Verloop

RATING:

4.7

(10)
Overview

About Verloop

Verloop.io is building the operating system for customer support. Our state-of-the-art conversational AI helps brands securely scale their support, reduce operational expenses and gain complete visibility into their customer support operations. Verloop.io combines the power of machine learning (ML), automated speech recognition (ASR) and natural language processing (NLP) to transform the way support is delivered. We provide 24x7, instant, real-time support across channels such as Web, App, Messenger, Instagram, Viber and WhatsApp. Our voice and chat AI is trained on more than 3M queries and can understand intent and context of customer queries with more than 80% precision. For complex questions, the AI seamlessly hands over the query to an online agent who is best e...

Verloop Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Verloop

10 Reviews

User Profile

Anuj

Verified reviewer

Retail, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

The Next Gen Chatbot

It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect

PROS

The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human

CONS

Analytics piece is yet to be deep dived at the same position that their Product holds in the industry

Anonymous

501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

The Best Chat Tool for Busines

As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past

PROS

Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook.

CONS

Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it.

Reason for choosing Verloop

Verloop was easy to use, We found the features where available what we were looking for

Reasons for switching to Verloop

They were expensive

Stephanie

Entertainment, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Verloop has automated our customer service & chat efforts. Love the bot and human take over feature

Chat automation for our website has improved our customer service efforts since we implemented Verloop.

PROS

We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.

CONS

Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan

Vendor Response

Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.

Replied May 2018

Vindhya

Computer Games, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Verloop is a must have!

Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.

PROS

Bot receipies help us in answering queries faster.

CONS

The notification modification doesn't exist.

Reason for choosing Verloop

Cost. Customer support. Faster resolution of problems

Anonymous

10,000+ employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2022

A really great "Smart" chatbot

PROS

The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily.

CONS

There are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great.

User Profile

Jignesh

Verified reviewer

Animation, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2019

Verloop is Bot on sterioids with some edge over competitors

awesome so far

PROS

Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes

CONS

not connected with any mobile app so mobility issues are there support is slow

User Profile

Muhammad

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Simple Bot with recipes as you want

PROS

Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat.

CONS

I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors

Kristen

Internet, 11-50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2019

A good chatbot at a good price

PROS

The lifetime deal was a great value for this system.

CONS

It takes a long time to set it all up, at least to do a good job on it.

OLIVER

Telecommunications, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2021

Adaptable, Intuitive Design, Agile

Centralized system that allows for multiple tasks input to be computized

PROS

Adaptable interface with user-intuitive Design and is agile and can be applied quickly

CONS

Lack of customizable opportunities with custom API feeds

Sharon

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time.

PROS

Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user

CONS

Editor has a bit of a learning curve. User Interface can be improved greatly by adding more color

10 Reviews