CloudCall

RATING:

4.1

(37)

About CloudCall

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits. Get more control Keep everything in your CRM and see how your teams are doing from anywhere. Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows. Be a team, wherever you are Working on the go… everyone’s d...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

CloudCall Pricing

Visit cloudcall.com/pricing for more information on pricing, or contact the CloudCall sales team for a custom pricing quote.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

The intelligent phone system that integrated with your CRM

CloudCall Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for CloudCall

1 - 5 of 37 Reviews

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Brilliant

PROS

Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.

CONS

No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone

Emma

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

CloudCall has helped us grow and save time

Great - couldn't recommend enough

PROS

How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

CONS

There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

Reason for choosing CloudCall

Better Value and recruitment specific knowledge

Reasons for switching to CloudCall

Felt CloudCall offered more value and a deeper integration

Nat

Human Resources, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2019

Cloudcall Tech Support is the worst

We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.

PROS

it integrates with Bullhorn CRM software.

CONS

Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.

Reason for choosing CloudCall

in the demo we thought that it looked easier to use, but of course everything is better in the demo.

Reasons for switching to CloudCall

The only reason we switched was for the Bullhorn integration. Ringcentral was MUCH BETTER! More dependable and easier to work with. I recommend Ringcentral as a good option for your phone service.

Vendor Response

Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts to setup calls to troubleshoot individual user issues. We are not by any means suggesting that you have not encountered problems with your CloudCall service, but without the ability to address the items raised those problems will of course persist. We have checked through the cases raised this year and can see that our average response time was less than 2 hours, with 63% of the cases raised being successfully handled immediately by our 1st line team. This is well within our commitment to our customers.

Replied September 2019

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2018

Best we could find, but a bit of a bumpy road

PROS

Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

CONS

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

Vendor Response

Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.

Replied September 2018

Kristine

Professional Training & Coaching, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Great Customer Service

Great Experience. As mentioned before if there are ever any issues they are resolved quickly and efficiently.

PROS

We rarely have issues with the software. If we do I love that the customer service department is always ready and willing to help. Problems are easily resolved.

CONS

I do wish things were a little more streamlined and less complicated. I think our setup is exceptional but there are 10 ways to do one function.

Reason for choosing CloudCall

I know our [SENSITIVE CONTENT HIDDEN] chose CloudCall because you are easily synced with Bullhorn. Majority of our vendors we chose because they are connected to Bullhorn which is our main tool to recruit.