Corrigo Software

Pros

Corrigo is easy for our field helpdesk team to use for large-volume work order management.

Cons

I wish the invoicing system for work orders was easier to use.

More efficiency from our invoice processing. More accountability in what is being repaired at our stores.

Pros

The checks and balances between the field and home office of our company. We can see if a store is not following through and getting their invoices paid. The ease of the approval system.

Cons

If we add a new vendor our stores cannot find that vendor unless we create a test work order or we auto-assign the vendor. Old work orders that were never invoiced, from 2015 and 2016, cannot be canceled easily.

It allows me to manage the facility needs more accurately. I like that my equipment techs can document their work not only through inputting notes but by also attaching pictures to show the repairs made.

Pros

It allows the administrator to track work orders, check on progress of open work orders, and track tech activity. A very valuable part that I really like is the ability to see the history of a location and dial down to the piece of equipment. This has proven to be very helpful when assessing whether it is better to replace a piece of equipment or replace due to the maintenance history.

Cons

One thing that is lacking is the ability to approve Vendor Quotes on the mobile app. It would be nice to have that ability. Currently when a vendor submits a quote I can only access it through the desktop version.

Pros

Good application with good user experience, also the user interface is good. This is a great product if you don't want to customize. Corrigo Enterprise CMMS have some feature missing but nothing important.

Users can easily place and track work orders. Back-end staffs can manage the work orders on computers and their mobile devices.

Pros

Intuitive design for end user to place and track work orders. Customizable to fit any type of customers.

Cons

Back end design is a little bit complicated. Corrigo support was able to help through the design and provide spreadsheet template for importing data.

Pros

Once there was training on all the functions of the software it was much easier to navigate.
What I like most about the software is it's dependability. The site is always working and the field reps love the app. We just wish we can send WOs from the app.

Cons

One of the customer rep has been pleasant to work with but referred us to their Customer Support email for any further assistance and that's when the communication started to fall off. Having all communication done by email when it would be easier to talk on the phone to explain it would be helpful. I asked to talk on the phone with support and because of the time zones the call was missed.
So the least thing I like is the Customer Support.

Pros

Corrigo has been great for tracking PM's and easy to fill out a work order when the PM has been completed.

Cons

I find creating reports to be a little clunky and not necessarily intuitive. If the process could be streamlined and more user friendly that would be great.

Accountability.

Pros

The improvements and willingness of Corrigo Directors to take advice from users. The functionality of being able to use it on many internet platforms is great. I like the reporting features as well.

Cons

I feel that the app side for Technicians is underdeveloped. I would like to use more than one page at a time when on Corrigo. Something like Tabs would be great for moving thru stores and/or different aspects of Corrigo. ie looking at work orders and opening another tab to run a report.

Excellent tracking of all Work Orders for our maintenance technicians around the country.

Pros

Corrigo has a rich history of good customer service and flexible, yet advanced, technology. They produced the first Apple/iOS app that we used in production to get a quick win on the Apple device investment.

Cons

Our current version only works in Internet Explorer although I hear that the upgrade to Corrigo Enterprise from CorrigoNet will solve the issue.

It helps schedule and maintain warranty work. Keeps it organized and gets the details out to those who need it. I wish we could figure out how to have it re-email work orders when we update them or change the dates.

Pros

It's relatively very easy to use and powerful. I really like how you can make your own custom reports to analyze data.

Cons

It only really works on Microsoft Windows Explorer. Some of our customers wish the portal they request service on looked better and was a little more user friendly. On multiple requests they don't like all the pull down menus. I also wish we would have paid to integrate it into our accounting software to create PO's. Also an updated version of the letter writing would be nice, it seems really old technology there.

Cross company / vendor mass management. I can oversee everything with the touch of a button! Now we can oversee every service call for every property we have (currently 110 locations) , we can now also actually pay our vendors on time!

Pros

User friendly, very customizable to our needs, gives us the ability to manage multiple vendors across our entire state. It also has allowed us to go paperless! We now have the ability to quickly process work orders, manage them and also manage the invoice submission, approval and payment process more effectively. Caveats are Equipment, warranty and COI management.

Cons

Wish our vendors were not charged for the use of the system since we already pay into it. That being said, some of our vendor were already on Corrigo when we implemented this.

Corrigo gives us the ability to track/manage spend, techs, maintenance schedules.

Pros

My company uses the system to manage restaurant facility management work orders. We have internal techs and use external vendor. We can use the system to manage our PM schedules and contacts, track tech time and mileage, grade vendors, and manage our assets. Plus, Corrigo has a highly robust reporting module that can give you high level and granular data on absolutely everything in the system. We are barely scrapping the surface of what Corrigo can do.
Corrigo give us a true system admin capability so we can make configuration changes that suit the needs of the business when we need it without getting on a support team's time and incur charges. If there is something over our heads, Corrigo has the most excellent support staff and account management team you could ever hope for. On top of that, Their integration and implementation team can't be beat! They listen to your needs, and deliver solutions. They do what they can to turn a NO answer into a Yes, as long as the Yes is reasonable and works within the SAAS environment. They do sometime charge a professional services fee, but they are reasonably priced.

Cons

My company is currently on an older version of Corrigo 7.9. We can't wait to be upgraded to 9.x. 7.9 has a somewhat unappealing user interface that isn't the easiest to use. There are not dashboard and the search tools are not great. 7.9 is only usable with Internet Explorer and with the Corrigo mobile app (which is really only for techs). The workflow on alerts is lacking flexibility and is difficult to configure the way we want. 9.x fixes these issues and we can't wait for it!

Pros

The thing I like the most is the freedom I have to make changes within the system. I appreciate the extensive the reporting features and the capabilities to export to different formats. Also, any time I have contacted the actual customer service department, they have been extremely helpful.

Cons

I wish that there was more documents and help guides available outside of the help search feature to use and distribute to our team and employees. I have found more guides and documents by doing random google searches online than on the Corrigo website.

I can communicate effectively with my team on the field and with service providers

Pros

The Appearance and ease of use make it pleasurable to use, because all navigation controls are visible, clear and accessible.

Cons

There are features that are missing, such as searching for historical data specific to assets in order to determine real costs.