Maintenance Connection Software


 

Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies and other specialized industries. On-premise hosting is also available.

Users can manage lifecycles of assets, track and manage maintenance costs, keep updated on possible equipment failures and allocate resources. Integration capabilities include enterprise resource planning (ERP) software and computer aided facility management (CAFM) software.

The homepage for each user can be configured according to their role. Work assignments, requests and other current objectives that need immediate attention are highlighted in red. A customizable calendar depicts employee work schedules and how they relate to one another. The My Matrix feature displays work order information using an editable matrix. Maintenance Connection runs on the Microsoft SQL Server Relational Database Engine.

 

Maintenance Connection - Management home page
 
  • Maintenance Connection - Management home page
    Management home page
  • Maintenance Connection - Module menu
    Module menu
  • Maintenance Connection - Asset details
    Asset details
  • Maintenance Connection - Work order details
    Work order details
  • Maintenance Connection - KPI dashboard
    KPI dashboard
  • Maintenance Connection - Sample report
    Sample report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

271 Reviews of Maintenance Connection

 

Start your review of Maintenance Connection

Click to start
https://www.softwareadvice.com/cmms/maintenance-connection-cmms-ca-review/
Software Advice Reviews (99)
More Reviews (172)

Showing 1-20 of 99

Kelly from Pegasus Optimization Managers, LLC
Specialty: Industrial
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

MC better than Maximo? I think so!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened?

In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

Cons

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

Review Source
 
 

Luiz from Chemalloy
Specialty: Mining and Metals
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Unlimited amount of options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is extremely user friendly and the fact that they can cloud host is great. There is multiple ways to access the same options.

Cons

I wish I was more educated to use it to its full advantage. The downside to having cloud host is it runs just a little slower than when you host.

Review Source
 
 

Robin from Infobahn Softworld
Specialty: International
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Great Maintenance Request, Asset Tracker, and Preventative Maintenance program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its very easy for users to submit a request. And its very easy for our maintenance technicians to complete work orders. There are also a bunch of custom settings and buttons we can add to make it specific to our organization.

Cons

Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we don't use to clean up the user experience.

Review Source
 
 

John from M. Palazola Produce
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Least Striking of CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is more competitively priced than other CMMS. It has a barebones interface which does make it easier to use than others.

Cons

This was the least stand out of all the CMMSs that I tried for the company. The intereface was unattractive and didn't have many of my requirements. It's striped down for needs other than mine.

Review Source
 
 

Ryan from AeroAggregates
Specialty: Industrial
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Bulky, buggy and no support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It holds information and looks aesthetically pleasing. The program uses the mouse and the keyboard.

Cons

Too bulky, too confusing, too messy, no support, expensive, servers crashed a lot.

Review Source
 
 

Ana Gloria from The Cliffs at Princeville
Specialty: Hotels, Resorts & Casinos
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Asset Tracking made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support and training is great. Their team really helps you to accomplish company goals.

Pros

The flexibility of having many ways to track assets, customize work orders, good audit trail, and reporting.

Cons

Reports do have certain limitation when it comes to sub-reports, which is basically combining 2 or more tables of data.

Review Source
 
 

Hossein from marun
Specialty: Oil, Gas and Energy
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Not god for big company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I think this is the MC weakness because after a short time of use, the browser cash is full and the software can't work correctly, after this the value will show in MC-CMMS is not correct and finally you can't log-in in the software befor you clear the browser cash and history.

Pros

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

Cons

You can login with one user in multi system, but not support remote assistant. Good for small company.

Review Source
 
 

Nathan from Fibernet Inc.
Specialty: Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great Software, Bad Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software was very intuitive to use and was on the top of our list of new Maintenance software contenders, we liked the ease of use and the mobile availability of the software

Cons

The software, despite being very advanced and at the top of our list, didn't make it. The pricing was not at the least bit appealing and we just couldn't justify the price of it

Review Source
 
 

Tim from Teledyne Marine
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Maintenance Connection is a very powerful CMMS that can provide ease of use and great/flexible KPI's

Pros

The software is very detailed as well as customizable. Although it's very good as it comes.

Cons

In part due to it's flexibility and configurability it can seem to be a bit more complex and difficult compared to lesser systems.

 
 

Steven from NC Bev
Specialty: Industrial
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

limited usefulness with Ipads

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Pros

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons

Tablet program is awkward and very limited use when used on its own.

Advice to Others

Consider how you will be using the program. Computer access for anyone that needs to create, respond, and complete work orders is critical since the tablet functions are not conducive to detailed reports. MC express helps, but that can be a bit awkward as well.

 
 

Chris from Daniele, Inc.
Specialty: Food and Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Maintenance Connection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nice product but worked very slow. Had work orders and reports which are very helpful.

Pros

All tabs we were looking for

Cons

System Slow response

Advice to Others

none

 
 

Darren from Cordova Properties
Specialty: Affordable Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

REVIEW FOR SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

It works like a charm. It has made it easy to collect rents, send notices, and keep track of my rolls.

 
 

Connor from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a very tech kind of guy and I really like it when I find a software that is viewable on multiple devices. With this software I was able to see what was going on with my properties on my phone. It is also nice being able to see who has paid and who has not in one place.

Pros

Viewable on phones and tablets

Cons

None

Advice to Others

If you like being able to see who has paid and who has not on your phone is software is for you!

 
 

Eve from Tridim Filter Corporation
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The representative was very easy to work with and went above and beyond to help when needed.

Pros

Ease of use, friendly interface, simplicity, functionality, ability to customize

Cons

Speed....could be a little faster

 
 

Lisa from Clarkson University
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

 
 

Chris from CEAC Solutions Company Limited
Specialty: Affordable Housing

September 2016

September 2016

It's been good using the software thus far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the point & click functionality. Customer support through implementation and after is superb!

Likes Least

The refresh rate is slow so too is making updates to data previously stored. It would seem the backend hardware is overloaded

Recommendations

Spend time to go through the features thoroughly before full rollout

 
 

Heather from Alderwood Water & Wastewater District
Specialty: Commercial

October 2015

October 2015

Maintenance Connection for utilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer support through implementation and after is superb!

Likes Least

GIS viewer lacks functionality. Integration with ESRI is lacking. Maintenance Connection is constantly working to improve their product and they are working on improving the GIS functionality.

Recommendations

We use this product for tracking information on water and sewer utility assets including pipes, valves, manholes, fire hydrants, pump stations, sewer lift stations, and buildings. Before using this product, or any other maintenance tracking software, you need to now your needs and your work processes. Make an effort to try not to duplicate bad processes. Take advantage of the tools available to improve the way you do business.

 
 

Amanda from Albertina Kerr
Specialty: Mixed Portfolio

October 2015

October 2015

Best software ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Works great for organizing our assets! Everything is easily labeled!

Likes Least

Nothing! Everything is great. Every time we need help they are there! By phone or email.

Recommendations

Try it! You will love it! Organizing your business on this software will simplify everything you do.

 
 

Bryan from Intelligrated
Specialty: Manufacturing

October 2015

October 2015

Get all your Asset/Enterprise Needs covered by 1 Program.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of navigation, by utilizing the different levels of access, from Service Requester, to Technician Work Center, and finally the full MRO for the Administrative side. It allows you to give just the level of interaction needed, based on the needs/job title of the user.

Likes Least

Have not found anything that I dislike that the support team or leadership has not been able to work with us to resolve.

Recommendations

It is a full service software that can fill all your CMMS/ERP needs.

 
 

Elizabeth from Cal Poly SLO
Specialty: University/Student

October 2015

October 2015

It has a lot of capabilities looking forward to learning more!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use it for puchasing, receiving, inventory and delivery locations along with work orders.

Likes Least

I can't learn enough it has so much to offer!! Were planning on inviting our Rep back for another custom learning experience in the next few months.

Recommendations

Come to a Checkpoint - it is really a great way to learn it's use and meet people.

 
 
 
Write a Review
Showing 1-20 of 172

Mac from Waterman Treatment Plant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Need to change your focus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A continuing struggle to make it work how we want it to. Constant irritation at the little bugs that never get fixed.

Pros

The promises made by the salesman when we bought it.

Cons

The fact he was lying to us the entire time, Its nothing like it was portrayed to be.

Review Source: Capterra
 

JESUS JULIAN from SIEMENS GAMESA RENEWABLE ENERGY
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

USER FRIENDLY INTERFACE

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

USER FRIENDLY, THE INTERFACE IS EASY TO NAVIGATE WITH THE PROPER ACCESS

Pros

IT WAS MORE USER FRIENDLY, WORK SCHEDULES WERE EASY TO FOLLOW AND USE FOR THE ENTIRE MONTH OF WORK.

Cons

NOT BEING ABLE TO SCHEDULE 6 MONTHS IN ADVANCE

Review Source: Capterra
 

Brandon from Utilities
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Heavy User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is great when there are issues with creating reports, ect. The problem is that the system is so non intuitive that it seems like even after using MC university and working with the system for 8 years I still pull my hair out trying to set up reports, change data fields, and get pictures to integrate properly...ect.
It's a major head ache and causes a lot of wasted time. Honestly the interface is a nightmare, and without a sql coding genius on staff, it's impossible to make certain things work.

Pros

It's a powerful piece of software, lots of reporting capabilities.

Cons

Random bugs that have in the past caused loss of actual hours to work orders. The only way to recall the data was an entire data base roll back, which would cause even more harm to our system.

Review Source: Capterra
 

Craig from Simpson Strong-Tie
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

MC Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and the functionality of the software.

Cons

We use the tool to email our maintenance team when a service request has been issued and again when it is assigned. This function seems to run several minutes to hours behind. We use the cloud base and we have asked about this and we are told that on Mondays and beginning of the months that the servers are behind, but even on 11/13 we had the same issue, and that was on a Tuesday.

Review Source: Capterra
 

Kevin from Pentair Aquatic Systems
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Pros

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Review Source: Capterra
 

Duane from Reliance Steel & Aluminum
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Great Software for a Reasonable Cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Cons

Not really any complaints at all. It works very well.

Review Source: Capterra
 

Dallas from UnderArmour
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Maintenance Lead

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

use of finding parts after used on the equipment

Pros

ease of use and not hard to manage forms and print out reports. Can practically cross reference all data.

Cons

it takes awhile to learn the filters and get the info that we seek.

Review Source: Capterra
 


November 2018

November 2018

Really like MCs Versatility

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

What I like the most is there are many ways to do things so we could easily massage the system to work with our work flow.

Cons

Sometimes get finicky with browser updates...

Review Source: Capterra
 

Cathy from SAIF
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

MC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've really enjoyed working in MC and working with the team at MC

Pros

It's very user friendly and I enjoy how it stores the information well for reporting.

Cons

Since there are so many features, it can feel like you're not using the best tool for what you're doing.

Review Source: Capterra
 

David from Fairfield-Suisun Sewer District
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

FSSD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It does what we need it to do. Good for managing PM and corrective work orders. Also good for managing and costing inventory.

Cons

Reports. The reporting functionality is not intuitive. When a report is needed, anyone should be able to easily filter and pull a report for what they need. We only have one person that knows how to get the reports to work ok. This is the biggest issue with this system in my opinion.

Review Source: Capterra
 

Douglas from Net Power
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Shift Manager - CMMS review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how flexible to software is and how it can be easily customized

I like the user interface as it is very easy to understand

I love the support and guides as they make learning/troubleshooting easy

Cons

I wish the had a better platform for completing and logging operator rounds

Review Source: Capterra
 

Richard from Airlines
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

MC

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

You can put unlimited info into it. Very useful to find info on equipment.

Cons

Sometimes it seems to run slow. Not enough training for MC.

Review Source: Capterra
 

Russell from Jacobs
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Maint Conn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maintenance Connection makes it easy to track what maintenance has been done and what needs to be done. There is flexibility to add unusual tasks easily.

Pros

The ability to sign off numerous work orders simultaneously.

Cons

Labor hours always defaulting to 1 regular.

Review Source: Capterra
 

Joanna from SRG Global
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

CMMS Software You Can Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Pros

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Cons

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Review Source: Capterra

  Response: Maintenance Connection, Maintenance Connection Canada

Date: November 2018

November 2018

 

Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer.

Thank you!

 

Michael from Water Supply Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything is great. I have had nothing but good experiences with this program.

Cons

Nothing . It works great. No problems at all.

Review Source: Capterra

  Response: Maintenance Connection, Maintenance Connection Canada

Date: November 2018

November 2018

 

Thank you so much for the great review, Michael! We're glad that you're so happy with Maintenance Connection - Thanks for being a customer!

 

Len from District of West Vancouver
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Flexibility is the Key

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We're attempting to implement full CMMS, no information to remain in a silo. All updates are realtime reported through BI

Pros

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand.
The ability to write rules adds even more flexibility and work automation to the software.
Attaching more than one asset to a work order and the ability to use data hub is very important to us.
The ability for procedures to update asset specs is another biggy

Cons

The integration with GIS...it's weak.
Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense
The process of adding more than one asset needs to be improved
Enter time needs to be more flexible - more fields

Review Source: Capterra
 

Elizabeth from City of Thousand Oaks
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Easy Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Service has been great. Never seems to be any downtime from the servers.

Pros

It was extremely easy to implement and hit the ground running with minimal training. We love it!

Cons

Would like the mobile app included in our service contract.

Review Source: Capterra
 

David from News Corp Australia
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Benefits of using Maintenance Connection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Pros

The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Cons

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Review Source: Capterra

  Response: Maintenance Connection, Maintenance Connection Canada

Date: November 2018

November 2018

 

David,

Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer.

All the best,

 

Ronda from Dicastalna
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

MC User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, so many things we use in it. Easy to learn, so much to learn. Have been using this for almost 3 years, have 5 other computer systems I already know. Like this one for sure.

Cons

Does not have a place to include PO and PR numbers together or if an order is placed who it goes to.

Review Source: Capterra
 

Tim from Exelon Wind
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Work orders and procedures are great, reporting is complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.

Pros

Creating work orders, both automatically and manually are very easy. Adding time and creating procedures to add to work orders are easy too.

Cons

Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with. Offline version has problems with loading or not pulling a work order when it fits all the requirements, and then releasing it back to CMMS takes a long time.

Review Source: Capterra
 
 
Write a Review