offers two simple price plans based on the number of calls you make. >PAY AS YOU GO ($4.99 user/month): if you have mainly inbound calls, the Pay as you go plan offers just a low monthly fee and then simply pay for the calls you make at our competitive per minute rate. Inbound numbers from $4.99/month. Outbound calls from 1p/min. >2K BUNDLE ($16.99 user/month): if you make a lot of outbound calls to different places, the 2K Bundle gives you one inbound number per user and 2,000 outbound minutes per user/month, and covers more than 45 countries. >ALL PLANS INCLUDE: 30-day free trial, all VoIPstudio features and integrations, 24/7 technical support, unlimited inbound calls, and free number porting. No hidden upgrade costs, no support fees.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

VoIPstudio

Live Online

Webinars

Documentation

Videos

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Support Ticket Management

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Document Storage

Transfers/Routing

Customer Segmentation

Workflow Configuration

Sentiment Analysis

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Customer Database

Interactive Content

Offline Form

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Full Text Search

Batch Communications

Template Management

Data Import/Export

Customer Complaint Tracking

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Transcripts/Chat History

Performance Metrics

Routing

Call Scripting

Discussions/Forums

Issue Scheduling

Issue Management

Text Editing

Support Ticket Tracking

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Predictive Analytics

Network Monitoring

Decision Support

Service Level Agreement (SLA) Management

Account Management

Community Management

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

VoIPstudio vs Zoho Desk

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