I worked with other CMMS and they are typically overblown, over priced, difficult to set up and in the case of one... fully abandoned by the software maker.

Accessibility is fantastic, the ability to get to parts via equipment etc. makes life so much easier, its very flexible and can be moulded to suit specific requirements.

Really, the only complaint I have is the number of steps it takes to print work orders.

Helps us manage assets, and assign Preventative Maintenance tasks.

We made several errors that were not covered by the documentation and the Import/Export feature seemed too complex.

Support has been good and response times for email enquiries have been short. Fast Maintenance emails out user tips on a regular basis which is a really nice feature.

Has most of the features you need or want. Doesn't take a lot of time to learn the program functions.

Ease of use and easy setup, low cost, can run on the network.

For multiple user access through a browser off the shelf, it's a fairly economical good product for tracking equipment.

Its easy to use, lots of tool tips. Help content is well written and useful.

Very simple to operate and use. Superb reporting templates built in as standard.

There is no trigger to automatically send pending wo's to the printer.

I have been using it for a month and have liked the features it has. The customer support is amazing, the website help tools makes life easy as well.

Having used FastMaint for several years now, I have found that the software works great, and the reports generated are what I like the best.

User friendly help me most to manage my time scheduling preventive maintenance.

Fullfill all needs to effectively run a maintenance program with a lot of breakdowns and routine tasks. It also is a good tool for controlling your spare parts stock and cost monitoring.

Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

US Dollar

FastMaint is a cloud-based maintenance management solution for manufacturing plants, utilities, commercial and industrial properties to manage assets, inventory, preventive maintenance and work orders. This computerized maintenance management system (CMMS) helps technicians to respond to unexpected breakdowns and carry out planned maintenance activities. The solution can also be installed on-premise on Microsoft Windows.


FastMaint enables maintenance managers to send email and text alerts about new work orders to maintenance staff. Pictures and links can also be attached to the work orders to ensure technicians have access to the required information. The solution allows users to schedule maintenance based on different factors such as dates, meter readings and conditions. This can also be adjusted to account for days off.


FastMaint lets users import/export tasks, create purchase orders, scan barcodes, create custom fields for work orders, generate reports and create task templates. Services are offered on per user per month basis. Support is available via email, video tutorials and through a searchable knowledge base.



LongDescription

Purchase Order Management

Barcoding/RFID

Barcode/Ticket Scanning

Customizable Reports

Task Scheduling

Customizable Fields

Scheduling

Data Import/Export

Mobile Access

Cost Tracking

Inventory Tracking

Historical Reporting

Vendor Management

Role-Based Permissions

Preventive Maintenance

Service History

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Equipment Maintenance

Work History

Reporting & Statistics

Reminders

Automated Scheduling

Work Order Management

Billing & Invoicing

Asset Lifecycle Management

Equipment Tracking

Maintenance Scheduling

Task Management

Inventory Management

Windows 7

Web browser (OS agnostic)

Windows 8

Windows 10

Pricing is available on monthly subscriptions as well as one-time license:
FastMaint Standard: From $1600 one-time payment
FastMaint Professional: From $4000 one-time payment
FastMaint Web: From $4000 one-time payment
FastMaint Cloud: From $100/month

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

FastMaint

Documentation

Videos

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

FastMaint vs Freshservice

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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