Great experience and support in all ways. Thanks!

Easy to use and very effective. Great customer care.

Nothing I can think about. Once you get to know how to use it it is pretty straight forward.

Tuition Express saves time and man hours. It is flawless in helping us acquire payment from each of our families. The creators and software managers at T.E. really know the world of Learning Centers and have created and maintain an effective tool for helping us charge for enrollment, registration, weekly tuition and other miscellaneous charges in a manner that is time effective and thorough. The customer service is top notch!

The turnover time involved in notifying us of a decline could be more immediate. We are not notified until two days after posting.

Tuition Express was okay for what is worth. The customer service is horrible. When asked the agent his last name, I was told I don’t need it. Then I asked for a supervisor, and was told no, and hung up on me. The agent name was [SENSITIVE CONTENT]. I will never do business with Tuition Express again, and I advise others to find different software company’s.

The software is simple, but took months to be trained on. I’ve been paying for this software since March 2022, just able to use Nov 2022

The training time to receive a call to train on how to use software.

Over all, I will continue to use Tuition Express.

Tuition Express provides seamless interaction between Procare and billing. The system is easy for my staff and our parents to use. As a business owner, it is great to be able to access the software remotely via the cloud. In addition, the reports are easy to pull and easy to understand.

I don't have a con about the software. However, it is nearly impossible to get customer support. There are always long wait times on the phone and when you opt to leave a message for an agent to call you back it is typically and hour or more before someone returns your call.

It isn't the cheapest but it makes up for the cost in the time you save by not having to manually input payments to the ProCare accounts. You can only book out charges two weeks in advance which is good and bad. I have no plans on ever switching as we are huge fans of ProCare and Tuition Express is a valuable feature that supports that program.

This software keeps us organized with payments and integrates with ProCare software so payments get posted directly into the parent accounts. If you have the ProCare software then Tuition Express is a must. It is a huge time saver.

It isn't easy to refund families if an overcharge occurs. We find it easer to just write them a check or post a credit to their account. This hasn't been too problematic but is a feature I would like addressed some day.

Wonderful experience with my customer service representative- or should I say expert. My questions were addressed with ease and I was even given tips and advice to make my navigation with the software even easier than it was before.

I love that Tuition Express is overall self-explanatory and easy to get used to. It’s a plus that their customer service is excellent and makes me feel confident that any issues or questions our center comes upon will be solved almost immediately.

If I had to choose anything to not love about the software is the small hiccups our center comes across when we need to update the system. Sometimes the “Update” button pops up even after we have updated already. It’s a simple click to get it to go away and thankfully it does not interrupt the program or any tasks we have to complete.

Overall, my experience with Tuition Express has been positive. The customer service has been excellent as well as the product and results.

Tuition Express is easy to use and provides a great ROI! It helped our early care and education centers ensure that tuition was billed on time, the correct tuition amount was billed, that tuition was collected on time, and that proper late fees and discounts were assessed. This made budgeting and auditing so much easier. Parents appreciated the convenience of being able to make tuition payments with a credit card and being able to pay remotely.

What I like least about Tuition Express is the credit card processing/service fees that we are charged because Tuition Express is proprietary; it is expensive! We are a non-profit, 501 (c) (3) and our board of directors and auditors closely watch how much money is spent on processing tuition payments. As a non-profit, our funds are limited and are service directed.

We are still learning about Tuition Express with Credit Card Options and am sure are not using it to the fullest extent. So far it has been pretty easy to use and parents are overall satisfied. There do seem to be some kinks here and there, like one credit card kept getting billed months later even after the child had been changed to withdrawn and had no activities in the billing box. If those can get worked out, it would be wonderful!

Tuition Express is easy to use. It has been time saving in collecting payments.

We did not realize that our center would be charged 3-3.5% in Merchant Fees when average is about 2%. If Tuition Express had a way of estimating that better during the sales process, we would have better accounted for the cost increase.

Set it up and forget it! Easy to set up and takes care of itself.

None that I can find as of now. I use during the summer for daycare. Set up one time and done for the year.

