About Office Chat


Office Chat is a cloud-based HIPAA-compliant instant messaging solution for small and midsize businesses across various industry verticals. It provides collaboration and communication tools that can be used in the office or remotely. 

Key features include auto-login, delivery confirmation, automatic notifications, priority messages, automatic deletion of messages and more. Users can create multiple user groups, assign role-based group permissions, search chat histories and files and broadcast messages across an organization.

Office Chat allows users to configure message and file retention. It also features security features such as two-factor authentication, data encryption, security logs and ISO 27001 compliant data storage. The solution also offers mobile functionalities for iOS and Android devices that allow users to remotely access the solution.

Services are offered on a monthly subscription basis that includes support via phone, email and FAQs.



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Supported Operating System(s):

Web browser (OS agnostic)

114 Reviews of Office Chat

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(74)

4 stars

(32)

3 stars

(7)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 114 reviews

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March 2018

Rebecca from Ulladulla Travel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Our whole office loves officechat it is easy to use and a great way to pass on messages.

Pros

That you can have a group chat in the office, as a travel agency if we want to send a message to multiple people we can. It is so easy to just type a message and send it instead of having to write it out on paper (saving paper aswell which is a bonus). Price is very good also!
One thing I REALLY like is that it shows two green ticks once it has been delivered so that I know it has actually reached the other person and I dont need to follow it up.

Cons

Sometimes the office chat will say 'idle' and then messages wont get delivered even when we have signed in, I think it does this when we havent used it for a bit during the day maybe? This is annoying because we use it every day.
Something I know everyone in this office would prefer is maybe like a box on the right hand side stay there until the message is opened so we know we have messages, I know it lights up orange but with so many icons down the bottom sometimes its hard to miss, I know a previous chat we used to have had this and it was much better to have something hover there to remind us we had messages.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Rebecca, thank you for your review of Office Chat! We truly appreciate your feedback and are glad to have you as a customer. Also- i've passed along your feedback from the cons you listed. Cheers!

September 2018

Stephanie from Myron

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

OfficeChat

They prefer to be paid via credit card & do not really like invoicing. However, our company does not issue company credit cards & had to email back & forth asking if possible to set up for invoicing instead of credit cards. They were very helpful & understood our situation & were willing to make the change for us - even though this is not the norm for them.

Pros

When we did our research for a new officechat software, we were really impressed with the features that are available & the ease of use for the end users. Setting up the users is very simple & easy. Just needed to give the end users admin rights to install the software. Very easy to create groups & place people within. Reporting is really great & one is able to turn on & off features with a click on a button. The self destruct can be set with a timer which comes in handy when discussing private & confidential information.

Cons

When opening a ticket, waited for most times 24 hours to hear back from them. However, they do have the option to call in if required, however, since this is a virtual company, they prefer either chat or email

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Thank you for your review Stephanie! We're happy to see that OfficeChat has been a good solution for your business. I hope that future support requests are handled more quickly, we appreciate your patience as you grow with us! Cheers

July 2018

Tara from AIP, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

We use this to bring employees from 4 offices right to each of our fingertips.

To keep in touch with our other co-workers in different offices around the state.

Pros

I can easily find other employees that I work with and send them a message. I also like the features like "show when read", "delete after read', etc. I really like the one that shows me after the other person reads it. No one is able to say that they did not get the message because I have a read receipt. I also like how easy it is to attach a file and send it off.

Cons

I do not like the lack of emojis. I know this is a very simple thing, but that is really the only thing I can think of. I really would give this program a 10 out of 10. I can't think of any other problems I've had with this.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Tara, thank you for providing us with a review and sharing your feedback regarding Emojis! I will be sure to pass along your feedback to the team. If there are other product requests or ideas that you may have in the future, don't hesitate to let us know. Thank you again!

March 2018

Chris from The Tutoring Center Franchise Corp

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

We use office chat heavily throughout the day to communicate with our small team.

Pros

The software provides a very user friendly office chat that has a simple interface making the learning curve easy for anyone who has ever used an instant messenger. It is not overburdened with a lot of additional functionality. It sticks to the basics and doesn't become distracting. It also allows for visible customizable away messages/indicators in the chat window so that everyone can see specifically what is going on with each team member at a glance. Finally, the live chat support is incredible. chatting with a real person who can walk you through any use of the product and takes your live feedback is outstanding, especially for the cost.

Cons

Messages sometimes appear out of order. The away messages/status indicators sometimes will not be updated across all users instantly. After being set statuses sometimes revert back to the previous status without reason. It lacks the ability to save more than 5 recent custom statuses.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Chris, thank you for your review of Office Chat! We truly appreciate your feedback and are glad to have you as a customer. Cheers!

March 2018

Eric from Glenwood Medical Associates

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

Service functions as intended. Nothing too impressive, but does what it needs to do well

Easy to use, simple interface. Easy to communicate with co-workers

Pros

Straight forward and simple application. Works like any text chat system. Easy to communicate with other members easily.

