eMaint CMMS vs Freshservice

RATING:

4.4

(294)

eMaint CMMS has 294 reviews and a rating of 4.39 / 5 stars vs Freshservice which has 569 reviews and a rating of 4.51 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (294)
4.5 (569)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 4, 2024
March 21, 2024
Pros/Cons
  • Pros

  • I like the ease of use and the outstanding customer service.
  • Excellent asset historical data tracking, prioritization, and reporting systems Integration and standardization of remote locations.
  • Cons

  • This software was implemented at our plant for the use of production and maintenance personal. The lack of customization for what each technician can see is disappointing.
  • Sometimes the the system does get a bit confusing going between tasks but the team has been working out these bugs.
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  • Pros

  • Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.
  • Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.
  • Cons

  • Lack of customisation on forms and categories - I cant change labels etc.
  • Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.
Read all user reviews
Pricing Range
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$
$
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$
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FrontRunners

2024

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2023

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87 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos