TheWorxHub Software

4.29 / 5 (7)

Our advisors have recommended this product 2 times in the last 30 days

About TheWorxHub


TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports communication between every department. The solution allows operations professionals to manage maintenance tasks, assets, inventory, capital forecasting and more. The system is also compatible with any mobile device or tablet.

TheWorxHub is completely modular, so companies can pick and choose which features they want rather than having to purchase a full system. When a user submits a request, it is logged and can be tracked until it is resolved. It also notifies staff when any compliance-related tasks need to be performed, to ensure that all required safety standards are met. Anyone accessing the system can see what parts have been ordered, what work needs to be done on which pieces of equipment and much more.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

7 Reviews of TheWorxHub

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4 stars

(1)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-7 of 7 reviews

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June 2017

Erika from Valle Verde Retirement Community

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Excellent software and customer service.

Efficient work order system that runs useful reports.

Pros

They take customer service seriously and want to ensure the product works for the user. They're always updating the software based on customer feedback.

December 2017

Erika from CCRC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Excellent work order system for maintenance, housekeeping, transportation, and more!

Pros

This software is very user friendly. The ability to give users different levels of access ensures the system runs smoothly.

December 2018

Erika from Tutoring service

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great work order system and easy to use!

Pros

Worxhub can do just about anything when it comes to running a retirement community/nursing home. It is also very easy to use and they have excellent customer service.

Cons

The only negative thing I can think of is that you cannot delete anything you enter into the program.

Response from Dude Solutions of Dude Solutions

Replied January 2019

Thank you for your review. We are so happy that TheWorxHub is providing great value to your organization. Will pass along your feedback to our product team.

February 2019

Chris from Retirement Home

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2019

Field technician review

Software is thorough but not optimized for the service technician on a mobile device with a small screen. Use of Priority COLOR system would help. There are too many steps required in creating work orders for simple tasks. There should be a streamlined system for quick tasks using a default set of prefilled checkboxes.

Pros

Comprehensive, covers everything you could want, but isn't user friendly at all. Mobile service technicians using phones with smaller screens will go blind trying to read and enter data into the complicated work order checklists.

Cons

Does not offer an easy way for a field technician to postpone or bump tasks to the next day due to on site circumstances such as bad weather, power outages, sick days etc...
Mobile view isn't color coded for task priority. High Priority tasks should be BOLD and RED with a color code system in the list view.
Software needs a simpler, streamlined mobile work order view system.
NEEDS user selectable default task sort view (Priority, Due Date, Start Date, Location, Worker) Some of us want DUE Date as Default.

September 2017

Ric from NW Biomed

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

September 2017

Your experience is dependent on your contact at Dude

They have very few Biomedical clients if that's you main focus. They do keep up on the latest standards and trends though.

Pros

Bar coding is supported as well as risk factors for an AEM program. No need for mobile users to be online at all time to use the program. Mobile app is fairly robust.

Cons

Many bulk adds-assets, clients users, etc must be entered in by Dude as there is no effective way to do things in bulk from the client interface.

June 2017

Michael from Columbia Memorial Health

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Great system at an excellent price.

Pros

Easy to use system with tons of great feature. The metrics reports are fully customizable and the interface is super simple.

Cons

The initial system setup can be time consuming and tedious. If your a large facility it's a lot of information to collect and input into a spread sheet.

December 2016

Steven from Santa Barbara Tutoring, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Everything is great.

We love that they take customer suggestions and incorporate them into the program. The ability to access our vast database via iPad from anywhere on our campus is a major plus.