Cons

With respect to the PHONE application, I would appreciate being able to silence notifications when messages are sent in certain groups. Having my phone vibrate every single instance a chat message is sent in a chat group I am in (though may just be monitoring, not even actively participating in) is obnoxious at times. Being able to have a notifications occur only if a new message hasn't occurred in "x" time interval, or just silence all together for certain groups would be appreciated. However, if this feature is already available it is not readily apparent to me.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Eric, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I hope that you've been able to address the issues you have had with mobile notifications- if not please reach out.

March 2018

Carissa from Josh Lee and Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Our small office utilizes this program on a daily basis and loves the convenience it brings.

An increase in ease and convenience of minute to minute, or daily communication that is necessary throughout the office between co-workers.

Pros

Our employees most appreciate that you can download it as an App on your phone, so you can keep in touch and communicate even when away from the office.

Cons

On rare occasion, the messages can lag and cause a mix in communication. Also starting a new conversation to a new co-worker sometimes wouldn't show what you had sent so it was unlcear if you had sent the message.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Carissa, thank you for your review and feedback! It means a lot to us to know when our customers appreciate the tools that we provide to businesses like yours. I have passed along the feedback, so we can track and improve any ongoing issues that customers may be facing. Thank you again!

March 2018

Stan from WT Fleet Services Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

March 2018

OfficeChat really helps us connect across the office or across the country. File sharing is great!

Quick, easy, interoffice communication with instant pop-up notification Easy file sharing

Pros

Ability to communicate across the room or across country
Ability to quickly easily share files
Pop-up notification for new messages (this was VERY important to us)
Ease of installation, setup, and implementation
A very nice replacement of Yahoo Instant Messenger
Instant notification of new messages

We are a small office of 10 people. We had been using Yahoo Instant Messenger for years to quickly communicate across the office, when we didn't want to "yell" to one another :) But when YIM stopped functioning as we needed, we shopped around. OfficeChat does everything we need, and it's very reasonably priced. I highly recommend it. We had looked at several potentials, but NONE had measured up like this one.

Cons

We really have no cons to this product. It does everything we need. The only thing that could be better would be if it were free :) But really the pricing is extremely reasonable.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Stan, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I wish we could offer the product for free, but i'm happy to hear that you find our pricing to be reasonable. Cheers!

June 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Awesome software for communicating with coworkers

We are able to have instant communications with coworkers.

Pros

Officechat is very simple to use. Simple sign on with your same company email address. You can have a list of most recent or frequently contacted coworkers, and you can have access to a list of all coworkers within the company that are logged in. You can also see their status, to see if they are actually at their PCs or away from their desks. Also, you can send images, gifs and other documents through your chat window.

Cons

The software feels somewhat clunky at times, and once or twice a month we loose connection to the service for several minutes during the day. Not sure if related to an issue with the company providing the service or with our Internet connection.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Thank you for your feedback and review! If you have any connectivity issues that persist, please don't hesitate to reach out to us for support. We'll be happy to take a look at what is happening to resolve. https://officechat.com/office-chat-contact-us

November 2018

Daniel from Myron HCE

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

November 2018

Good software to communicate with coworkers.

I use it every day in the office, I don't have to move from my desk to communicate with my coworkers. It has an away mode that helps you know if someone is away from their desk. It is really useful.

Pros

Office chat gives you the facility to be in constant communication with your colleagues in the same network. Offer some modern tools as the GIF and emojis, also allow to send files.

Cons

Tends to freeze constantly when you receive a big file.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Hi Daniel, thanks for taking the time to leave us a review and provide feedback! I'm glad to hear that Office Chat is meeting your needs and fits well into your daily work life. I will be sure to pass along the feedback in regards to the freezing. If you don't mind, please reach out to our support team, i'd like to see if this is something we can easily address. https://officechat.com/office-chat-contact-us

June 2018

Annette from First Arizona Title Agency

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Very easy and convenient to use. I use it 90% of the time

Pros

I work in Escrow and a lot of my co-workers are in another location and its easier to ask a quick question without having to send an email only to have it get lost in the sea of the other emails that we receive on an hourly basis. Using this sends a ping right away to the recipient and allow for my questions to get answer much quicker than sending an email

Cons

The only thing I don't like about it that the chat screen still shows old chats from employees who do not work at the company any longer and for some reason I can not find a way to remove them. All of our old chats are on my dashboard and I would like to remove them. If there is a way to remove them, I have not found it yet.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Annette, thank you for your review! We appreciate having your business. I will be sure to pass along your feedback!

March 2018

David from XIV Productions

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Perfect Solution For Our Needs!

Easy to setup, quick communication, and simple file sharing

Pros

The software was easy to setup on both client workstations and on the server. The integration with Exchange also went smooth! Starting conversations and sending small files over chat saves us a ton of walking around time to the various departments or having to send needless emails. Love the product!

Cons

Occasionally we won't get a notification for a chat we received but that's not too often and it's usually isolated only to the mobile app version.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

David, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!

