ChurchTrac

RATING:

4.8

(737)

About ChurchTrac

ChurchTrac is a cloud-based church management solution made for churches of all sizes. It enables users to manage people, groups, attendance, events, contributions and more. Additional features such as messaging, processes and accounting enable ChurchTrac to be the hub of communication for multiple ministries. ChurchTrac’s membership management module tracks contact data, baptisms, interactions and other notes for members, visitors and prospects. Search tools allow administrators to find individuals or families in the database and create lists of people who meet custom search criteria. Additionally, members can be organized into various groups, such as small groups, committees and classes, and their communications and attendance related to those groups are tra...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ChurchTrac Pricing

Smaller churches (up to 75 members): $6 per month Small church (up to 125 members): $12 per month Medium church (up to 250 members): $24 per month Large church (up to 500 members): $48 per month Mega church (unlimited): $60 per month

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Available

Website and Church App

ChurchTrac Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for ChurchTrac

1 - 5 of 738 Reviews

Jeff

1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2023

ChurchTrac is transformational - will take you everywhere you'd like to go!

User Profile

David

Verified reviewer

Religious Institutions

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Great Product... will grow with your church - Used at a previous church and just got for new church

PROS

If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit. We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes. We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings. Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

CONS

A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something. I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

Tod

Religious Institutions, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Just Getting Started

Just getting started. I have watched many of the online tutorials and written several help requests.

PROS

Online so I can access Churchtrac from church or home. and it is not a spreadsheet.

CONS

The concepts or big picture of how churchtrac accounting works is still somewhat allusive to me.

Reasons for switching to ChurchTrac

It was too complicated for our small church and volunteer users. We were using a spreadsheet to manage our fund balances and it was no longer sustainable.

Vendor Response

Thank you for the review, Tod. When it comes to tracking and managing your church finances... anything is better than excel! As you continue to get familiar with ChurchTrac, please do reach out to our team for help. That's what we're here for :-) 

Replied February 2024

Teresa

Religious Institutions, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

3

FUNCTIONALITY

2

Reviewed November 2019

New Update Made Things Complicated

PROS

I like that I can send messages by text to many people at one time. I like that I can look up the information I need in one place and it is somewhat organized.

CONS

The latest update made it extremely difficult to log in on a small device such as a phone. We use this software to send prayer requests to members on our prayer chain. When I go to log in on my phone the Church Trac logo now blocks the login information so I can't see what I am typing. I am not able to adjust the screen size or information in your software. The next thing is how many things I have to click on to get to a point where I can send a text message to the right group of people. It was easier before the update. Thirdly the limited number of characters makes it very challenging to give enough information about the prayer request. 150 characters is just not enough. There were other things that were changed in the update as well, such as "offering" changing from being an income to being put under expenses, which doesn't makes sense. Who pays their congregation to go to church? How can that be an expense?

Vendor Response

Hi Teresa, Thank you so much for your review. Feedback is always important to receive in order to continue developing a strong tool. The issues you are having are not necessarily ones that would have been affected by the update, as the character limit has always been the industry standard one that you are seeing, and your category would not have been changed to an expense due to the update. We would love the opportunity to serve you further, and as such have sent you an email that we have on file for your account. Please review and respond so that we can help you garnish the best experience out of ChurchTrac.

Replied November 2019

STEVEN

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Fantastic Program

PROS

I like the ease of use and the friendliness of the staff.

CONS

I wish that they had a hotline that you could call without having to schedule a call.

Reason for choosing ChurchTrac

We chose Churchtrac due to the value of the subscription.

Vendor Response

Thank you for the 5-star review, Steven. So glad to hear that great feedback on our support team! We think our support is one of the biggest reasons so many churches are making the switch to ChurchTrac... that and the fact our software has more features at a more affordable price :-) As always, don't hesitate to reach out to us if you ever need anything.  Blessings! -Lorri

Replied January 2024