Online directory for church membership. Saved many man days of work recording and tabulating contribution statements to the membership. Opens door to online communication to church membership.' Allows membership to review their giving statements at any time online.

We formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it. After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records and manually recorded all of contribution records by hand on paper ledgers. The conversion from PCP went very well using the SK provided tool for data conversion. In this process we moved 525 families with 1149 members to SK from PCP in a manner of minutes. The SK salesman met with us almost daily over the phone to answer our questions when we were in the month long evaluation. He answered both functional and technical questions as we tested the functionality. At this point we have implemented the membership and contributions modules from SK. We are planning to implement the Directory next and then get into email ' text communication in the Church membership. The guys entering the contributions especially enjoyed doing the "Ka-Ching" feature that sounded every time they entered a contribution. Overall at this time we are very happy with SK and the service they have provided as we implemented the software. We decided to implement the "cloud" version of the software and it works as fast as the local version which we used in testing.

We wish that all of the features were rolled up in the cost for the cloud version. Other than that there everything has worked as advertised.

My overall experience with Servant Keeper has been good. Even though some of the features are somewhat confusing to me, ultimately, in time, I am able to figure them out. So far it has been the most user friendly church management program I have tried. I Ch

Overall the software is relatively user friendly. Doesn't take long to get going. If you can attend an instructional seminar, that will get you going even faster and get a lot of questions answered. Giving entries are very intuitive and straight forward. Corrections to entries are a little more work.

Steps to Merging duplicate entries or files can be very confusing. Customizing entry fields in the membership is difficult. Always have to go back to the guides and/or instruction manual to recall the steps. I always have problems with the conditional statements in creating a group. Wish it was more simplified with practical examples or templates.

It served us well in our early years as a church. But as our needs grew, SK didnt work for us. Great price. Great folks. Very limited functionality. If you're needing a simple solution JUST to keep up with donations, this will work. If you need more than that, this product might not be the best for you.

Not much. I think the staff at SK are great and fine people, but the software is lacking!

The GUI is archaic, outdated, and looks like one has taken a trip back into Windows 95. The install is awkward, at least on a Mac. There arent a ton of feature that can be done with this software. Reporting is limited, and there's no workflows, automated reporting, member portal, attendance module, etc.

Again, it's the support that makes this software hum for me. I am pretty good using it but occasionally still need a little help and you guys are always available, helpful and patient.

I especially like the support - everyone is knowledgeable and patient. The software is very good as well, and it's now in the cloud for "on the move" access.

Least? I'm thinking. I can't really think of what I don't like - wait I know. You have upgrades often and I don't have admin access to my own computer so I always have to ask my Tech guy to come to my desk, log in and accept the update.

Great experience

Very easy to use - user friendly software...so far the best one

Sometime it's difficult with vanco and quickbooks...but I'm adjusting and has gotten better

Having used Servant Keeper for 2 years, it did exactly what I needed it to do, but never without some challenges that had to be overcome. Servant Keeper's look and features really feel designed for an older church but a church with a younger staff and demographic would probably find itself better suited with another option.

It is a straightforward database system. Running reports is easy. Overall, Servant Keeper provides a nice sampling of features for church management.

Is not Mac friendly. If you use a Mac you can find ways to make it work but you will have consistent headaches in doing so. Limited features compared to its main competitors. Looks and feels like it was developed in the '90s and has never really embraced modern technology. The sign-in system is difficult to set-up and maintain and, once again, greets people with a dated look that doesn't appeal to today's families. Customer support is prompt but rarely provides necessary solutions to the issues.

[SENSITIVE CONTENT HIDDEN] obviously knows his job. He was able to walk me through step by step and helped me achieve my goal

[SENSITIVE CONTENT HIDDEN] was very patient with me. I'm not really familiar with the software and it just made it seem so easy. [SENSITIVE CONTENT HIDDEN] was AMAZING! I wish I could take him to work with me every week!

Without [SENSITIVE CONTENT HIDDEN] talking me through my problem, I would not be able to complete my task.

I have just started using this program, we completed the conversion today. To date, I have found this program to be extremely user friendly. I am anticipating this program to significantly reduce our redundancy in the office while providing critical information in a very timely manner.

No facility management/scheduling feature.

I have been working with Servant Keeper for about 7 or 8 years. I was offered in person training with the personnel from the company for a number of months. I liked all features and the most importantly the excellent customer service.

I like Servant Keeper because it has all of the features to help you collect and maintain information for members, general and monetary. Also, I really like the fact that there is always available knowledgeable, patient and courteous staff to help you with any situation you may have.

I personally like all of the features of Servant Keeper.

The only thing I can say before I spoke with [sensitive content hidden], I've had others that I spoke to but she by far has been the best.

I shared this on another survey. [sensitive content hidden] was fantastic, extremely professional, and made me feel comfortable while discussing roles. She made me feel I was the most important customer she had.

I have nothing per se negative about Servant Keeper

I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members. We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office. Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work." We can give users and members access to different areas of Servant Keeper based upon their needs. Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.

