About Triib

Triib is a cloud-based gym management solution that offers attendance tracking, automatic billing, performance tracking, class calendars, membership management and event management.

Triib provides an analytics dashboard that helps users to keep track of active memberships, check-ins, failed payments and daily revenue. The solution also provides a prospects management feature that allows fitness club managers to categorize leads and configure automatic follow-up messages for prospective members.

Triib allows gym members to set up nutrition challenges, fitness challenges and daily tasks, as well as track results. Performance management let members track fitness progress with the help of daily workouts and personal training sessions. Additionally, the so...


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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of Triib

Average User Ratings

Overall

3.93 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(14)

14

4 stars

(6)

6

3 stars

(5)

5

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

December 2017

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Best gym management software

Pros

Amazing software without bugs, and the best customer service out there. Plus workout performance tracking

Cons

The app is being improved, and they are currently adding more features so it will be great once those are rolled out

October 2020

Mark from CrossFit Burien

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Love the Software

The experience has been great and the customer service is awesome. They are quick to respond to even the most basic question. They also constantly release app and feature updates, improving the product regularly.

Pros

As a gym owner Triib has made management much easier. Programming is easy to post to both coaches and our website through the software and has allowed class check-ins seamless. We switched from a software solution that lacked many of these features and this has allowed us to scale as we grow.

Cons

The ability to add a percentage discount to every member. This came into play during COVID shutdowns. Also, the ability to indefinitely place a member on hold, currently you have to place and end date.

Reasons for Choosing Triib

Price. The price was not only cheaper but came with more features. With WODify their basic offering was more expensive and to get the same features as Triib you had to pay even more.

May 2019

charles from CrossFit Affiliate

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

May 2019

More disappointed as the years go by.

Immeadiate processing features are clunky and unreliable. I have wasted so much time, and have been distracted before, during, and after class, trying to process a litiny of user requests, from drop ins, payments, check ins, logging results. I had to start using and paying for an additional programming platform that allows me to push programs, display programs, and record individual workout results because TRIIBS features in this area just aren't intuitive and members just starting to pay extra for their own platforms. Wrong answer!! I cringe everytime that I have to help a drop in or a potential new member navigate through the front desk kiosk because it almost never works as intended and make us look disorganized and unprofessional. I can't even begin to count how many times a new member has had to fill out their profile, waiver, and payment information 2-3 times before the system works. Most of the time we have to short cut to the waiver, and use another method of taking payment just to get them going, and to cut down on everyone else trying to check in before class starts. I am so fed up with making suggestions, and hearing that features are being worked on.......

Pros

decent back end administrative functions. I like the idea of the event / challenge features, but operationally, they are too difficult to navigate and as a result, the members just end up blowing it off.

Cons

user interface is terrible. almost any feature that requires basic user (member, or potential member) operation is unreliable. It isn't easy to use at all. Even the Front End Admin features are a pain in the rear. TRIIB tries to do too much, and as a result is shoddy at almost all of it. TRIIB as a decent foothold at being the best gym administration platforms out there, however, their programming and event features, muddy the waters. There are several great programming and workout logging platforms out there. That is all they focus on. TRIIB would be better to just allow for integration with these successful systems, rather than try to do what they do........Beyond the White Board and SugarWod.

October 2020

Ryan from Shockoe Bottom CrossFit

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Triib Review Oct 2020

Overall it has been good, just wish the product grew with the industry.

Pros

Class registration, subscription billing, and customer support.

Cons

Steps to book an appointments, inability to book an appointment on the app or see personal schedule inside of Triib on my app as an admin. other very small things that would just make our life as owners easier - easier to read reports, google sync

Reasons for Choosing Triib

The gym used Triib when we purchased it in 2017, the price point was better and it did the things we needed at the time good enough!

October 2020

Jarrod from Vigilante Fitness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Great value and a great product!

Pros

The performance tracking piece of Triib is great, and when you couple it with the back of the house reporting that Triib has available, it is a great product to manage your boutique gym!

Cons

There are some additional reporting features that would be beneficial for business owners. The software development team appears to be doing a great job of prioritizing and developing features that are the most beneficial for the most gyms.

Reasons for Choosing Triib

Pricing and features