About Church Community Builder

Church Community Builder is a cloud-based church management solution that helps church leaders engage with members of the congregation. The solution enables users to create organized systems and processes that can be accessed remotely.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and more. Church Community Builder also provides solution implementation coaching to the users.

Online contribution and payment tools allow for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when the...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

392 Reviews of Church Community Builder

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(225)

225

4 stars

(120)

120

3 stars

(38)

38

2 stars

(8)

8

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 392 results

October 2017

Jim from Jacob's Well Church

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

The Industry Standard for Web Based Church Administration

Church Community Builder allows me to keep track of everything that I need to keep track of in one place. It allows the church to empower each ministry to easily do the administration that's required.

Pros

Church Community Builder is the leader and industry standard for web-based church administration. The software is intuitive and easy to use. I have implemented the software at two churches in which I have worked and helped others get the most out of their subscription. What I like most about the software is that it is comprehensive. I've seen too many churches build separate and unconnected systems for children's check-in, group sign ups, payments for events and donor records. When these systems don't "speak" to one another, it creates more confusion and work for the church staff. The goal of church administration is to remove the burden of administration away from the ministry team. They typically excel at being with people and doing the work of the ministry. However, many struggle with administration basics such as keeping track of groups, communication, attendance data, etc. Church community builder allows our staff to be "efficient with things, so we can be effective with people". Everyone benefits from a centralized system - whether you log in daily or rarely. We always know where we can find the information we need. Saving time makes the churches dollars go farther.

Cons

The mobile computing revolution took place since CCB launches their 2.0 platform. Getting the software to work and interact well with mobile devices has been a slow process, but I'm happy to see the progress that's been made with the Lead App.

December 2019

Dana from Good Shepherd Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2019

Learning a New Product

Overall, I have been highly pleased with this program. We came from a program that was not very user friendly and no one used it due to how much work it took to enter in info. We are able to communicate better as a team using CCB and we are learning so many new ways to store and use our data. The customer service team has also been very helpful and quick to help with any issues we have had. I have been highly impressed by their overall service and products.

Pros

I love the ease of use with this product. I use the scheduling software on a daily basis and they have made it easy to schedule my teams and keep everyone informed about upcoming needs. I also like how easy it is to add new members to the software and the ability to share important information with those on staff. The program is easy to navigate and easy to learn.

Cons

There are a few things I wish it would let you do: 1) I would like to have groups be linked to the schedules section. For instance it would be great when a member leaves a group that it would also delete them from the schedule for that group and when a need is created it would be great if it could be shared with just one part of the scheduled group (for instance week 1 team or week 2 team instead of always needing to be shared with the whole group). 2) There are certain options that are only available on one page. For instance, the reports for schedules is only available on the beginning page of scheduling so once you go past that page you no longer have the option to run a schedule report. It would be nice to have that option on more than one page so you don't have to backtrack to get to it.

November 2019

Autumn from Living Faith Church

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

CCB Saved Our Church!

Love, love, love! seriously, though....Church Community Builder definitely has saved our church. We started as a church plant on a college campus where we were mobile on Sundays and very heavy small group based. CCB allowed us ease of communicating with people and keeping up with visitors and regular attenders alike. We use literally every feature CCB offers that we can afford and it has served us immensely well. Another major bonus is their customer support. They are always improving the software and are very open and willing to listen to ideas of "hey, could the program do this??". Any time we send any suggestion in, we get personal responses and results very quickly. we are VERY pleased with CCB.

Pros

I cannot stress how much we LOVE Church Community Builder!!! It has brought the communication of our church together like nothing else ever could. Mostly, we love the ability for our church members to connect with one another through the groups in CCB and how this allows our leaders to effectively communicate throughout the week.

Cons

The only con I can think of right now is that we're not super excited about the new schedules feature. Taking schedules out of groups is very effective for some areas, but there are teams that we have that need schedules locked within their group and the new way of doing it makes this process more difficult.

Reasons for Choosing Church Community Builder

We weren't using other things before using CCB, but we looked into a few other programs to do what CCB has brought to us. WE chose CCB because of their customer service, their incredible sales team and intro calls, and because we thought it would be the best software to grow with our church.

June 2017

Paul from Sojourn

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

June 2017

Probably a great ChMS 10 years ago

Pros

CCB is a beefy, feature-rich software that allows you to do almost everything that you might want to, from an administrative perspective, for your church.

Cons

The main problem with this software is that while many updates are released, it feels like a software that has been piled up for a long time rather than thoughtfully integrated. As a result even the simplest tasks are often convoluted, taking triple the number of mouse clicks than they should. Just one example: editing profiles is cumbersome, finding information about a person requires multiple clicks through their profile information, and adding people requires a process that is more than simply filling out a simple page (you have to create a person, then find that person again from the list, then click into their profile, click to edit their password, and click "send password reset email" in order for them to receive a welcome email). Their sales page looks fantastic, and the software at least LOOKS good when you log in, but whenever you try to do something basic, while it's definitely possible, the whole time you're trying to do something you're left thinking "should it be this complicated"? Probably our biggest disappointment is that congregational engagement, which was a huge sales point, is virtually nonexistent. Because people cannot find other people and communicate easily (because it is cumbersome) with other people, they never log in to use the software. Even our leaders with full permissions would rather copy/paste email addresses into their own email software and communicate via email (or text message) than use this as a communication tool.

Response from Church Community Builder

Replied June 2017

Hi Paul, Thank you for your feedback. We would like to help you fully utilize the software and would be happy review your site to see how things are set up; this could be privacy settings causing your experience to be cumbersome. I will reach out to you today via phone. Blessings, Pam

January 2020

Charles from Southside Community Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Backbone of our Data Management and Communication

Before we went with CCB, we had another Church Management Software System that was extremely popular. One day our man computer died that had the ChMS on it and we were unable to professionally retrieve the data that we had put in it for 20 years. Plus the backup for that ChMS had mistakenly been backing up the wrong file off site. So we lost everything. We went with Church Community Builder because it was cloud based and could be used on any system or smart phone connected to the internet and no chance of loss of data. We got SO MUCH MORE than we had planned. CCB is so robust and they are working daily making it even more robust and user friendly. Their customer support is second to none. It is very personal and they work until you are completely satisfied and understand what is happening. CCB has not become interwoven in every area of our church and being used by all the different ministries for scheduling volunteers, by al the small groups for communication and planning, for our families with children to check in both in the nursery and children's ministry, and by the church staff to not only record all the financial and member data, but to use it to make unlimited reports and planning ideas. It has become our communication hub of the church. Our members love being able to log on and control their own data, download financial information, look at the calendar, connect with other members and groups, and be informed about life at the church. This has been a win!

Pros

CCB ties everything we are trying to track, retain, and utilize into one very cohesive product. While there are multiple sections where data points can be collected, you only have to put them in once and they are available throughout the program. Although recording the data is easy, the CCB program helps tremendously to sort and use the data for an unlimited amount of projects and the presentation of the relevant data is very useful. Actually, the CCB Program inspires you with many ways you can use your data that you didn't even think was possible. Plus, it helps us to communicate with all of our attenders in multiple and meaningful ways.

Cons

In the past, the mobile side of the software was lacking in usability. However, CCB has really poured a lot of resources in the mobile side over the past 2 years and now it is very usable and graphic.

Reasons for Choosing Church Community Builder

It was more robust and the future of the software looked unlimited. That has proven correct. It was the BEST Choice and affordable.