All RPM Telco Reviews
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Mathew
Verified reviewer
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
RPMTelco
Its an integral part of our business. Support is always responsive and the software does its job.
PROSSoftware is flexible allowing our organization to swiftly change process when needed. The Commissions module is robust and user friendly. Open API architecture allows for seamless automation.
CONSCommission data is siloed making BI reporting tougher than it needs to be. And new features are slow to be rolled out.
Julie
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
RPM Telco
I've used RPM for 17 years. RPM Telco is definitely my preferred software for tracking of quotes, orders, commissions. For Operational needs, it's best in class. Additionally, getting assistance from RPM staff on trouble tickets or with process questions is fast and efficient. Downtime is almost non-existent.
PROSRPM Telco is very user friendly and making changes to the program is fast and easy. It's top notch for the importing and calculation of commissions. For the complexity of commissions in the indirect sales channel, RPM is one of the best in it's class.
CONSThe commission reconciliation feature is still a struggle with some of the bigger carriers. For those carriers, spreadsheets are still the only way to accurately audit incoming commissions against expected commissions and expected rates.
Reason for choosing RPM Telco
Expertise at indirect sales channel commissions and overall ease of use.
lily
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2021
Review RPM Telco
RPM is a very user friendly CRM to use. You can keep track of all the bookings, payments.
CONSI found few bugs. Luckily they were minor and once we e-mail support they were able to fix them
Jeannie
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
RPM Software
great for the most part been using since 2004
PROSI can control the setup for the most part
CONSI don't feel the developers have a true understanding of the accounting side, it could be a lot better
Reason for choosing RPM Telco
Cost and the limited back office/commissions module
Reasons for switching to RPM Telco
ease of use
Claire
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Feedback
We have created a customized dashboard for our owner so we can see all the KPIs without wasting our time by asking. The support team has been wonderful helping me create widgets & make sure certain widgets are working correctly when the year changes over.
PROSI like the option to be able to customize your dashboards & widgets. It is catered & works very well for our industry. It is very customizable, making it easy to add many widgets to keep track of many different KPIs.
CONSIt is not easy to pull reports you do not already have a widget for. Lots of steps when creating a widget that requires a lot of information.
Reason for choosing RPM Telco
Was a great product made for our industry & able to customize
Reasons for switching to RPM Telco
To get a CRM system that would be customized for our industry
Lauren
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
20+ years with RPM Telco, it still gets better with age.....
As what was once a commissioning only tool for our company, RPM Telco has grown to become our company's total platform. From sales opportunity to revenue collection & disbursement, and everything before, after and in-between, RPM Telco is the only tool we need.
PROSBeing able to customize the software to fit our company's unique, evolving needs, has been the most valuable characteristic of RPM Telco.
CONSAs a long time user, adapting to new releases has been challenging, at times. The RPM Telco support staff is always available and ready to help.
Reason for choosing RPM Telco
Our primary reason for choosing RPM Telco was the robust commissioning tool
Scott
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Tremendous value
Extremely helpful support and developement tools, great follow up and stable.
PROSEasy of use and flexibility within the platform
CONSChallenges are only in the limited basic level the of software fields, however easy to customize.
Reason for choosing RPM Telco
Cost to deploy was the driving factor and simplified UI.
Carla
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Daily user/admin
It has worked for us well for years. It is simple and easy to use and very easy to create your own processes once you get the idea of what to do.
PROSWe were using spreadsheets to process commissions back in 2012 when we started using RPM. This allowed us a much easier and faster way to process commissions. RPM also allows us a much easier way to review past commission payments. We also created our own processes for lead generation and order processing. We now have one place to go for almost every function of what we do on a daily basis.
CONSOnce you do an import and you need to assign accounts it becomes a problem that you have to write out the accounts on a piece of paper to go look up vs being able to download the accounts that need to be assigned. This is the biggest issue we have and what takes the most time to process commissions.
Reason for choosing RPM Telco
ability to create our own processes
James
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
RPM for the win
The customer service from RPM Telco was awesome, each time I had a question or needed something that I was unable to find or figure out, the team was very quick to jump in and help out.
PROSI love the functionality and ease of use of RPM to pay out commissions
CONSI really don't have any "cons" for RPM. It has always provided everything that I needed.
Reasons for switching to RPM Telco
We needed something that could scale
Mike
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Best Software for Technology Consultants
I could not run my business without RPM Telco. As an owner, by consulting and implementation team members are updating the status of each client on a daily basis, allowing me to see a current snapshot of my company.
PROSThe software allows us to track every lead, opportunity, follow up to close, closed, install pending and installed accounts in all the various stages of implementation. It also uploads our commissions to include missing commission accounts and payments due. Lastly, it calculates commission payments to subagents. The software also allows me to set KPI's and use widgets to see quarterly and annual progress.
CONSAt first, we had to go through a process to have customized software changes made. However, since the purchase by Intelysis, the process is much smoother and faster.
Eric
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Run commissions easier and track sales
This software makes it much easier to run commissions each month and I also use this as my CRM to keep track of my progress in opportunities. You can also tag RPM to keep a record of emails relating to opportunites.
CONSMy other CRM was a little better at tracking leads.
Tara
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great added value resource
It’s been an incredible tool for our day to day operations
PROSThe reminders are extremely helpful. The search options are helpful also
CONSThe only change I have to remcommemd is when adding another wire from one lead, they don’t stay separated.
Reasons for switching to RPM Telco
RPM had more value for our team
Michael
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Not bad for money
Completely customizable and is most inline with our business.
CONSThe Gui isnt the fanciest or easiest to navigate.
Reason for choosing RPM Telco
Industry specific.
Mary
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Using Daily- No issues
Love how easy it is to add orders and customize their order fields.
CONSSome of the reports are not easy to customize.
Joe
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
RPM
RPM can be easily customized for our business needs.
CONSIntegrating RPM with other applications is a challenge for us.
Peggy
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
RPM
Jacky has been great!
PROSI like the ease and the usability. It is intuitive to my brain.
CONSIt doesn't automatically work with ATT importing stuff. It also doesn't work with our wireless stuff and it is so expensive as it is, that if we gave access to all of our sales man, it would be so expensive, I might not want to keep using it. Another complaint is that as data storage continues to get cheaper, you shouldn't charge more for more data. This is a big complaint of mine.
Reason for choosing RPM Telco
it specifically worked with telecom easier than the others.
Justin
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Very happy with RPM
We love RPM and have been happy with them over the past 7+ years that we've been on the platform and it streamlines our process; from order implementation to commissions on the back end.
PROSThe fact we can make changes in real time and the responsiveness/user friendliness of the platform itself. We've tried other CRMs and have come back each time
CONSWe don't have many gripes with RPM to be honest, and if we do the support team let's us make changes on the fly.
Reasons for switching to RPM Telco
It was more cumbersome to input information and wasn't as responsive in terms of making changes to the accounts.
Alex
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
RPM platform review
My experience with the team at RPM has been outstanding. They have provided us a great deal of attention, are very timely in their engagement and very knowledgeable of the platform.
PROSThe ease that it takes Opportunity to Order to Commissions.
CONSI would like more customizable fields for opportunity, less steps to move to order status, enhanced customization for the field formatting, better understanding of the integration potential with other CRM's, better integration with the larger master agent RPM platforms.
Zach
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Software and Support
Their support team is great. We get responses quickly and they do not hesitate to pick up the phone and talk us through changes that we need to make.
PROSWe started using RPM to manage out inbound carrier payments and to pay out agent commissions. We have worked with the RPM team to customize the platform and now it really does everything for us. We have been very pleased with the ease of use and customization.
CONSIf it could do all of our invoicing I could eliminate another platform.
Zac
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
RPM Telco is a powerful tool
Overall our experience has been great. Their support is great and the platform has been stable.
PROSThe customizability is the best feature. You can make and adjust templates and forms to do so much.
CONSThe customizability means you do need to spend some time during the initial setup to get things working the way you want. But we found it was worth it.
Reason for choosing RPM Telco
We received a strong recommendation from other RPM clients and our demo showed we can do what we needed with it.
Sara
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2021
RPM is Great
The ability to track all communications is extremely helpful. I use this for quoting but we also have the ability to track commissions and orders. Any communication with a partner is tracked in RPM. We can drag and drop attachments.
CONSSome features are not needed but that has to do with the internal development side. When changes are made it makes your muscle memory have to rethink.
Forrest
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed January 2021
RPM is good
Overall experience has been good. would definitely recommend more people use it.
PROSIt usually functions without issue which is nice since I use it all day everyday.
CONSAdding an easier way to attach files would be great. Its annoying having to drag and drop each file when I want to just select a group and move them all at once.
Dawn
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Commissions Made Easy
my overall experience is great. I have a lot of confidence in the accuracy of the product.
PROSThe software is extremely accurate in calculations
CONSSome of the logic is hard to grasp if you do not have any software experience. I would like to see a few more functions available.
joanne
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
RPM review
RPM Telco is easy to use and support has been great.
PROSThe improvements RPM has made to the quick calculation process has made a huge impact.
CONSI would like to see more reporting to our partners, more information on their statements.
Thoa
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
RPM
This is a game changer, easy to use to process tasks
PROSSo easy to use and make changes. The ability to pull reports is an easy process as well
CONSIt sometimes would give an error and doesn't save work you created if it errors out