Hubtiger Service and Repair Software

RATING:

4.9

(21)

About Hubtiger Service and Repair Software

Hubtiger is a cloud-based workshop management solution trusted by workshops worldwide. It comes equipped with powerful tools such as online booking, automated service reminders, integrated customer communication, digital job cards, and seamless POS systems integration. Hubtiger simplifies your workflow and empowers you to deliver top-notch customer service. Maximise your efficiency and minimise hassle by managing all your workshop tasks in one convenient platform, freeing up your time to focus on growing your business.

Hubtiger Service and Repair Software Pricing

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Hubtiger Service & Repair Calendar View

Hubtiger Service and Repair Software Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Hubtiger Service and Repair Software

1 - 5 of 21 Reviews

User Profile

Milan

Verified reviewer

Sporting Goods, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

How Hubtiger can make your shop better

It has been the best investment we made in the shop. It made things easier, quicker and much more overseeable.

PROS

The fact it is making all of your worries dissapear by making everything easy and convenient. You're not on minute long phonecalls with customers for planning because they can do it themselves. Also when the bike is ready to collect or for any other types of contact regarding the bike you can do it all trough text to save your precious time and optimise your working hours

CONS

I find that we mostly go over our text limit, however upon discussing this with [sensitive content hidden] we are immediatly trying to solve this.

Vendor Response

Hi Milan! Thank you for highlighting what you love about Hubtiger. Your kind words motivate us to continue providing the best experience possible

Replied August 2023

Pepper

Sports, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Hubtiger is the best tool we've added to our service department

PROS

The robustness of the work-order/job card and the ability to provide the riders with a thorough and detailed quote or quote options for their bikes was a pretty big game changer for our service department. We get approvals in seconds and can build strong relationships with our customers since they get to be a part of the process and not feel like they are left in the dark or blindsided.

CONS

I would just appreciate more documentation for how-to's to use and set up some of the features in hubtiger we're neglecting. It's feature rich and we could definitely use this tool more to it's capacity. Chat/email support is fine, but I'm I bike mechanic that can make good use of manuals and documentation or even videos :)

Reason for choosing Hubtiger Service and Repair Software

I had a very early demo by Stuart quite a few years ago and have been watching the company since. I got fed up with some of the pain points with the systems we were currently using to meet the needs of our service department and our clients. Really happy I pulled the trigger.

Reasons for switching to Hubtiger Service and Repair Software

We we're using booxi for the appointment booking and for our fatbike, ski and snowshoe rentals. Then we were using lightspeed for the workorders. We still use lightspeed as our POS, but have nearly abandoned the workorder function in favor of Hubtigers more robust and feature rich system both as a booking software and workorder flow. We haven't yet had the opportunity to use Hubtigers new rental system. I'm not sure it will work for our cross country skis, but who knows what the future allows.

Vendor Response

Thanks for the positive feedback Pepper! We appreciate you taking the time to review us.

Replied September 2023

Chad

Sports, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

Simple & efficient app!

Hubtiger has helped our business transform by organising & prioritising our customers internally according to daily jobcards/tasks, it's transparent for customers to receive updates to meet their expectations and it even links to Strava to advise riders when it's time for their next service.It's simple and easy to use at an initial glance and there are frequent development/improvements being made and it also integrates well with our POS & accounting platforms. #thebikeroomza

PROS

Ease of use, time saver, customer centric & daily organiser

CONS

Still on SMS system and not Whatsapp yet. Customers communicate much more efficiently via Whatsapp and often miss SMSes for days

Vendor Response

Hi Chad, Thank you for your fantastic review and for sharing your thoughts on WhatsApp. We really appreciate your feedback. We'll definitely pass it along to our tech team for further consideration. If you have any more insights to share, don't hesitate to reach out. Your input helps us improve!

Replied August 2023

Toinette

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed February 2024

Very good service

I am very happy with this system as I do not have to save papers with customer details. I can easily check customer history.

PROS

Booking appointments for workshop services is quick and easy. Finding customer detail is very sufficient.

CONS

Too many updates, which lets some features not work properly, like finding products and automatic syncing of payments.

Vendor Response

Hi Toinette, Thank you for taking the time to review Hubtiger! We appreciate your feedback.

Replied February 2024

Phillip

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Hubtiger holds my business together.

Excellent.

PROS

The thing I like most about Hubtiger is how it supports my entire business simply and efficiently.

CONS

There isn't much I dislike about it. If there are features I think would benefit me and others, I suggest them to the team and they are quite responsive about these suggestions. I feel like this company is extremely good at keeping their finger on the pulse of their product.

Reasons for switching to Hubtiger Service and Repair Software

I needed a more efficient booking software, with so many more features than Google calendar could provide.

Vendor Response

Thanks for the review, Phillip! We're thrilled to hear that you're enjoying Hubtiger. Please feel free to share more feedback with us if you have any. Your support is what motivates us to keep improving!

Replied September 2023