Implementation was relatively easy with assistance in training and importation by MASS Grp. On going development and customization of reports and functionality was facilitated by MASS Grp with updates in later versions. Support is timely and individualistic understanding of and a sense of co-vested partnership in success of use beyond sale of product. Investment made by MASS Grp to address delayed response issues and to ensure expansion as we grew our usage. Cost structure remained in check despite comparative CMMS pricing runaways.

Implementation was relatively easy with help from MASS Grp implementation and training team. The Fields, layered window structure that allows drilling down for details from any screen, effective detailed asset management, structured intuitive custom reporting as needed in the industry - MTTR, MTBF, OEE, etc. The notification and subscription to reports feature keeps everyone informed. Realtime Downtime Data reporting.

Mobile platform needs further development in order to function effectively as a mobile app, and ease of use across all mobile platform.

Our overall experience has been positive, and much of that is due to the support from Massgroup, they are top notch when it comes to customer service. Often we have solutions to problems within an hour, especially if we let them know they are critical.

TEM is very good at make sure that we track completion of PMs and unscheduled work, this is critical in the medical device industry. The ability to generate a report for almost any data is also a big positive.

I would like to see more flexibility in the customization of the software, this would improve our ability to fit it to our specific needs.

Excellent support from MASS Group team

Specific modules tailored to Applied operational needs

Overall app designs are behind the latest look and feel of web apps available on the market

Very configurable, excellent customer service/interfacing. We currently utilize inventory and asset module and have found the inventory module more in-line with our needs than the asset module.

The module is very configurable. Theirs a plethora of options we currently are not using but could someday find very helpful. The system allows for unique individual IDs of each asset, tracking of its preventive maintenance, and calibration events, and location history.

You cannot add documents directly to an asset ID. The document first needs to uploaded to a document repository before it can be linked. Asset calibration status is not forward facing enough for our use, the information is available but you have to dive down a few levels into an asset's record.

Overall I like the software and it is very reliable.

Equipment status & history. The ability to have the software send automated messages

Hard to navigate and construct reports. Difficult to update comments in some screens.