Automate administrative tasks: Servant Keeper enables businesses to automate tedious administrative tasks such as appointment scheduling, invoicing, and customer communication, allowing staff to focus on more important tasks. Improved customer experience: Servant Keeper's robust customer management system helps businesses create better customer experiences. It allows businesses to store customer profiles, track communication, and set up automated reminders. Streamlined communication: Servant Keeper allows businesses to communicate via email, text message, and social media, all in one place. This streamlines communication and ensures that all business communications are tracked in one place. Data security: Servant Keeper uses bank-level security measures to ensure that customer data is secure. This creates a safe environment for businesses to store sensitive data and prevents data breaches. Increased efficiency: Servant Keeper helps businesses increase their efficiency by streamlining processes and automating tasks. This reduces manual effort and ensures that tasks are completed in a timely manner.Benefits. Streamline administrative processes: Servant Keeper provides a suite of tools to help organizations streamline their administrative processes. Automate communications: Servant Keeper makes it easy to communicate with members, staff, volunteers, and other stakeholders. Track progress: Servant

Servant Keeper is an easy-to-use church management software that makes it easy to track and manage church members, donations, and events. It also allows churches to easily share information, such as newsletters and church bulletins, with their members. Servant Keeper also offers a variety of online giving options and is integrated with several popular payment processors, including PayPal and Stripe.

Servant Keeper is not the most feature-rich church management software on the market, and some of its features can be difficult to use. Additionally, it is not available in multiple languages, which can be a problem for some churches. Finally, the cost of using the software can be expensive, especially for larger churches.

We have used the SK Contributions module for many years and it has worked extremely well. I especially like, that if we make the occasional data entry error, it is a straightforward process to make corrections. Three of our volunteers attended a SK training session last spring and we were impressed with the membership module. We could immediately see how we could use membership features to support many of our ministries. The ease of customizing our database with our own names for various fields is great. The Groups Keeper is an awesome tool and we foresee using it extensively. Although we are still learning the SK Writer functions, we can already see that in conjunction with the Groups Keeper, we will be able to personalize letters, emails, campaigns, etc. Perhaps the most appreciated feature of SK8 is that it resides on the Cloud. This enables all of us to work from home, which is a huge plus for our organization, which is 100% volunteers, except for our minister. Also, we appreciate that our data is backed up daily automatically.

There is so much functionality it is easy to "use it or lose it". This says more about us than the software!

Our experience has been great. When we’ve updated the operating systems—either on the host PC or terminals—both the online support articles and customer service have been invaluable.

Since we switched to Servant Keeper a number of years ago, I’ve never been disappointed that we made the switch, either from our previous management software or to Servant Keeper. Among the many features I appreciate about this product, I probably most appreciate the ease and flexibility of editing data fields to fit our church family’s needs.

Because contact info can be saved for both family profiles and individuals within families, sometimes we find that contact info (such as an email address) may have been updated for a family but not the member of the family who primarily receives information at that point of contact. Getting that information updated in the necessary spots is not difficult (as long as we remember to do so!), but it would be helpful if, when updating such info, Servant Kepper asked the user if the updated info should be applied to the family profile and/or individuals in the family.

Another church administrator recommended SK to me in 2000. I am forever grateful that she did. SK is very user-friendly and has many useful and customizable features for every size church. Their customer service and help desk are very knowledgeable and are genuinely happy to help you. I always recommend SK to other church administrators when I am asked what program at our church.

Nothing. All the features are very easy to use and integrating with QB was very easy as well.

We have used Servant Keeper for 9-10 years (going by memory). They have steadily improved the product. Moving to the cloud made this platform much more useful for our staff. When it all works - I would give 5 stars on the ratings above. Until this month I would have given nothing less than 4 stars. The Customer Service people are lovely but have no ability to make things happen. There are problems with the speed of the program and at times it freezes up. Part of that is Servant Keeper and part of that is the location where we happen to log in. This year we switched our online giving to Servant Keeper. It was a smooth change over. There is a lag time between the gift being given online and Servant Keeper's posting of the gifts to our account. Then....the yearly giving statements went out this January (which were generated so smoothly). 55 online donations given throughout the year did not show up on the giving statements (the money did go to the account correctly - it just did not show up on the contributor statement). Now we are having to manually correct these statements. Servant Keeper's response to this is they are working on an upgrade (which will cost us) but there has been no visible effort made. This is not acceptable. With the size of our church/staff/options we choose - we have a sizable time and money investment in this platform. Even so, we expect to be leaving Servant Keeper soon. kblankenship@findcommunity.net Since posting our review 5 hours ago, Servant Keeper has contacted us and corrected problems/offered help in numerous areas and offered us the new update for free. We are very pleased at this renewed enthusiasm to respond. I hope it will soon result in 5 stars across the board & us staying with Servant Keeper.

I feel like SK is a pretty standard database. Pretty easy to work if you are familiar with databases. Missing some key pieces and not always user friendly.

Basic and easy to use if you understand databases.

Notes section does not automatically notate when someone makes a change to a profile. When updating family information , it doesn't always carry update to all family members. It asks which members need that update, great feature, but then doesn't always make the updates.

