About Google Workspace

Google Workspace (formerly G Suite) is a cloud-based suite of collaboration and document management tools designed to help businesses manage video meetings, presentations, multi-person video calls and live streaming. Key features include access control, real-time chat, presentation streaming, two-way audio and video, private chat, calendar management, real-time editing, mobile access and content management.

Teams using Google Workspace can set up meetings and share links with staff members, clients or customers to facilitate communication for increased productivity. Participants can join meetings directly from a Google Calendar event or an email invite that includes all details about the event. Additionally, it offers a dial-in functionality, which enables empl...


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10,726 Reviews of Google Workspace

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(281)

281

4 stars

(80)

80

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10726 results

May 2020

User Profile Picture

Margarita from American School of Ahmadi

Verified Reviewer

Company Size: 11-50 employees

Industry: Primary/Secondary Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

May 2020

The total IT solution for schools!

We use Gsuite for gradebooks, report cards, student information systems, HR forms, office programs, storage of photos and videos and email online 'drive' cloud storage for all our needs.

Pros

Gsuite offers all the tools you need for collaborative document creation from forms, surveys, spreadsheets, slides (powerpoint), cloud storage, calendars, note taking, accounting and reports. The templates available for education have many solutions available from lesson planners, calendars, quiz creation, gradebook, reports and meeting programs. Templates can be shared within the community and you can find templates that other schools use and share if it is not available in the standard set. The organizational email system is way more user friendly than other systems. I have worked with a team to establish Gsuite in two schools as the main system, and we are a Google school and the staff and admin do not need Microsoft office anymore as this system covers alternatives to those program. It auto-saves your work and when working on collaborative documents it is easy to see who has input different items and easily go back and restore previous versions if needed. Easily compatible to connect data to Google sites.

Cons

I wish that all the options that are available for excel exist in the Google Spreadsheets - e.g. being able to select multiple tabs and edit all of them at the same time. As a private international school it is fairly costly with a charge per staff user. Support education in the private sector too - it needs a substantial budget for large schools.

Reasons for Choosing Google Workspace

Far more advanced and latest technology - with collaborative teamwork.

July 2021

Mohammed from IFEN

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2021

amazing features for limitless possibilities in running projects

Google Workspace has boosted the efficiency and productivity of our project teams tremendously. From task tracking, to team collaboration, to improved team communications, our capacity and output as an small organization has seen a massive gains because of Google Workspace.

Pros

It's hard to point to one thing when it comes to Google Workspace because what's most outstanding about Workspace is how intuitively it has combined multiple services and products under one umbrella and gets them to work together to near perfection. It is truly unbelievable how uncluttered and well organized the interface is, making it a breeze to switch between different component services without getting lost in navigation or overwhelmed.

Cons

I often get easily consumed once I log into my Google Workspace and lose track of other external tasks requiring my attention. Even though Workspace has tools such as calendar and notes features that can be used to prevent this from happening, I just can't seem to easily disengage once I get in.

Reasons for Choosing Google Workspace

We didn't need a 3rd party product to integrate with all the other products and services we used consistently. It therefore disrupted our workflow less.

Reasons for Switching to Google Workspace

We already had institutional subscriptions to many of the component products and services. It only made sense to integrate them all into one package with Workplace.

May 2019

Annalisa from Notre Dame

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

May 2019

GSuite Makes Process Collaboration Easy

That being said, overall, GSuite is one of the most-used tools by me. I work with data sets, creative projects, photos, and more as a Social Media Coordinator and Admin. My joint-role means I'm working on a lot of different kinds of projects, and my fast-paced timelines means the consolidation of tools in one place makes G Suite super appealing and efficient. Highly recommend.

Pros

It's so easy to collaborate with GSuite. Just this week we kicked-off a complete overhaul of our processes due to retiring staff, and desire for standardization. I'll focus on Team Drives, and document sharing: -With GSuite, we set up a Team Drive that all staff have access to. It's easy to find when you click Drive, right there under your personal drive. -Using Gsuite allowed not only our manager, but also staff, to create folders as buckets of processes. For example, we use Slate, and an older CRM system, Banner, which each have wildly different levels of technical execution, but are used at the same time. Our staff just dumped a bunch of individual processes which we can now view, edit, and share back as the standardization process continues. -Easy to see who made edits, and when. So, if we have a question about a process line, we'll simply look to the edit, and can easily track and clarify questions. -GSuite does, however, have an incredible range of tools, which are all equally visible, editable, and sharable. One of the most values tools I use at work.

Cons

There are only a few cons about GSuite. -In Google Sheets in GSuite, the organization and visual user interface is not optimal. Because whatever was just edited shows up at the top, there's no way to predict a good method of searching for documents. -GSuite in general has this issue with visual user interface among projects, including Sheets

June 2021

Eddie from NexusEdge

Company Size: 2-10 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

June 2021

Best enterprise productivity essential tools and extremely cost effective

Outstanding. Spend less time doing repetitive tasks and much of manual tasks are automated so I can spend more time working rather than managing to-do lists and setting up meetings in calendars.

Pros

The connective tissue between all applications of Google Sheets, Google Keep, Drive, Meet, all integrate very nicely together to optimize for productivity. Calendars integrate with the mail seamlessly and most applications now have an easy widget to download to Google Calendar, saving time manually entering event data.

Cons

Google Meet has improved a lot, but Zoom is still a more stable video platform in my opinion. Zoom seems to have fewer glitches when internet becomes an issue.

Reasons for Choosing Google Workspace

More cost effective, easier collaboration.

Reasons for Switching to Google Workspace

Microsoft 365 is expensive, harder to use, harder to collaborate, requires a lot of memory to install, and doesn't innovate as frequently.

May 2021

User Profile Picture

Stephen Brent from One Foot Over

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

May 2021

A great tool for us now but it might not be forever

Overall, we're happy but Microsoft 365 is always a possible switch based on our clientele. There are days using it would make our lives easier.

Pros

There is little to no setup to make things work as we need them to. It is extremely easy to collaborate on and share documents. Using it internally is seamless and it does everything we need it to do for our internal team.

Cons

The biggest downside to using Google Workspace is that the adoption is not widespread. Most clients are willing to dabble with it when we share documents but they are using Microsoft 365 internally, so it is a pain point. The rollout of Shared Drives seems to eventually be promising but the lack of sharing customization makes it impossible to use with external clients. As a marketing agency, we don't want to share everything but we don't want to share individual documents either, so the lack of folder sharing makes it useless for us. I also wish Google Slides was more feature-rich so it could be a true replacement for PowerPoint, but customizing templates and formatting presentations to look polished is just not as easy.

Reasons for Choosing Google Workspace

It was truly a personal preference. We're a Mac shop and 365 for Mac isn't always great, so this just made sense at the time.