Zendesk Suite vs Zingtree

RATING:

4.4

(3857)

Zendesk Suite has 3857 reviews and a rating of 4.41 / 5 stars vs Zingtree which has 95 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (3857)
4.4 (95)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 24, 2024
September 8, 2022
Pros/Cons
  • Pros

  • Used this at one of my old jobs and it was so easy to use and amazing for functionality.
  • I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.
  • Cons

  • Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.
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  • Pros

  • Plenty of different styles that help to customize experience. Possibility to add images into questions and options.
  • Great for new hire training as well as existing employees scripting. Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
  • Cons

  • Zingtree can sometimes be a pain to build up but could just be user error.
  • I'm probably using it wrong, but it's all wonky. I just don't have the time to figure it out.
Read all user reviews
Pricing Range
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6 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos