About Serv-U FTP

Serv-U File Transfer Protocol (FTP) Server is an on-premise collaboration solution by SolarWinds. The solution enables organizations to exchange files with trading partners. Key features include file management, user group creation and permissions management.

Serv-U FTP offers a mobile device interface and web client to upload, view and download files. It also provides a drag-and-drop option to exchange files and create user groups. The solution allows users to send large files by using a built-in plug-in known as Web Client Pro. It also lets users send multiple files at once.

Serv-U FTP enables organizations to define the number of maximum sessions on the server to avoid bandwidth throttling. It also helps with file transfer administration by enablin...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Linux, Web browser (OS agnostic), Windows 8

15 Reviews of Serv-U FTP

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

April 2019

Kurt from Northern Light Health

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

A great, full featured FTP/SFTP platform

Solid offering from Solarwinds!

Pros

Very robust platform with all the expected bells and whistles of a FTP server. Easy setup providing a number of different setup options (DMZ, Proxy, etc). Intuitive management console.

Cons

Honestly, since we've implemented a few months ago we have yet to run into anything we don't like.

December 2017

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2017

Excellent FTP/SFTP/HTTPS file transfer server software that is Enterprise ready.

Excellent Enterprise-Ready File Transfer Server software. If you keep up with the new releases; you should be able to minimize any major security threats.

Pros

We really like the multiprotocol support including SFTP w/ SSH Key and/or Password Authentication, FTP (if you're stuck in the past) and HTTP/HTTPS is good for those users that can't figure out how to run a File Transfer Client on their machine. We utilize the database backend functionality to store our user authentication so multiple servers can share it. I've used Serv-U for > 15 years. It's my favorite Solarwinds product purchase; though we bought it from RhinoSoft back in the day.

Cons

Long ago, they didn't have a good automated user creation system for the database backend. We brewed our own solution using some guidelines they mentioned. I haven't looked to see if that has improved over the last 12 years or so. I'd also like to see a tool that can find individual or groups of full session logs related to a search string (user, or filename/directory). I brewed my own version of that as well. Perhaps they have something. The Solarwinds support site/community is tough to navigate; so it's hard to know what accompanying tools are available.

December 2017

Greg from Macro Helix

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2017

They have the worst support i've ever experienced in my 15 years of IT.

None

Pros

Serv-U FTP is an after thought for SolarWinds if you call there support it in the other category in there list of products and its displayed in the support that they provide. They will submit your support tickets to there development team then you'll never get an update I have a critical support case that has been open for six months with no responds. I reached out to them 3 times a week no updates. Due to the lack of responds we had to migrate to GoAnyWhere MFT. Please know that im not ranting but im so frustrated with Serv-U FTP support or lack there of.

Cons

Please don't wast your time with Serv-U FTP, to get support from them i had to reach out to product management via linkedin because the normal path for support was not providing me with any answers. six months we had a ticket open with no answers, six months. If anyone from serv-u would like to discuss please reach-out to me

Response from SolarWinds

Replied January 2018

Hello Mr. Philips, We appreciate you taking the time to share your opinion. We¿re sorry to hear about your experience in reaching our support team. We serve thousands of customers and we always strive to create the best possible experience for our community of IT professionals. Our Product Management Team is reviewing your case and will reach out to you shortly. You are also more than welcome to contact us via: https://support.solarwinds.com/Success_Center Sincerely, SolarWinds

December 2017

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Serv-U FTP allows us to host our FTP server with basic features that satisfies our requirements.

For a low-volume user, I get all the features I need without a big price tag! With Serv-U FTP, I can host my own FTP server for my frequent clients, and receive large image files from my them, eliminating a few steps that frustrate me when users send images via DropBox or We Transfer.

Pros

It is easy to set up user accounts, and allow users to access only the folders that I specify. I also appreciate the icon in the task bar that changes its look to indicate when users are connected, and when files are being uploaded or downloaded -- a very helpful indicator that is always visible on screen, avoiding the need to open the management console. That's a time saver! Note: I received compensation for my honest review. All thoughts and opinions expressed herein are my own and not influenced by the developing company and/or its affiliates in any way.

Cons

Support for this version of Serv-U is technically available only through email. However, the support team has called me back several times to work through some issues that needed extra attention -- much appreciated!!!

December 2017

William from McCoy Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

The Serv-U ftp is a solid part of the company I work for. We/our clients use it daily.

Pros

The ftp is easy to setup and use. We hardly ever restart the pc that it resides on, it is very stable. Most of our clients do not have any issues connecting to the ftp. I received compensation for my honest review. All thoughts and opinions expressed herein are my own and not influenced by the developing company and/or its affiliates in any way.

Cons

The only issue I have ever had with the ftp is the blocked ip listing was extremely large. This caused the ftp to start acting odd and blocking approved clients. Once the list was cleaned up and reduced in size the ftp has been stable again.