The help desk staff has assisted me each time I've experienced most questions or problems. One thing I would suggest, when you offer training is to offer a discount for those who have purchased the help desk, cloud... Or at least offer it for the first year of purchasing a software upgrade.

Overall, the software is easy to work with, but it does help to have membership to the help desk for assistance.

Although I have called to request assistance. One of the continual problems I experience while using the contribution manager has not been resolved. So each time I use it, I have the same problem.

After working with the demo a few weeks and after several phone calls to Sales Rep Bernadette Reynolds, we purchased a 3 seat Starter Bundle with SK Hosting 3 weeks ago. Later, we bought an additional set of manuals and ClipBook for SK. Total investment to date is about $1200 for our 200 family, 400 individual congregation. While less expensive choices are available, I think this is about the minimum setup and cost for a church our size. The Import Tool is a must for porting member data. I wish I had taken more time organizing member talents and interests as it's time consuming to add this info after import. There's no mechanism to change fields on a group of members by importing a batch file; it must be done manually inside SK. Help from the Menu Bar doesn't work if you're using the current version of Adobe AIR (17.0.0.172 but it does work with older versions). If SK is open and it loses focus or your computer goes to sleep for a while, SK thinks the internet connection has been lost. I've had to either shut down SK with Task Manager and/or reboot to get things back to normal. While I focus on getting everything set up, several others are working through the very useful online tutorials and videos. User Manuals are very, very good as is the Help Desk. While there are some idiosyncrasies and a few things I'd do differently, it's clear a great deal of thought has gone into the design of this software and how it will be used. While I found SK intuitive and easy to use (I worked in the CAE field for 40 years), it remains to be seen how easy our 'unsophisticated' users will adapt to it. It is a very powerful piece of software that should meet your needs whether you're a church of 20 or 2000 families.

I do use a later version (7) but am considering upgrading to 8. I like the ease of printing all types of reports, and the end of year info for tax purposes.

A very awkward and dated "Help" section--hopefully solved in version 8. ALso having to re-enter your ID and password to switch between Admin, Contribution and Membership manger during the same session is a bit annoying.

Used this service for a massive organization where we were tracking thousands of people and running dozens of different reports on daily. Except that it was near impossible to use. The software was dated beyond what was reasonable and didn't stand up to competitors at all. But we were stuck with it and data migration was going to be a nightmare. So we basically had to have one woman become the guru on reports and she spent hours a day trying to figure out how to run the right reports. Wouldn't ever consider buying it.

It was a database for tracking and maintaining information on congregants. So basically a database.

Not user-friendly. Complex to maintain. Pretty much impossible to manage effectively. Running reports is a nightmare.

We have been customers since 2001 +/-... maybe even the 90s. We use v8 and like the Cloud. We use original online giving and the Lobby Kiosk, the phone App and we plan to start using the Mail Chimp plug-in this year.

Customer service is wonderful. We love ServatKeeper 8 - cloud based. List management for groups and mailings.

We are an open church and we have had issues (that we have created work-arounds for) managing couples/families who do not have the same last name. It may be a couple who married and one of them did not change their name, a spouse who did hyphenate their name and one who did not or a same-sex marriage where it may be he/he or she/she. Some even have adopted children who kept their birth name.

Used this for years. Used for class lists for the children at the church. Tracked the different adult studies that the adult members attended. Able to separate the financial information from the non-financial so not all of the staff had access to the financial records (I didn't, for example). Had good experience with the support team when questions or issues arose.

Not a problem with the software. Make sure that backups are made. It has tools that allow you to change data for large groups of people, which can be very helpful. Sometimes changes needed to be undone, especially when volunteers were given access to the database. :(

Still haven't completely enabled all aspects of the program. I had to change accounting programs at the same time we jumped into this program. What a huge difference in how much time it takes. With the white glove conversion I was able to have the attendance and contributions up and running in a few days. It will take a bit longer to get all the capabilities up and running only because I'm still working on the accounting program conversion.

The White Glove transition worked well. You do have to conform your categories, but the team helps you identify what is needed. The attendance and contributions went in smoothly once everything matched up. We were able to bring over from Logos the attendance and contributions of our database from 2012 forward. Utilize the training videos they are very helpful. The help desk team will walk you through whatever you are having trouble with also. This software has so many parts that can be useful for a large or growing church.

Some areas are very intuitive to work with, but the report area was not. Don't waste time trying to figure it out on your own. Use the training and the help desk! You may have to wait on hold for a member of the Help Desk Team, however it is worth the wait. They walk you through whatever you are having trouble with. It becomes clear how it works and why it works that way. Now it feels intuitive.

We took a long time to make the decision to purchase Servant Keeper. We already have another church software program but Servant Keeper is much easier to use and gives us what we want.

Easy to use. Works as advertised. Good customer support.

Wish it had a module for Accounting. Quick Books isn't really designed for churches although that is what we use. Wish the "Directory" portion of the Membership Module had more flexibility with regard to font size and the number of names on a page.