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Supported Operating System(s):
Web browser (OS agnostic), Windows 10About MerlinOne DAM
MerlinOne is a digital asset management solution that helps users centralize marketing assets. MerlinOne’s batch editing capability allows users to edit multiple files at once. Users can create, download and upload files in different formats and sizes.
The solution integrates with WordPress, Salesforce, Drupal and other related platforms. MerlinOne also offers a content development feature that helps users create digital content. Users can create groups and manage access rights for their team members. Additionally, users can view changes made to content, archive outdated content and more.
MerlinOne includes a return-on-investment calculator that helps users estimate costs using parameters such as time spent and number of people. Support is avail...
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Supported Operating System(s):
Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2018
Great product. Great service.
Pros
Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team. I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service.
Cons
The more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand.
August 2019
Brock from USBC
Company Size: 51-200 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2019
MerlinOne Review
Customer Support is prompt. It has been overall good.
Pros
Efforts have been made to compete with the other products out there. Thats apparent. Please continue in this direction. The BIGGEST feedback I got from our users who got a look at Libris.... was how easy it seemed compared to the Merlin interfaces.
Cons
Somewhat slow - I know this has been looked into, and also dependent on our internet speed, but we have a very fast connection ... the lags that happen just don't look good to those, who are already not huge fans of Merlin, you may be showing photography assets to etc.
Reasons for Choosing MerlinOne DAM
You came down on your pricing.
February 2018
NICOLE from Singularity University
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
February 2018
Take quite a bit of training to get comfortable. Missing some key functionality.
Pros
Once you figure it out, the system is very easy to use and retrieve content. Search features are great.
Cons
Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.
August 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
August 2019
A highly customizable system with many great capabilities for use in digital asset management
Pros
I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier.
Cons
I least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate.
February 2018
Melissa from International Fellowship of Christians and Jews
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Great communication and service from Merlin staff.
Able to customize metadata fields, including their values and the way the field functions.
Pros
It is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group.
Cons
It takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default.