Tuition Express is very user friendly. My son's daycare uses tuition express as the platform to pay tuition weekly. As a user I have had to enter my banking information for auto debit as well as obtain payment records for Flex Spending reimbursement. Each of these tasks took no time at all to complete.

I do not have anything negative to say about this software. For what I was using it for it performed just as I needed it to.

Generally a great tool. Wonderful for keeping track of students and staff.

It's relatively user friendly. The fingerprint log-in is great.

It has so many functions that it can get confusing or difficult to find things because they aren't in the user manual.

Our tuition fees are paid on time. We do not have to track clients down for payment. Most of them use the ACH option or pay from their phones.

There is nothing that I don't like about Tuition Express. It has made my job so much easier. It has made the weekly collection of tuition seamless. We use ProCare Cloud as well and our parents even have the option to pay from their phones.

Honestly, I love everything about it. There is nothing that I would change.

I really like having all of the information on the children and parents at the click of a button.

It allows easy payment options for parents.

Some of the functions are hard to understand.

Easy to use! It really makes it easier on our directors.

It's very expensive! People are constantly contacting me about getting our credit card rates down. I just haven't had time to research all of that yet, but plan on it.

It has shortened my workday, reduced the amount of accts. receivable every week, eased payments for our parents. Love that the parents know the exact amount of their weekly fees at payment screen. Has almost eliminated those pesky "left over" fees (extra meals, field trips, etc.) that parent's can forget.

It is very user friendly. For parents and staff that are not computer comfortable, it is very non-threatening.

No cons that I can think of. You have done a great job.

AMAZING! We would have remind the same families to pay their tuition weekly and now it is all collected automatically.

Tuition Express has made the office more efficient. There is less time spent collecting outstanding tuition balances. The parents have access to their account information around the clock!

Nothing! I can not think of anything negative about the program. Its easy to set up and easy to use!

I had an amazing experience with my phone call and the support he provided.

I like that it keeps our kids and Employees records together. It's easy to use and very easy to run our tuition each month.

When I don't understand the bank end of it. ex.- If a tuition payment we try to submit gets returned and we try again, the parents say the money is there so dont understand why it won't go through. I did not understand in this case why we could not get it to go through so I called customer service and asked for support.

Ease in processing timely payments which provides financial stability.

As a Director of a multi-site Preschool and Childcare facility, Tuition Express allows a since of ease and security when processing multiple payments. I am able to process bulk payments at once or process one at a time set at preferred dates. I really appreciate the fact that parents can elect to participate in Tuition Express on a monthly basis, changing payment methods at any time without being penalized. This also helps to ensure timely tuition payments so that we can continuously meet our monthly expenses without the worry of not receiving enough revenue to sustain. Although we do not use the Credit Card processing regularly, we have used it on occasion in emergency situations. This also provides yet another flexible payment option that gives parents peace of mind.

The monthly cost, however with every service, there is a fee. So it is understandable and we are happy to pay the fees for the convenience this service provides.

Customer support is always willing, ready, and able. Always a joy to talk to them when I have a frustrating situation.

The ease in which it processes tuition and tracks every detail.

It is intimidating for a first time user but you can't do better as it covers every detail to help you manage your business. Customer support is amazing!

We have not had a problem with this software and love using it.

This is so easy to use when you need to process payments

I wish they would let you do payments more than two weeks in advance.

We use this software to bill the parents that have their children enrolled in our facility. It makes it so easy to organize all of our information and accounts.

There hasn’t been any issues that we have found so far.

Any time I have had any issues, I only have to call one time, get the assistance I needed and the problem is resolved

user friendly, great support, easy to read instructions

for the software add ons we use, there hasn't been anything NOT to like

-Very easy to use. -Plenty of reporting tools. -Can handle every aspect of your business. Great CRM

Only thing I do not like is would love an app on iOS and Android to be able to monitor remotely.

Love it and makes processing payments easy

The ease of the program processing, with the click of a key.

The delay time it pulls from bank accounts sometimes it will not post for two to three days