March 2018

Trisha from Exceed Technologies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Office Chat is a great place to keep the office informed quickly and efficiently.

It is quick, easy, and fun to use.

Pros

It just works. Great functionality. It's very convenient for getting information to and from employees even if they're out at various job sites.

Cons

The only negative experience I've had with Office Chat is that some media is not able to be copied and pasted into the chat, but that could be operational error as well.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Thank you for taking the time to review Office Chat Trisha! It is a pleasure to have you as a customer, and i'm glad that your business can benefit from our tool. If you still happen to have issues with pasting media into chat, please feel free to contact us to see if there is any resolution we can provide. Thank You!

March 2018

Linda from Real Estate

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Never have had a problem and is an easy way to communicate with co-workers

Easy and friendly way to communicate with my co-workers

Pros

Customer friendly and easy to use, find it friendly and interesting. Glad my company has selected office chat

Cons

can't think of anything that I find to dislike about this way of communicating - easy to use and I use it daily to communicate with co-workers

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Linda, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I'm glad to hear that is has been easy to use and without issues. Cheers!

March 2018

Timothy from Phillips Office Solutions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

I am a team leader of 10 technicians. We use it to stay in touch, as well as with our dispatchers.

The ability to stay in communication with the techs and dispatch, simply.

Pros

I like several things about Office Chat. I like how you can customize your icon with a picture. Also, how you can create groups as needed.

Cons

Having to log in almost every time. Also, having several conversations open and being unable to delete them.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Timothy, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!

March 2018

Jeanie from Cecil A. Ross Investment & Insurance Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to use and really makes communicating in the office WAY easier!

Easy to use and frees up a lot of time that we used to waste having to walk messages to people's offices. Quick and easy to use and even pretty fun with emojis and gifs.

Pros

I like that in our office we can easily send messages to the whole office or just one employee, without having to get up and walk to the office or bother anyone while they are working. We can all easily send messages and even cute gifs and emoji for phone messages and reminder notes. We can send messages about clients waiting for appointments when the person's line is busy and we can't call them to let them know. It's a great program to use and easy to learn in minutes.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Jeanie, thank you for your review of Office Chat! We truly appreciate your feedback and are glad to have you as a customer. Cheers!

March 2018

Patricia from Advanced Insurance Planning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy and Fun to use

Pros

It is easy to use. It's very convenient when you have multiple offices and you need to communicate quickly with co-workers. The read receipt function is helpful as well.

Cons

There is not really anything I have experienced that I did not like about office chat. If I had to choose something I like the least about it I would have to say that when I'm typing something and a message box pops up whatever I'm typing starts being typed into the message box.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Patricia, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!

March 2018

Shalinie from ICON Architecture

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Office chat creates a smooth and efficient platform for communication with teams and individuals.

I am able to quickly ask questions and look back at an old conversation. I am also able to share the same information with an entire group immediately.

Pros

I like that the alerts pop up instantaneously - you don't have to have office chat open for someone to send you a message. It is always running in the background.

Cons

I do not like that you cannot delete the previous chats because you are not the "administrator". However, it does keep the conversation work-related and doesn't lead to being off-topic and inappropriate. I don't like that you can't select and delete previous conversations, even if they are 6 months old.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Shalinie, thank you for your review and feedback! I hope that Office Chat continues to be a party of your daily workflow, making communication easier for your business.

March 2018

Bruce from Myron Corp

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very useful, easy to implement tool

it provides quick communication between team members & offices (various teams are using this).

Pros

Ease of use, & speed to implementation. Very reasonable cost. The only software we found for chat that was inexpensive, easy to set up and use, & had no compatibility issues.

Cons

it's not as 'trackable' or auditable as email. From a data protection standpoint, & also for legal forensics, it would be nice to have a permanent archive that is easy to access for admins. I don't this that Office Chat offers this.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Bruce, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along, however I suggest you reach out- we'd love to chat about your use cases to help you achieve the level of track-ability and audit access if possible.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Quick and easy way to reach co-workers

Pros

It is so easy to use, and can be installed on a smart phone -- making it really easy and quick to reach co-workers, no matter where they are, without having to share or store personal cell phone numbers.

Cons

There aren't a lot of extra features and I get signed out by mistake fairly regularly (phone only).

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

Thank you for your review! We love to hear from our customers, and i'd urge you to reach out to us and let us know what features you wish we'd add! Also i'm sorry to hear that you're having issues with the app staying signed in, please contact our support and we'll find the culprit. Thank you again!

March 2018

John from Homak Manufacturing

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Easy to use. Great, simple interface.

Pros

I like the fact I can mute conversations that I have nothing to do with. It seems that the software is pretty reliable as well (Mac OS) I dont have any crashes and the interface is easy to use with a quick glance.

Cons

I do not like the fact it tries to run during startup. I consider myself an advanced Mac OS user and was easily able to stop this from happening, however most people would not, and that is an issue.

Response from MangoApps of MangoSpring, Inc.

Replied December 2018

John, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!