About Church Community Builder

Church Community Builder is a cloud-based church management solution that helps church leaders engage with members of the congregation. The solution enables users to create organized systems and processes that can be accessed remotely.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and more. Church Community Builder also provides solution implementation coaching to the users.

Online contribution and payment tools allow for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when the...


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Supported Operating System(s):

Web browser (OS agnostic)

407 Reviews of Church Community Builder

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(228)

228

4 stars

(121)

121

3 stars

(39)

39

2 stars

(9)

9

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 407 results

November 2018

Daniel from Emmanuel Baptist Church

Verified Reviewer

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Comprehensive and Contemporary

Very good experience. We have been blessed by their software. It helps us in guest follow up. We have benefited from the forms and website integration as well as the LEAD app. Customer service has always been good at follow up. The technical training videos and help sheets on their help site have been very helpful.

Pros

Here is a list of the pros: 1. The software is robust. It is comprehensive in its data search and storage capabilities. 2. The software is evolving. CCB is constantly updating and improving upon the software and app. 3. There is an app that allows us to search our congregant information and follow up on processes. 4. The software was transformational to our assimilation guest ministry process. Not only did they send me a +1 gift for checking out the software, but that book, Fusion by Nelson Searcy changed our church's guest ministry process. It fits perfectly with what CCB offers in terms of process queues and data functionality. 5. We can do forms right in the software that we can upload to our website. This allows guests, members, regular attenders to complete signups, ministry applications, and registrations without ever having to write on a piece of paper. Follow up is very simple. 6. Customer service is excellent. There are a number of technical sheets and training videos on their help site. Very good.

Cons

Here are some of the cons: 1. The software is so robust you almost need a dedicated position to create calendars, forms, searches, processes, keep the database clean (people who leave, etc...), and train people on how to use it. 2. The software does not do schedules like Planning Center does (not as user friendly and it doesn't connect with Songselect). Honestly, it seems like Planning Center and CCB are competing. While Planning Center does schedules better, CCB does everything else better (my opinion). Our church uses both. We would switch from Planning Center if CCB did schedules better. 3. The checkin portion of CCB, while easy to use, especially with the app, is not as easy to setup. For example, we use both ipads and Citizen Bluetooth printers as well as PCs and Zebra USB printers. They each have different challenges and can be technical to set up. 4. I wish there was a way to integrate our church app with CCB. We would like to do geofence checkin and mobile bar code checkin.

January 2020

Charles from Southside Community Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Backbone of our Data Management and Communication

Before we went with CCB, we had another Church Management Software System that was extremely popular. One day our man computer died that had the ChMS on it and we were unable to professionally retrieve the data that we had put in it for 20 years. Plus the backup for that ChMS had mistakenly been backing up the wrong file off site. So we lost everything. We went with Church Community Builder because it was cloud based and could be used on any system or smart phone connected to the internet and no chance of loss of data. We got SO MUCH MORE than we had planned. CCB is so robust and they are working daily making it even more robust and user friendly. Their customer support is second to none. It is very personal and they work until you are completely satisfied and understand what is happening. CCB has not become interwoven in every area of our church and being used by all the different ministries for scheduling volunteers, by al the small groups for communication and planning, for our families with children to check in both in the nursery and children's ministry, and by the church staff to not only record all the financial and member data, but to use it to make unlimited reports and planning ideas. It has become our communication hub of the church. Our members love being able to log on and control their own data, download financial information, look at the calendar, connect with other members and groups, and be informed about life at the church. This has been a win!

Pros

CCB ties everything we are trying to track, retain, and utilize into one very cohesive product. While there are multiple sections where data points can be collected, you only have to put them in once and they are available throughout the program. Although recording the data is easy, the CCB program helps tremendously to sort and use the data for an unlimited amount of projects and the presentation of the relevant data is very useful. Actually, the CCB Program inspires you with many ways you can use your data that you didn't even think was possible. Plus, it helps us to communicate with all of our attenders in multiple and meaningful ways.

Cons

In the past, the mobile side of the software was lacking in usability. However, CCB has really poured a lot of resources in the mobile side over the past 2 years and now it is very usable and graphic.

Reasons for Choosing Church Community Builder

It was more robust and the future of the software looked unlimited. That has proven correct. It was the BEST Choice and affordable.

September 2020

Dany from Centura Health

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

September 2020

It does just about everything

Great company and support. I can't say enough good things about all the work they put into making sure CCB is a comprehensive CMS.

Pros

There are no other products out there that compare with the features CCB provides. They have thought of every possible thing a church needs in order to properly manage membership/events/finances/contacts/communication... etc. We used it for years at our church.

Cons

Okay, here's the problem. With so many features, there's a pretty large learning curve. You need a lot of time and training of volunteers in order to roll out CCB. Then it takes commitment from your staff and volunteers to make sure they are using it appropriately.

June 2017

Paul from Sojourn

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

June 2017

Probably a great ChMS 10 years ago

Pros

CCB is a beefy, feature-rich software that allows you to do almost everything that you might want to, from an administrative perspective, for your church.

Cons

The main problem with this software is that while many updates are released, it feels like a software that has been piled up for a long time rather than thoughtfully integrated. As a result even the simplest tasks are often convoluted, taking triple the number of mouse clicks than they should. Just one example: editing profiles is cumbersome, finding information about a person requires multiple clicks through their profile information, and adding people requires a process that is more than simply filling out a simple page (you have to create a person, then find that person again from the list, then click into their profile, click to edit their password, and click "send password reset email" in order for them to receive a welcome email). Their sales page looks fantastic, and the software at least LOOKS good when you log in, but whenever you try to do something basic, while it's definitely possible, the whole time you're trying to do something you're left thinking "should it be this complicated"? Probably our biggest disappointment is that congregational engagement, which was a huge sales point, is virtually nonexistent. Because people cannot find other people and communicate easily (because it is cumbersome) with other people, they never log in to use the software. Even our leaders with full permissions would rather copy/paste email addresses into their own email software and communicate via email (or text message) than use this as a communication tool.

Response from Church Community Builder

Replied June 2017

Hi Paul, Thank you for your feedback. We would like to help you fully utilize the software and would be happy review your site to see how things are set up; this could be privacy settings causing your experience to be cumbersome. I will reach out to you today via phone. Blessings, Pam

September 2020

Terri from New Life Church

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

September 2020

Church Community Builder

I use this software daily to track people, create groups, processes, process giving, etc. Overall, it serves our purposes well.

Pros

The software is pretty user friendly in most aspects and does a lot. Really good system of processes to keep track of where people are and steps of membership. Robust giving platform.

Cons

I am a little underwhelmed by the calendar system, having come from EventU, especially where recurring events are concerned.