When they disappear at 7pm at night on a service call and you have to rewrite them it SUCKS.

It is super user friendly & easy to use. I love that it can be used on a computer, cell phone or tablet and there is no subscription.

Customer support is awesome. Very patient and thorough.

It's very helpful in price guide to my industry and area I service. The options to modify custom and favorite items is great.

Payment integration, Quickbooks integration, Customer history, customization ability.

A positive highlight of the tool is its high connection with various social networks that facilitates the dissemination of a professional.

Does not dispatch, no accountability for tracking users, issues with lost information.

It seems to be fairly easy to use. I don't get to use it  as frequently as I would like due to other tasks, so I have questions quite regularly.

For the most part it has been a good experience with Coolfront. Our profits and our price consistency has increased with the flat rate pricing.

Overall any system, in this case, Cool Front flat rate pricing that helps us run our business smoother is great.

Having everything online is very helpful. The integration of credit card processing and the part cart are also great features for our business.

It's great until they take away features that were free.

Looks good customers like being able to approve jobs online.

The program is easy to use. The ability to bill the customer and accept payment.

I like that it keeps our customer info and history saved.

The worst customer service ever. I have been trying to get the book form into my new dispatch software.

With Coolfront I have found myself doing better with adding enough time on the job with a good markup of products to help with my overhead for my business.

The ease of use and the simplicity to navigate.

The rep in customer service has been awesome the whole time. She's stayed with us, reaching out over the 2years since we signed up to see how things are going and offer us training.

Having the past history to look at is very helpful. The customer service at CoolFront has been good when we have needed help.

Pricing is pretty accurate and the software is very simple to use. Service agreement with this software is amazing.

I like the ease of pricing service calls. I can make quotes to customers in under 1 min. most of the time.

We did not see anything as disadvantage with this tool.

You have to delete and start over. That is awful and wastes time.

There are no parts I don't like. I use this software fondly.

The customer support response to phone and email inquiries is slow. Additional charges for payment transactions should be billed per transaction only with no other monthly or annual fees.

We set this up for clients who still operate in a mom-and-pop-shop kind of way as an easy solution to update and improve the way they take service orders.

M working on cancelling our account but the customer service is what ruining my relationship with FIXX.

There are two items of frustration. Creating reports in Fiix is a giant pain.

Helps to manage assets and schedules quite well. Tracking is simple  to use and nice and functional.

Fiix support seems to be very limited. For example, the search function in RFQs does not search the supplier, it is searching an address field, rendering it virtually useless.

I am impressed with the user friendliness of the software and the ability of it to cover a range of needs.

We use only a small portion of the software's capabilities. Does an excellent job for the cost.

An additional bonus with FIIX is that the support team is vey friendly and helpful in answering any questions and resolving any issues.

I liked how easy it was to create items within this system. This will be a great system for a new business, existing business or in our case, a rapidly expanding business.

They have also refused to refund monies we paid for training despite acknowledging that the training has not been done - which is just theft.

It is quite user friendly for a powerful tool which has been great when building out the Facility and officially implementing Fiix.

The software lays out the asset structure in an easy to use way. Keeps a great history on all work orders and changes made to assets.

Could be more integration between requester and manager. Some communication is lost after the work order is assigned.

Having the ability to have all information in one database is extremely important for our company during our audits. This product is very good.

We have had a great experience with Fiix and have seen an increase in up time and an increase in our preventative maintenance completion.

I love the cross-integration between my field technicians, accounting, and warehousing.

When used correctly by our facility staff, it is a great tool and will help us take better care of our properties and equipment.

Ease of use, Customer service, reports, etc. In fact the CMMS is really simple and efficient.

Migrating inventory data from one system to another was an epic failure. It ended up being useless data and all had to be re-entered.

I quit using Fiix about 4 months into our second year. Lots of time lost entering in the information sadly.

Graphical presentation was very poor, the way numbers are showing it required proper graphical representation with few colours.

I have enjoyed working with the reps at Fixx. Any time I have had questions either with technical support or licensing, they have been professional and courteous in answering.

