3CX
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Most Helpful Reviews for 3CX
1 - 5 of 403 Reviews
Kelsey
Public Safety, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed January 2024
More Bang for Your Buck!
Christoph
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2021
3CX offers everything you need for low budget
well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.
PROS3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.
CONSThere is no documented API. Either something is supported or not. There is no possibility to get individual implementations.
Reason for choosing 3CX
The administration and installation is simple. everything takes place in a well ordered web interface. 3cx is stable.
Reasons for switching to 3CX
Askozia was bought by 3CX and then we had to choose from freepbx or 3cx. In the end we decided to go with 3cx and we never regret this decision.
Vendor Response
Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.
Replied October 2021
Cliff Ian
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
3cX for your call center and VoIP needs
Overall, I have no complaints on 3CX as we are very satisfied.
PROSI love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.
CONSThe only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.
Reason for choosing 3CX
VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.
Reasons for switching to 3CX
Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.
Vendor Response
Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!
Replied August 2022
Bridget
Oil & Energy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed December 2023
Why change what isn't broken
It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk.
CONSThe app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore.
Vendor Response
Hello Bridget, Thank you for your review. We appreciate you highlighting the benefits of using the mobile app for business calls. Regarding the desktop app, we understand your concern about its size. Visual changes often accompany system updates as the software evolves. We now offer a Windows softphone, which might be a more suitable option for you. You can find more information about the Windows softphone at https://www.3cx.com/user-manual/windows-softphone-app/. If you have any further questions please reach out to 3CX Customer Service team via Live Chat bubble found on our website and they will be happy to answer your questions.
Replied December 2023
Mia
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy Peasy
Overall I've liked using 3CX. Easy to use, and efficient.
PROSI like the efficiency of the product. Its easy to make, receive and transfer calls using this system. No need for big bulky phone taking up more room on the desk, just simply type the number in using the numbers on the keyboard, and plug in a headset to the USB port.
CONSIts not great when the internet goes down, as the calls then drop. However this is part and parcel of not having a physical desk phone.
Vendor Response
Hello Mia! Thank you for your great review. We're pleased to hear you appreciate the efficiency of 3CX and find making, receiving, and transferring calls easy with our system. It's great that the space-saving aspect and simplicity of using a keyboard and headset are beneficial for you. Thanks for choosing 3CX!
Replied January 2024
