Flightdocs is a cloud-based maintenance management solution that helps aircraft and helicopter operators to manage their fleets, access reports on specific metrics, perform required actions and schedule operations from a single location. Key features include inventory control, product training, eLogbooks, non-routine maintenance and more.
Flightdocs's maintenance tracking dashboard allows users to keep track of the progress of different workpieces and take actions on reporting and updating maintenance events. The solution also features custom equipment management (CEM) which helps users to manage the process of moving engines and other components on and off their fleet.
Users can also report, track and manage discrepancies, MELs, NEFs and CDLs in real time. Additionally, the solution offers a procurement module, digital signatures and a pilot dashboard that helps the flight crew to communicate with maintenance teams before, during or after trips.
Support is offered via phone, email and product videos.
Ronald from Graham Capital Corp.
Employees number: 2-10 employees
It saves a lot of time and make a nice loge book.
How easy it is to use the software. Having an electronic signature for all the documents. Having link to the maintenance manual.
Not having all the links for the inspections you have some but not all the inspections have links. Some times I've run into a problem with how you name some of the components. It is a little different from what I have used before.
Don from Atlanta Air Charter
Always available, the Mobil apps make on the road access easy. Support is just a call away and alway very helpful! The dash board is the best. Easy to use. Very power tool for our business.
Work order function doesn't show next do information like the task has when you move it to the work order tab. time remain or days till due would be very helpful in the work order. It also allows you to add the same task more team than once.
Ioannis from PACE Aviation
The inventory system is included in the price of the software.
Support is a phone call away and is in the USA compared to other systems that have support in Canada.
I wish schedule side of the software was developed further so we can have a one stop shop for our flight department.
Richard from Stat MedEvac
It is pretty simple to operate. You can have multiple screens to operate in at the same time. Having 24 Hr. access from anywhere and tech support 24/7 make this a great product.
1) Not seeing the current part total time on the report. 2) The Flights tab is not really usable in helicopter operations, especially EMS, it takes too may steps to get to the point of creating a flight. 3) Templates that are not fully interactive with each aircraft.
Paul from Air Med International
It's easy to fix mistakes. Tech support is awesome . I like the way I can find items with little or no problems
Can't really pinpoint one thing! Everything I do is easy and if I run across an issue Technical is very eager to help in a very short time!!
Adam from Alerion Aviation
Employees number: 51-200 employees
It makes keeping all of my aircraft compliant so easy. The customer support is second to none as well.
It is so easy to use, and the customer support is the best in the industry. I have used all of the major tracking software and Flightdocs is by far the best out there.
I wish it was easier to sort my tracking by ATA code instead of having a key word. Other than that I have no complaints.
Brad from STRYKER CORPORATION
The Enterprise platform has been easy to use. For the most part it is intuitive and easy to find what you are looking for with only a few clicks. Signing off maintenance items is very straight forward and adding them to a logbook entry is a seamless process. Really like the Work Order function as it helps us to plan out our next maintenance events and capture all necessary items in one spot as well as sign them off in a group. The functionality across platforms (ie. PC, iPad, iPhone) really adds another level of ease of use. Adding attachments is a breeze. The ability to track history on components is also a big plus and is easy to access. Print outs are clean and organized and give you many options as to what variables you may want to include in a maintenance card or logbook. Another great part about the software is that it continues to be improved both from a functionality and features stand point based on customer feedback and industry demands. The Maintenance Information Center is also a great way to quickly see what's coming due.
Apart from the software itself though I have to mention the staff. You can always get someone when you call in and you don't have to go through a phone tree to get there! They've been very easy to work with and not only take care of any issues we have, but also get them done quickly and accurately. They listen to customer comments on needed improvements and make changes as appropriate. They've been a pleasure to work with.
When signing off individual maintenance tasks in a work order before the entire work order is done, there isn't an easy way to put the same compliance date on all tasks once you go to sign off the entire work order. Consequently if you have a work order that takes you a week and you sign off tasks each day there will be 5 different dates on the tasks unless you go back and revise each task to reflect the final day of sign off. So far the new checklist feature doesn't allow you to have a recurring checklist. Each time you want to do the same checklist (ie. a post flight) you have to create a new one from a saved template. No way to assign a Purchase Order to a specific aircraft.
Robert (Bob) from Hillwood Airways LLC.
Time savings. Ease of use. Great support. The program is always up and running. We've never had the program give us any trouble.
There's no training required to operate the program. The program is intuitive and easy to use. Pulling data to run reports in an Excel file is a snap.
No options to have simple report templates available such as completed work last month, last quarter or last year. Another would be a report on just discrepancies.
Andrew from Bombardier Aerospace
I love the customer support. Fast responses to concerns and questions answered quickly. By far the best around.
I can't print out a blank task card. It's difficult to narrow down a search between aircraft in your fleet when opening the program.
Dawn from Superior Charter Air/JetSuite Air
Employees number: 51-200 employees
It assists with what the software was built to do, keep track of maintenance and what is coming due, however, with Flightdocs analysis or releases, the audit of the system is a daily.
There is not much I like most about this software. The software is simple set-up and user friendly. I like the ability to export information on .xls spreadsheet.
It is difficult to quickly do an update, i.e. revision. It seems if there was a template of a basic aircraft build, the aircraft would be consistent. The software is perfect for a part 91 operator, not a 135 operator. The reporting is not robust enough.
Greg from Stryker Corporation
Employees number: 10,000+ employees
Software can do most anything that we would require. When we recognize items it can't accomplish we let Flightdocs know and functionality is usually included in future updates.
Enterprise has more functionality that previous version of Flightdocs, but it does require interaction than the previous version. Would be nice if some of the functionality was simplified like the original version of Flightdocs.
David from Peace River Citrus Products
Employees number: 11-50 employees
Friendly support people and would probably work if just using for maintenance tracking. They are definitely less expensive than other tracking programs but if you have a new airplane they have to build your tracking.
Did not deliver on their promises and would not refund our money. Make sure they can do what you request, and be using it, before you pay them or you'll be out the money.
Vasileios from Aviaseven Ltd
Pros: User friendly