All Xactimate Reviews

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Johnathan

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Xactimate Review

The time it takes us to generate an estimate for a project has been cut in half. And moving to the web based version allows our team to work directly from the jobsite in real time instead of having to take pictures and measure rooms with a tape measure and take all the data back to the office to sketch out. Overall we really appreciate having access to this software and how well it works within our industry.

PROS

We are now using Xactimate online and have recently learned that the newer iPhones with the Lidar would allow the estimator to draft an entire room in a fraction of the time that it used to take drawing it out by hand. This has become a real time savor for our business.

CONS

We have had some major issues when attempting system upgrades over the years. In theory everything seemed pretty straightforward, but then we would have features that no longer worked, or jobs that we could not access using the updated version. And then we would have to call customer support and then entire process has taken 2-4 days in the past.

Zoe

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2022

Xactimate Review

Overall, this system has been good and bad. Now that I understand the system as a whole, it is much easier to navigate through. What bothers me the most about the software is this is slow and can take some time to figure out.

PROS

I like how this software has everything you could ever need. This software holds a lot of valuable information in order to successfully scope a project.

CONS

From experience this system is not user friendly, and is over complicated for what it is. It is difficult to get the hang of, and difficult to train new employees on. The line items can be confusing, and the system is slow from time to time.

Reason for choosing Xactimate

Xactimate is a industry standard software that has components that are unmatched. We have had much success using this software, I just wish it was easier to navigate and understand.

Lauren

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed June 2023

Like it or not it is a must!

PROS

The ability to itemize scope down to the trade level and provide reports that are necessary.

CONS

Xactimate provides labor and material cost based on your geographic location however it does not include profit margins. This would be fine if most insurance carriers understood and accepted this however they pay our scopes based solely on Xactimate pricing of labor and materials and decline our O&P approximately 85% of the time. The amount of time spent in Xactimate, the costs associated and the skill level needed to use it efficiently should be accounted for. Xactimate can only be used in Windows which for MAC users, like myself, we have to purchase a separate computer or program to run. You can use mobile on IPAD but that is not helpful for everyone.

Erik

Construction, 2-10 employees

Used daily for more than 2 years

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed April 2017

Good program, Simple yet sophisticated.

Xactimate is great for producing cost estimates contractors. I used it as a project manager under two GC's. As this was my first job doing this sort of work it was the first time using the program, but I found it was fairly easy to pick up. The search tool and descriptions helped me to find line items I otherwise might have forgotten to charge for. The sketching tool is great to help with dimensions and calculations (I did always have trouble w. stair cases for some reason though). Prices updated regularly and the print out is easy to read and understand for customers as well. Very straight forward and not confusing. Overall I'd recommend this product to any mitigation and restoration team and to contractors.

PROS

Ease of use, learning curve. Sketches are extremely helpful in calculating linear footages and areas (des take a little more to get good at) Prices update every month Simple, easy to understand print out summary of line items. A number of insurance companies use Xactimate so it was easy to discuss/ negotiate items in the estimates.

CONS

Did have some trouble getting sketches "just right", maybe some ease of use tools would be helpful for those of us not familiar w. CAD

Jessica

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2023

Estimating software with excellent functionality

PROS

Xactimate is easy to use on a variety of devices, whether online or on a desktop. It allows for accurate estimating for projects large and small.

CONS

There is a learning curve for the software in regards to estimating line items, as the line item names do not always line up logically. Additionally the sketch feature can be a little bit frustrating with more complicated building designs. However the use of a third party sketching program easily resolves this.

Tonya

Construction, 11-50 employees

Used weekly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed June 2022

Administration

From the stand point as an administrator overall a confusing company to deal with, with many different names (i.e. Xactimate, Xactanalysis, Xactware, etc....) and services under this umbrella. Have to log in to different portals to do different things. Really seems like no thought was put into the administrators access which is strange because these are usually the decision makers within a small business. When contacting through chat you can at least get decent response however when you contact by phone you wait a long time and many times get the run around, if the rep does not understand how to help you they just pawn you off to another poor rep who is unprepared to help you.

PROS

It is required by the franchisor and insurance companies to submit claims. So we have to use it.

CONS

It is confusing as an administrator. Multiple log in options, complicated to set up employee id's, and access proper training for employees. They charge when you call by phone for tech support.

Reason for choosing Xactimate

No alternative choice, at the mercy of this disorganized complicated company.

Antonio

Construction, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Xactimate

I love Xactimate because it is the tool most used to make my living.

PROS

I like that it is widely accepted by insurance carriers. It is fairly simple to navigate.

CONS

There are a few categories that are not in line with market value. If you aren't aware of the deficiencies you could find yourself short on an estimate. Drywall is severely lacking compared to market value.

H Kent

Construction, 1 employee

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

State of the Art Estimating Software

A must for anyone doing insurance restoration or remodeling

PROS

Recognized by most insurance companies, it is kept current and pricing can be modified by zip code. Excellent sketching tools

CONS

Steep learning curve, some glitches in import of pictures into the new version of Xactimate. Does not have some higher quality items and is probably a little low for commercial use.

Sigfrid

Construction, 1,001-5,000 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2018

Very accurate

I will continue using the software and getting the new updates.

PROS

Easy to learn, use and to export information. The program allows you to embed photos and attach information, another good feature is the 3D sketch.

CONS

Tricky to sketch multiple roof slopes, specially when there are different highs too. There is no waste factor when replacing flooring.

Paul

Construction, 2-10 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Xactimate 2.8 must. A must-have for the insurance restoration contractor

PROS

It is a must-have software if you're in the insurance restoration business. It has all the features to prepare quality estimates for insurance presentations

CONS

It would be nice to be able to create custom column headings and Custom layout for special reports currently it is quite limited to templates

Christopher

Construction, 2-10 employees

Used daily for more than 2 years

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2017

It's Necessary

Xactimate is necessary software for property adjusters. We have little choice but to pay the price they charge. It could be better. Finding proper line items is more difficult than need be. A tree menu would be helpful. Also, a little more flexibility in the amount of overhead and profit to be applied to specific line items (if the amount varies depending on the trade) would be nice.

PROS

Widely accepted by contractors and insurance companies for creating accurate repair estimates.

CONS

A little clunky at times. Hard to find needed line items unless you know exactly what you're looking for.

Hector

Insurance, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Too many crashes

A waste of my time.

PROS

I am level 3 certified. Very easy program to use. But it crashes every 5 to 10 minutes. I hope they scrap X1 and start all over.

CONS

I am 62 years old. I know several software. As far as reliability, it is the wort software ever. Xactimate 28 was one of the best software. All my friends complain about the crashes.

Reason for choosing Xactimate

Only because all the Insurance company I do business with are using it.

Maclyn

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed July 2021

Xactimate Online - Still forced to use Internet Explorer

Their customer service is horrid. Since the insurance industry uses the application, contractors are stuck using it as well.

PROS

Nothing with the online version. The desktop version is adequate.

CONS

Xactimate is a high end, hi priced software for the construction and insurance industry. With the amount they charge for the online software subscription one would think they would have up to date software. It is July 2021 and the online version is supported by Internet Explorer. The engineers at Xactimate should have this software on the forefront of technology but instead the lag behind pretending Internet Explorer and Silver Light is still a good software. The [SENSITIVE CONTENT] of the company need to pull their heads out and get the software working. If you are an Apple user. nope not going to work for you.

Dale

Construction, 1 employee

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

Amazing product just takes some time

Xactware offers training at a cost which I’m sure would help tremendously...I’m just too cheap so I took the longer slower route. The program was truly a Godsend for me.

PROS

The program is very detailed down to the number of screws a particular job will require. It gives the amount of time you will need and gives you the flexibility to change prices inside the program to customize you particular market if those prices differ from the program but I’ve found it to be spot on with my market.

CONS

The program is so detailed and full of options that it can be overwhelming...it’s definitely learnable it just takes time and commitment.

Brendan

Construction, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2017

Worst company ever

Worst paid application I have ever used. I will inform everyone to use their competitors instead of this piece of garbage.

PROS

Probably won't kill you, makes you feel like you are burning your hard earned money, crashes all the time!

CONS

Everything and anything about this application is a con, they make you pay for the application and then make you pay more for it with every job you get. Application is unusable and has more bugs than a hotel.

Seth

Construction, 2-10 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed June 2018

Online version is very glitchy.

I would recommend updating price lists per area with actual data.

PROS

This software has basic CAD features. The overall product is simple to learn. The communication with other programs is easy.

CONS

The web version is glitchy and doesn't have full actions that the desktop version has. The pricing guides are not accurate.

Jay

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed December 2020

Problem softwARE

probably shouldn't

PROS

Unfortunately, it is the standard in the storm damage remediation business.

CONS

It crashes daily, loosing valuable work and valuable time. very frustrating from a user standpoint. Many of the functions are not consistent with computer standard user functions...

H Kent

Construction, 1 employee

Used daily for more than 2 years

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2017

Insurance Recognized

Generally good value overall

PROS

Sketch is accurate and estimates almost universally recognized in insurance industry. The pricing per area is a plus

CONS

Does not tie into third party management programs or quickbooks. Does not have a tie in with google maps or other easily importable measurement software

Cameron

Construction, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2018

Online version horrible, desktop version can’t even install

Build your own time and material.

PROS

There are no pros if you are a contractor. Insurance carrier runs the whole gamut. Pricing is horrible.

CONS

Everything stinks extremely bad, no longer user-friendly, for Adjuster is that like to write poor estimates.

Emerson

Construction, 2-10 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Excellent Tool for any Contractor

PROS

Having the current fair market rates for almost any work that needs to be done on a home is priceless. We work with insurance companies so it has allowed us to generate over in supplements last year.

CONS

You need to attend training to be able to use the program properly and to its fullest potential. The training is time consuming and expensive but it is well worth it.

Jim

Financial Services, 10,000+ employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2018

20 + years, product has gotten better, still some glitches and shuts down

PROS

Sketch, generally friendly and very customizable (still needs work on some of its flexibility however)

CONS

You give me notices that calculations are not correct - but YOU as the program give me the calculations

Jeff

Construction, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2017

Xactimate allows me to achieve profitable insurance and non-insurance revenue

PROS

I appreciate that it is recognized by so many in the construction world and updates its pricing & labor efficiency.

CONS

The mobile platform still needs work. It is functional, however, difficult to accurately utilize daily.

Brittany

Construction, 2-10 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

Difficult to Learn but once you do, the possibilities are near endless.

PROS

You can customize reports to show only the line items or summary and anything in between. Once you learn the basics, you can still do a lot without having to go to the advanced class.

CONS

Finding the correct line item can sometimes be difficult if you aren't sure what the program calls it. When you adjust the quantity (or qualifier) of a line item and select "ok," the program will kick you to the bottom of your item list and you will have to scroll back up to the item you were working on to view the amount it has populated.

Sara

Construction, 2-10 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Xactimate for Roofing Business

Good product!

PROS

Exact estimates based on material, sq. Footage, etc. The software allows for each house to be converted to a project and saved.

CONS

I am tech savvy and it took me awhile to learn to efficiently use this product. However, once I mastered it, it is an essential part of my daily business.

Matt

Construction, 10,000+ employees

Used daily for more than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2017

Good estimating software

Use it for work. Does what it should, overall has become industry standard.

PROS

Easy to use once you learn it.

CONS

Some finicky issues with sketch function and sketch variables in estimating.

Showing 1 - 25 of 59 Reviews