I enjoy using Asset Essentials. Have not had a bad experience with the program or Customer Support since we became users.

Setup was easy with a little leg work, especially adding assets and equipment, BUT putting that work in on the front end saves you a lot of time in the field, ie. if you need a pump serial and model numbers, you could just grab it from AE. I like how you can customize reporting. I also like that you can update work orders with parts on order info or scheduling info, and the submitter gets an email of the update. Great feature.

Asked all of my staff, and no one had any response for this question.

Our overall experience with Asset Essentials has been wonderful. The team at Brightly has always been helpful when I've called with a question, or needed help with a feature. They've never left us hanging!

Asset Essentials has revolutionized how we track maintenance in our facility. It has made record keeping and KPI tracking in our facility so much easier.

The mobile app has been a consistent pain point with Asset Essentials since we implemented in 2020. Our users have had zero issues or complaints about the website, but we have had constant reports of the mobile app not working. I wish there was a proper mobile website for Asset Essentials for us to send our team to when the app isn't working

Overall i think this is a very beginner software with a ton of bugs and nonfunctional that they need to work out. Progress with bugs and these functionality problems take way too long if ever to be completed. Honestly wish we spent our money elsewhere.

setting up Pm's was a nice change from using Outlook calendar Work request made it easier for staff to tell me about broken equipment it does eliminate paper

very tough to start to use it because the lingo and they way they have it sorted doesn't really apply to manufacturing. to customize alot of thing you need them to do it because we don't have access. plus everything takes 5 at least 5 seconds to load. which doesn't sound like much but every thing you click will have load times. The app is terrible and unusable. load times, restriction in functionality. bugs. Ability to put in meter readings is terribly painful You cant add parts while in a workorder. its a separate page you have to go to. and you can't complete tasks while on a computer.

Overall experience is very well. I haven't really had any bad experience with the product. I still need more training on Asset Essentials. Ver

The ease of going to my projects finding the project number and getting and giving updates on each project in case someone else needs to know about my project.

It categorizes my projects and lets me know when it became a project and when the project ended.

Coming from a background of "manual" everything for many years, I had some reservations about the level of difficulty and effort required to switch to a CMMS system. I set a fairly aggressive goal of 90 days to make the transition from the existing manual system to AE. Thanks to the incredible software and the excellent training/support I received during the transition, it was FAR less stressful than I anticipated and we launched a full 3 weeks earlier than scheduled. Eighteen months later, we are still receiving the same great support and are continuing to expand the use of the software to drive improvement in the Maintenance Department

The Asset Essentials Team did an incredible job employing "ease-of-use" across all functions of the software. Each and every function is quick to learn, simple to use, and provides powerful results.

It would be fantastic if there were push notifications for New Requests.

Overall, the transition team was prepared and extremely helpful. Good job! However as mentioned above someone on the team and on the sales end of your operation needs to be better informed/aware of the immensity of the task of taking an old in use CMMS and making your Asset Essentials mate seamlessly.

The support team and training is top notch. The availability of phone or email support is phenomenal

At present, the promise bringing over the 12 years of history from our old CMMS has not been delivered. I was told that it could be done as part of the purchase price, then when the scope of the work was completely understood I was asked to pay $1,500 to bring that history into Asset Essentials. After a couple of weeks I was then told that it would take another $2,500 in addition to complete work. This is a classic saled case of "bait and switch", I am now considering not using Asset Essentials at all.

Overall the company has been very good to work with. They are very responsive to questions and issues, and have been there every step of the implementation.

Asset Essentials has a very easy to use platform and mobile app. It allows my technicians to stay on the move across our 5 facilities. They are no longer tied to a desk top for work order info and completion.

The only con i have seen is the system does not change the equipment status to unavailable when there is an in progress work order.

There were a few hiccups in the very beginning, mostly due to the system being in a developmental stage. But everything was fixed with one phone call. Great customer service!

The layout is smooth. It was incredibly easy to make the transition from our old software.

Everything is organized in a logical order.

I am very pleased with the software and it's capabilities. It would be nice to maybe have some videos on how to customize the screens. Specially some of the more basic features of the software.

This software is very easy to use in comparison to others on the market. I like the fact that their is a lot of possibilities to customize the data.

I would like the report section to be more user friendly. Some of the reports are a bit difficult to create. It might just be me that needs more training on it.

Too early to say what I like most, but very happy with the flexibility of the system and customer service. Lot's of tutorials.

Too early to tell. Only been using for a few days.

ease of use and user interface make this an excellent tool for both techs and requestors.

The system could use some additional intuitive items and more forward thinking IIOT options

Great experiences so far using the product.

Easy to use. Simple to explain/train others to use.

I like the product. It works very well for what we need.

This software has a lot of potential for us. The ability to track costs of repairs, parts, downtime, etc. could be really valuable. Having an accurate parts inventory will also be very nice when we get to that point. Keeping track of what work has been done on the different assets has been the best for us so far. Finally, having a parts list for each piece of equipment will be awesome.

It is not a very sleek or modern user interface. Also, there are abundant features that can provide great value but it takes a lot of clicks to access what I want. Sometimes it seems like there are too many steps to perform what I want to. One example would be PO's. I also wish it would allow me to customize more so I can avoid fields of information that I don't need.

[sensitive content hidden] from Asset Essentials was patient and sat with us through several implementation meetings and trainings. She was knowledgeable and able to help us out tremendously.