US Dollar

FieldEdge Flat Rate Mobile (formerly Coolfront) is a cloud-based HVAC solution that allows users to carry and access their flat rate pricing and repair database on a mobile device. It caters to small sized plumbing, electrical and HVAC contracting businesses.


FieldEdge Flat Rate Mobile leverages a consolidated contracted service workflow. Users begin by entering work order information and assigning the service call to a field technician. Field technicians receive the work order on their mobile device based on which they can select repair plan from the existing database.


Invoices are automatically delivered to the business office and the customer as soon as a repair work is done. FieldEdge Flat Rate Mobile can also capture customer approval and signature within the mobile app. It also offers QuickBooks integration and carries over 25,000 repairs in its database.


FieldEdge Flat Rate Mobile is a zero-cost solution that charges per work order generated. Training, demos and cloud-based meetings are available to support users. A mobile app is available on iOS, Android and Windows Phone.



LongDescription

Labor Rates

Subcontractor Management

Dispatch Management

Contract/License Management

Electronic Signature

Invoice Management

Customer Database

Job Management

Scheduling

Self Service Portal

QuickBooks Integration

Technician Management

File Storage

Mobile Access

Commercial/Industrial

Service History

Real-Time Updates

Equipment Maintenance

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Calendar Sync

Billing & Invoicing

Customer Management

Accounting Integration

Inventory Control

Online Time Clock

Payment Collection in the Field

Cost Database

Quotes/Estimates

Change Order Management

Maintenance Scheduling

Every work order created using the FieldEdge Flat Rate Mobile app costs $1.73 and $2 for every work order through books.

These fees can be incorporated into job prices and passed on to customers.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

FieldEdge Flat Rate Mobile

In Person

Live Online

Webinars

Documentation

Videos

Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance.


The CMMS helps manage work orders and physical assets, schedules, tracks maintenance and keeps detailed records of asset performance and maintenance history. Other features include inventory tracking, parts and supplies management, an interactive calendar, printable QR codes for easy asset tagging, customizable reports, multi-site management, ERP integrations, and more.


Fiix is a web-based solution, aiding in setup and automatic updates. All users also get access to the Fiix mobile app, which puts the CMMS into the hands of technicians in the field. The system is compatible with Mac and Windows operating systems and any iOS or Android mobile device.



Purchase Order Management

Work Order Creation

Barcoding/RFID

User Management

Status Tracking

Barcode/Ticket Scanning

Mobile Alerts

Asset Accounting

Customizable Reports

Document Storage

Activity Tracking

Equipment Management

Task Scheduling

Repair Tracking

Scheduled/Automated Reports

Resource Management

Calendar Management

Customizable Fields

Barcode Printing

Barcode Recognition

Data Import/Export

Downtime Tracking

Multi-Location

Facility Management

Audit Trail

Cost Tracking

Fixed Asset Management

Inventory Tracking

Compliance Management

Real Time Data

Performance Metrics

Historical Reporting

Vendor Management

Maintenance Management

Benchmarking

Role-Based Permissions

Preventive Maintenance

Real Time Notifications

AI/Machine Learning

Workflow Management

Real Time Updates

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Parts Management

Alerts/Notifications

Work History

Reporting & Statistics

Reminders

Asset Categorization

QR Codes

Automated Scheduling

Job Scheduling

Root Cause Analysis

Real Time Reporting

For Mechanical Equipment

Asset Lifecycle Management

To-Do List

Reporting/Analytics

Monitoring

Equipment Tracking

Incident Management

Job Tracking

Warranty Tracking

Drag & Drop

Predictive Maintenance

Purchasing & Receiving

Third Party Integrations

Location Tracking

Task Management

Inventory Management

Check-in/Check-out

Search/Filter

Calibration Management

Asset Planning

Vehicle Information

Facility Asset Management

Real Time Monitoring

For Airlines

Digital Signature

KPI Monitoring

Audit Management

Single Sign On

Real Time Analytics

Manufacturing Inventory Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Basic: $45 per user, per month.
Professional: $75 per user, per month.
Enterprise: Custom pricing.


FieldEdge Flat Rate Mobile vs Fiix

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