Plivo has been a great partner that supports our operations 24/7. It has a few bugs here and there regarding numbers and SMS but overall they provide a great service.

Call routing works great, the new PHLO system is amazing at testing before deployment.

SMS tends to be a bit buggy regarding UTF-8, showing accents properly only in a few times. API's are constantly changing..

1. We pay about 50% less for the SMS provider services 2. With free inbound SMS we were able to automate our SMS surveys 3. Faster development and debugging with clear API and helper libraries

We used Plivo for an online SMS chat. 1. Good performance. We've only seen downtime happen once, and we barely noticed it: a few text messages got delayed for about 10 seconds, and that was about it. 2. Low prices. We started with Plivo and a few other, more expensive, SMS providers. No difference in performance at all. Bottom line: low cost doesn't mean bad service. 3. Wide selection of phone numbers. Sometimes people want a specific combination of digits in their phone number (for example, when they want to spell a word). You can use regex in Plivo's phone number search, which make it faster, and in most cases we do find a phone number our client is likes. 4. Easy to use API. It took us a total of 2 hours to fully integrate Plivo into our application. From scratch. And, like any startup, we add new features all the time. Documentation is well-written, error codes make sense, delivery reports help debugging.

They blocked our account once - we were running a test script that was sending about 50 000 requests/hour. Never happened again since they called us, and verified the account.

Very disappointing - extremely. After reaching out to them multiple times and asking to speak to someone over the phone we found ourselves unheard and our customers Ireland and Australia stranded - our text notification feature was not working. We had to scramble over the course of 2-3 days once we realized Plivo was ignoring us - we switched to Twilio. Incredible support (chat, email, phone) and a much more robust platform - well worth the extra cost. I am so utterly disappointed from Plivo.

We initially liked their pricing (most appealing) and then once we logged in we found that they had a very nice layout!

The customer service was and is very bad. I've never written a review like this but I had to after experiencing it for myself - I'd rather have other companies/users be warned. There is no way to contact Plivo other than opening up a ticket - no phone number and no chat. We stopped receiving responses on our tickets that have been open for more than a week after 2 canned responses were sent in response to our question/issue. They just simply stopped responding (we've reached out and followed up many times). The reason we were contacting support is because their phone numbers for Ireland and Australia- despite it being clear throughout their website that they support those countries. We offer text message capabilities for free to our customers and our switch from 1 provider to them caused an outage for our Ireland and Australian customers. This sort of false advertising and customer service is completely unacceptable and I felt like others need to be aware.

i set it up for my website for people to receive their security codes to login. and didn't have to change anything in the code since then. and this is what i really love about it

Easy to use and affordable. When I use an API like email or SMS api. I don't want to go back to the code I implemented and keep changing the code. With Plivio to be honest I didn't have to do this at all.

I can't think of any Cons. But was hoping for a cheap short code but it's not a big deal

We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended.

Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations.

Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable.

Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance.

voice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services.

Plivo has been a good solution for our SMS messaging needs and coupled with good customer support I can't complaint at all. I hope they continue giving as much personal attention to all their customers as they have been giving even when they grow.

Easy setup Neat API doc Good logs are always welcome You can export reports and stats really intuitively You can easily discover the reason of failure or any other problems which are hampering the overall functioning

The service especially for SMS delivery can be a bit iffy at times, happened maybe once or twice only over a period of 2 years.

We are providing customers with custom IVR's and outbound test/calls. Plivo is able to give us the basics of what we provide for our customers and has been improving their downtime.

- Plivo is fairly inexpensive compared to some of its competitors - Plivo is constantly growing and seeking to improve

- The turnaround time for a support ticket takes too long - Most of the employees are overseas and have a hard time communicating during normal business hours (PST)

Ease of API and customer service. Lots of flexibility.

The UI for logs could be better. Logs could be kept for longer.

If you'd like VoIP or SMS, Plivo is a really good option with its competitive pricing and well-documented APIs. It's easy to integrate and the user interface is fairly powerful.

Plivo does not still support MMS and that can be problem is you need MMS.