A big advantage over before when work orders were in Maximo and facility project requests were not is that the system has greater transparency and is more modern and streamlined. We are going to be able to provide end users with automated updates so they know when action has been taken on their requests. This will be a time savings and prevent the need for as many manual emails. I really like that we can attach all sorts of documents like pdfs and photo files to the requests.

A drawback to our transition was that it was not without issues to take our large school system and large maintenance and operations team through the change to begin using Asset Essentials due to the complexities. Even though planning was well thought out we did have a delayed roll out and we did experience additional delays with user training. It would also be helpful to be able to attach smaller video files to requests.

We have always had a Preventive Maintenance program and the software allows us to continue with keeping our PM schedule and tracking equipment history of repairs and Work Orders.

This software is very robust with features that you can use or not. It will just depend on the size of your organization and how much information you want to include when you are doing your implementation. There are areas I do not use due to other software packages that are in our organization. Customer support has been very good. We had time to get the feel of Asset Essentials before we migrated to it. The migration from our old software to Asset Essentials was seamless.

At this time I do not really have a lot of cons. Maybe the help guide, it is a bit over whelming when you want to look for a specific subject.

We initially began using Facility Dude in July of 2013. Are initial goal was to utilize Facility Dude in several departments thru out our Government entity. The startegy was to start out slowly to see if the software would meet our needs. After adding our fifth department last week, we have become very pleased with its performance. Facility Dude is currently being used in our following departments: Parks and Recreation, Public Works, Communications, Community Development and Construction and Maintenance. Each department is on schedule of implementaion of various degrees and levels. The unique aspect of Facility Dude is that the departments have been able to operate seperatley within the same account while the sytem stays intact as a whole. This allows for upper management and county officials to view a snap shot of all departments at any given time. The other crucial advantage of using one work order system is that departments can easily exchange information without restriction. Facility dudes internet based access does not burden hardware specifications allowing us to be creative in finding efficient means of operation. For example we can utilze Ipad technology that is a few years old allowing us to purchase used hardware at a much less expensive expenditure. This carries over to not needeing as powerfull technology in relation to overall hardware costs. Several times while implementing Facility Dude we have come across needs that were not readily tested already within the workings of the original system. Facility Dude has been very helpful in working with us in developing protocols to work thru these "custom to us" features. Currently we are working together in areas that need fine tunning. The overall impression we have recieved from our online in the field staff has been very positive, with an emphasis on ease of use. The support staff at Facility Dude has always be extremly timely and usually instant. The timely completion rate of work orders has decreased from one half to one full day on average. This has been a result of requests from requesters going immediately into the system and technicians being able to see them and route themselves accordingly. Can I at this time do a complete review of Facility Dude? No I can not, reason being is that as much as we have already made succesfull we have not begun to scratch the surface of all that we think Facility Dude will do for us.

There seems to be a lot of functionalities we do not use. Some of this is our fault due to not having a full-time monitor for DS.

It is the first CMMS we have used and that has helped us with not letting work orders go unfinished. Made it easy to see what happens at night/weekends at our 24/7 facility without having to call in or stop by. Live Chat is very helpful.

- Metrics are hard to follow for the following reasons: 1. Each user has to be set up to follow a KPI. 2. KPI's aren't easy to set up and they don't log historical data. - Blanket licenses versus pay-per-license. - Parts entry sheet needs to be on the same page as the work order - similar to labor entry.

It is very intuitive. The HELP menu is excellent. Tech support is outstanding.

1. I would like to see the ability to look up parts by manufacturer number when adding parts to a work order. On many occasions the technician has to back out of the work order, go to the parts screen to identify the Brightly part number and then reopen the work order to input the part used. 2. I would like the ability to have a column in the parts screen that identified actual physical location of the part. At this time you can only see the location such as Bearing Cabinet. We want to see the Shelf/Row/Bin without having to open the part screen for the part.

This really helps overall with our Facility Management Department to stay organize, maintain our work orders. It is simple and easy to access.

It is very easy to use, keep you organize, notifies Maintenance Workers their new work orders in email on a daily basis.

I have not come across anything leas about the asset essentials yet.

I like the easy use of all aspects of this software. From the adding users to the work tickets. We also utilize the parts portion for inventory and tools.

The mobile app is my least favorite. We have had issue after issue with the app kicking people out throughout the day, not just work tickets, but to the client ID. Since we have authenticator licensing, we need to also fill out that information each time. It is very frustrating.

I like the ability to build my page the way i want to. Its really convenient to see what is coming up each day and what has been completed. For inventory control i can tell what needs to be ordered for stock

I havent found a way that it will alert me when our parts clerk checks parts into asset with out me actually looking

we like all of the options but still liked mobile 311 better out in the field.

Its not user friendly when you have used mobile 311 and switch to this. Maps will not follow you like mobile 311. work order set up is very hard to under stand its more like as long as you create it for someone else its ok but when you want to create and take off right there you have create a work order then go back into it and enter info.

We had a verbal/spread sheet maintenance system before. This software is perfect for our organization. We primarily use it for documenting and tracking maintenance request and have not concerned ourselves with equipment maintenance cost tracking but the information is there when and if we decided to start doing it. Training was excellent and the instructor was able to answer all our questions quickly.

The features, ease of access, support and cost are perfect for our application.

We have not found any issues with the software or had any regrets for purchasing it.

I like it for accounting for time and cost of materials.

It is a good way of tracking and back tracking when things were repaired or completed

When someone else declines a job, I can't change it.