Files.com

RATING:

4.6

(18)

About Files.com

Files.com is a SaaS MFT file transfer platform that enables organizations to securely transfer or share files between users, teams, and organizations (B2B). Files.com is a unique solution that combines the base benefits of FTP software and the security and automation of managed file transfer (MFT) software. At Files.com, security is a part of our DNA. We provide 256-bit AES encryption as a standard and ensure that all data is fully encrypted at all times (in-transit and at-rest). We also provide single-sign on (SSO) and multi-factor authentication (MFA) support to provide an additional layer of security for IT teams. Detailed audit logs, granular permission control, and data encryption help provide assistance for those in industries that require regulatory compliance ...
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Files.com Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Files.com

1 - 5 of 18 Reviews

User Profile

Avash

Verified reviewer

Information Technology and Services, 2-10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed June 2021

Secure and Fast File Sharing

I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great!

PROS

As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer.

CONS

I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons.

JAZZMEN

Design, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

File perfect

My overall experience it is a great program worth paying for.

PROS

I love that i can open any file that is sent to me without having to log into another program to read my emails.

CONS

Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience.

Reasons for switching to Files.com

Cant open all message without downloading another app

James

Education Management, 1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2018

decent FTP server interface

used Brick to set up file sharing between partner organisations, and it did the job. left me scratching my head a few times early on though!

PROS

easy to use, quick running and good use of notifications/alerts.

CONS

a bit fiddly to get used to at first. not very intuitive for me as a first time user.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2017

Very fast file transfer site with very nice functions, as long as it fits your needs

Inexpensive file sharing with customers, for many of our users.

PROS

Extremely fast and reliable (although not as much with Microsoft Edge; but amazing with Google Chrome). Pricing is interesting as it is unlimited users. User management (centralized) and directory management is well done and easy. Option to delete files after a period of time helps managing it. And we really like that customers can drop files anonymously.

CONS

It used to allow a custom domain (using your domain name) for the basic plan but now it's only at the Corporate plan. They changed it for us after many years so it is a big deal in our case. But if you're willing to stick to their "brickftp.com" URL, the Basic pricing can't be beat! Also it does not allow you to send a link to share a directory with a customer like you would with ShareFile or Dropbox Business. You can send files to customers by sending links but unless you create user names and passwords for your users, you cannot share directories (at the time of this review anyway).

Vendor Response

Thanks much for sharing your feedback/review, as well as for the kind words. The feedback you describe in regards to link-based directory-sharing is helpful - we're always working to add features that are meaningful to our users. We'd love to hear any other feedback you have about how we can improve the BrickFTP experience for users like you. If you'd like to share more, or have any questions, please feel free to reach out directly to graham@actionverb.com to connect. Thanks again for using BrickFTP!

Replied November 2017

Muhammad

Biotechnology, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

A File Transfer that meets the modern era requirement.

Files.com system and support is pleasant to work with.

PROS

Files.com is easy to administer and use. The combination of the legacy (SFTP, FTPS, etc.) and modern file transfer methods under one portal.

CONS

Plans are very restrictive and should be separated from features and resources.

Reason for choosing Files.com

Easy of use and scalability of the file transfer options.

Reasons for switching to Files.com

Easy of use.