FMX vs Dematic Sprocket

RATING:

4.7

(411)

FMX has 411 reviews and a rating of 4.71 / 5 stars vs Dematic Sprocket which has 18 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (411)
4.6 (18)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 5, 2024
October 1, 2018
Pros/Cons
  • Pros

  • Simplicity and ease of use are the best features. I also appreciate the quick feedback that confirms submission of an entry.
  • Very easy to setup, easy to use without much training, and excellent customer support. No user account limitation.
  • Cons

  • Sometimes there is a delay in the drop down fields but that may be just network issues rather than the software.
  • Inspections do not auto create work orders for failed inspections.
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  • Pros

  • It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department.
  • You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs.
  • Cons

  • Mobile app has add no upgrades for over a year. This has meant no fixes to known bugs nor addition of enhancements.
  • Sometimes the communicating isn't very clear and things get lost in translation sometimes glitching.
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Pricing Range
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2024

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17 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos