Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Overall, I'd say Crisp is the way to go if you're an early-stage startup or SMB. You'll have the quality of an enterprise product for a fraction of the price. The team is also exceptional, this is what makes the difference.

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product!

- Great feature set, even on the free tier - Excellent mobile app - Integration with your favorite tools - Advanced features like liveview for seeing your customers moving through your site live.

It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect.

I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one.

- Great interface - Painless installation (simply add a code snippet to your site's header) - Offers a freemium tier which will cover most of your needs - Lots of design options for the livechat box - Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have) - The team that builds it has always been helpful when I had questions

I don't have any negatives to say about this product. It is a cheaper alternative to the big boys like Intercom, and you can launch it on your site for free. When your user numbers or team size grows, then you can upgrade to a higher tier. Save your money and choose this over the others. The extra liveview feature alone is worth it.