The API integration with our platform works well. When Plivo is up and running, the service is good. Voice quality here in Brazil has improved a lot over the last few years.

Mobile calls in Brazil are relatively expensive. Some local competitors are much cheaper. In the past Plivo has changed the ways some of their APIs communicate with our servers, without informing us. This has lead to downtime of our services, and to revenue loss, which would have been totally avoidable with better communication. Finally, in the last few months there have been several instances of unplanned service disruptions, leading to further downtime, loss of revenue and of customer goodwill on our side.

It is cheaper than other SMS services for transactional sending. It's easy to use, install on a website where I use Plivo.

I do not like it because there are no Paypal options to add a loan but only has options for Cards.

We have been using Plivo for our application and are happy with the services. As our application required A2P SMS the Plivo team solution of Toll Free number has provided a very useful and affordable solution .

We would like the support team to respond faster and it will be really useful to have a Plivo Customer Support number to call for urgent issues , especially since you are telephony service / solution provider. A number to call and reach out to will save us the time , we at times have to spend waiting for your reply.

Easy to implement API integration, fast technical support, very good coverage

We do have problems with alphanumeric sender ID periodically

I didn't notice any. The service seems non-existent.

After Twilio went overboard with their random fees I decided to look elsewhere. Found "Plivo". Tried to sign up and my account was immediately "on hold":"Thank you for your interest in Plivo. We are unable to provide service at this time due to our internal risk assessment. Your account has been put on hold."This company is a joke. It's clear now why Twilio is an industry leader, so it's definitely better to stick with them.

Our primary use is otp. And the job is done well.

The product is definitely good over all undoubtedly. But what makes a company stand apart is the after sales/customer support. I had multiple instances of having a chat and almost all the times my queries were solved there itself. Kudos to the team.

Not that i think of any at the moment...

hi, we had some problems with server (integrating plivo on our server) any plivo customer service helps us vie email support.

it's have many solutions for different kind of apps/website who need the services.

don't have auto authentication when user getting sms verification to verify phone number. user must enter the code by himself.

Easy to integrate API Prompt response from support

Not a con per se, more of a feature request. Ability to fallback and send message with default number in the case the country being sent to does not support customized sender name instead of failing.

Plivo sends an automatic sms informing my customers that the offer has been sent to them from my email address and they should have a look at in their inbox.

Low sms rates and reliability are the key factors I use it.

I needed a programmer to set it up for me via API.

Great software for sending text messages via Developer APIs

Easy to integrate APIs for sending users messages on you platform. Just add the money in your account, and, u are ready to send messages using the developer APIs made available by Plivo.

The test account does not enable u to send the messages until both the sender and the receiver numbers are verified first.

The overall look of the Portal is terrific plus the support is also great.

Nothing at the moment. Satisfied with the service.

I contacted this team back in early 2021 to speak with sales about signing up and to understand more about 10DLC at the time and how they were going to handle it. I also contacted them again in late 2022 when they mentioned they would freeze my account for non-use (what company wants to use a service who has no team behind it?). In both cases I was ignored. I would urge everyone to do some resiliency testing on their support, I don't think they can support any size business at this point until they get enough people to actually respond to emails. I can't imagine what it would be like if there was an outage and you wanted to contact someone while you losing millions per minute.

AffordableDecent documentationGood amount of features compared to some alternatives

0 support, and I do mean 00 sales teamsNo scalability because of lack of support for all size of businesses

Easy to implement, cost effective solution - to deliver SMS messages from the FlexSecure Authentication Platform.

We were looking for an easy to implement and competitively priced solution to deliver SMS messages for the FlexSecure Authentication Platform. Ease of integration and competitive pricing are the two main benefits that we have derived from Plivo.

Never get a response from them for any questions which blocked us going forward to next step.

Integrating with our Software product was easy and straight forward

Unable to contact anyone from the Plivo company every after many enquiries they never respond

The features are adequate. I mostly liked the ability to test the platform without talking to 10 people.

The documentation versioning is lack luster. Tech support snippets should always include relevant version info.