All Crowdstack Pro Reviews
1-12 of 12 Reviews
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Mary
Verified reviewer
Financial Services
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Excellent system and support for our client community
We are a B2B consulting firm and we use Hoop.la for our online client community. This has allowed us to evolve away from hourly and project services to a much more efficient and interactive model where all clients have access to a library of documents and videos ("clips" in Hoop.la terms), discussion forums, calendars, live chat events, etc. You create permission groups ("circles") and set what members can and can't do; new members are assigned to one or more circles. Very easy to set up and customize even if, like me, you do not know a lot about CSS or HTML. Their support staff are amazing - they know the product inside and out and they are fast, cheerful and professional. Our community is professional rather than social in nature so we needed some customization to meet the needs of our clients, and they accomplished these on time and on budget, with great results. I highly recommend Hoop.la. I stumbled on them when looking for a live chat system, and then realized they did that plus almost everything else we needed to make a new online community a reality.
PROSEasy set up ' customization; permissioning; moderation; live chat; forums, and calendars, A+ support
Vendor Response
Awesome, thanks for sharing your experience!
Replied April 2019
Aaron
Higher Education, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Finally, a platform designed for scale!
It solved a huge visibility issue and we've been able to increase engagement for online events significantly. It has created a much higher awareness of our work and what we have to offer.
PROSIt is just too easy to use and manage as an administrator. It is really an excellent communication, collaboration, and marketing platform that enables us to grow and reach our audience seamlessly.
CONSI do wish I could cross post between subgroups and the main page.
Reasons for switching to Crowdstack Pro
User experience was not great. Support was not great. And it had a fairly clunky feel.
Vendor Response
Thank you so much, Aaron!
Replied June 2020
Briana
Internet, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Hoop.la's robust feature set makes it a game changer!
Hoop.la has definitely given us the opportunity to create a very exclusive community for our members. I will admit that the RightStart process was not as intuitive as I'd hoped, and it's more of a "learn as you go" type of experience, but we're super excited with what we're going to be able to accomplish!
PROSThe robust set of features and customization is incredibly attractive. The sky is the limit when it comes to creating an environment exactly how you envisioned it.
CONSThe backend of the site could be a lot more intuitive. There are lots of workarounds that you need to do in order to implement certain actions. It's critical that you have a staff of Dev and Design cohorts working on this project - the functionality of Hoop.la on its own is not enough.
Vendor Response
Thanks for the feedback, Briana!
Replied May 2019
Anonymous
5,001-10,000 employees
Used free trial
OVERALL RATING:
5
Reviewed January 2015
Hoop.la makes it so easy!
We completed an exhaustive search for the solution to our secure partner portal. We had a clear list of requirements that we needed, and we shared those requirements with a variety of vendors. We narrowed it down to three vendors. The demonstration of Hoop.la was the third we completed. Because I work for a large, name brand company, the other two vendors were too busy trying to upsell into the larger organization, and didn't take the time to find out what I was looking for and needed. They had an agenda that I wasn't really part of. Not Hoop.la. Their agenda was to understand what we wanted, and show us how to do it. Hoop.la listened to our needs, clearly demonstrated how to do what we needed, answered millions of questions and made suggestions about best practices. The contract and pricing process was simple, the setup was quick and the ongoing customer support is incredible. We had our portal ready to done in record time. A great experience at the beginning, middle and I don't see an end in sight! We use Hoop.la to run multiple partner groups, all of which are interrelated under the larger organization of strategic alliances, but all offer unique solutions. As a result, we opted to use hidden groups that fall under the umbrella of our larger all-inclusive partner portal, but provide the ability for each partner type to quickly access only the information that is most relevant for their needs. We are adding new partners regularly and appreciate how easy it is to add new groups and make them usable in short order. Because we had scoped out a phased approach, we needed the ability to turn on or off features that we aren't currently using - without having to re-architect the entire portal. Even more Hoop.la is constantly innovating, so we are pleased to see new features rolled out before we can even ask for them to be considered.
PROSEasy to use once you get over a short learning curve. Our team is not technical, and we have limited technical support from the larger team, yet we had no problem getting things up and running.
CONSUser documentation could be better, especially in the area of registration and enrollment and theme creation.
Vendor Response
Thank you very much for sharing your experience! We love working with you.
Replied January 2015
Caitlin
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Customer Service is Amazing!
Crowdstack has helped us determine the best options for our online community. They have been a wonderful resource and very responsive to emails and questions as we look to expand our community reach!
CONSThe product takes a bit of time to get familiar with, but it's definitely worth it!
Vendor Response
Your team is so wonderful to work with, thank you for sharing your experience!
Replied June 2020
Rich
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2015
A lot of "hoopla" about Hoop.la!
We have used the Hoop.la platform for our On-Line forum (ogrforum.ogaugerr.com) for many years. Our forum serves over 9 million pages per month, and the Hoopla server infrastructure handles that traffic level with ease. Our members (over 17,000 of them) love the platform. I rarely get complaints about problems, and when I do it is usually a problem on the member's computer. On the rare occasions when I have needed to contact Hoopla Tech Support, their typical response time is measured in MINUTES. The Hoopla Tech Reps are competent, professional and they really KNOW their product. I have never had a problem they could not solve, or show me how to solve myself via an admin feature I didn't know about. Their Tech Support forum is well organized and easy to use. Overall, I give Hoopla an A+. We are very satisfied customers.
Vendor Response
Thank you very much, Rich, for being part of our Hoop.la family.
Replied December 2015
Gigi
Verified reviewer
Marketing and Advertising
Used free trial
OVERALL RATING:
5
Reviewed February 2015
Hoop.la ROCKS our Community
We converted to Hoop.la for our online community platform during 3Q14 and could not be happier! Hoop.la is used by our non-profit patient community to connect for support about their disease and for educational programs we offer. We are just beginning to scratch the surface of Hoop.la's capabilities and look forward to offering more online chats and further customization to suit our community's needs. Hoop.la support has been there with us every step of the way.
PROSGreat support staff LOTS of customization available Intuitive for our end users to set up and use their accounts Flexible and scalable
CONSRequired a bit more tutorial in the beginning than I expected (that may be an end-user Con, not a Hoop.la Con!)
Vendor Response
We're so pleased to be part of your important mission! Thank you!
Replied February 2015
Neil
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed November 2015
Great product, Amazing Company
My online community, rotation.org, has been using Social Strata's various community software services since 2001. They latest version, Hoop.la, is terrific for those who want a serious community message board that looks modern, user-friendly and is always being improved. And their latest version is fully responsive, which puts them ahead of all their competitors. But the best thing about them is their company. They're quick to respond, open to suggestions, and focused on customer care.
Vendor Response
Thanks so much Neil!
Replied December 2015
Ashley
Verified reviewer
11-50 employees
Used free trial
OVERALL RATING:
4
Reviewed January 2015
What's all the Hoop.la about?
We’ve been using Hoop.la as a part of our B2B Client’s loyalty offering for almost a year, and couldn’t be more satisfied. For our client, it’s been a great platform for showcasing knowledge about how small businesses can leverage technology to help their businesses thrive. Members have access to stories and wisdom about particular topics, and can interact with each other to share experiences. We have used it to showcase both curated and original content.
Vendor Response
Thank you so much Ashley!
Replied January 2015
benjamin
Education Management, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
Very bad experience
I tried to launch my community but did not have time to. At last I did.
PROSEasy to install, Community Management Platform Build your own private or public community Sell premium membership access Unlimited members Unlimited pageviews Add your own branding Custom domain Unlimited Admins
CONSIf the account is not used, the account even if it is paid or lifetime deal is cancelled. No way to return
Reason for choosing Crowdstack Pro
Price : 99 $ lifetime deal
Vendor Response
We're so sorry this wasn't a good experience! In order to provide good service to everyone, we must delete abandoned accts, which are defined in the Terms of Service (no posts, replies, or comments in 90 days). We also attempt to contact the owner several times prior to deletion.
Replied February 2022
jane
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed December 2015
Excellent platform, absolutely outstanding service
I'm so happy since we switched to Hoop.la last year. I love the platform, and the new responsive site even more. And you can't beat their customer service. They're quick to respond, and work with you to figure out glitches.
Vendor Response
You rock, Jane! Thank you.
Replied December 2015
KC
Used free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2017
Hoop.la has great features
This product is ahead of the game in terms of cool new features and presentation. I am new to Hoop.la and have enjoyed the product.
Vendor Response
Thanks very much KC! I appreciate you sharing your experience!
Replied April 2017