1CRM

RATING:

4.3

(58)

About 1CRM

1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management feature to develop quotes, track orders, generate invoices and manage projects, resources, customer cases and human resources. 1CRM enables users to monitor sales pipelines and record a detailed history of interactions on leads, contacts and accounts and keep stakeholders up-to-date on accounts and informed on potential issues. 1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting and email integration. It integrates with third-party applications such as Google apps and Outloo...

1CRM Pricing

30-day free trial, no credit card required. Startup: $12 per user, per month Startup+: $19 per user, per month Professional: $28 per user, per month Enterprise: $34 per user, per month

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Available

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1CRM Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for 1CRM

1 - 5 of 53 Reviews

Marcus

Verified reviewer

Information Technology and Services

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed August 2015

The best CRM solution we've found

We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

PROS

Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support

CONS

Email marketing setup is quite complicated (though we are biased!) More documentation needed More integrations would be good

Rushang

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2018

Reasonable CRM software for small businesses

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.

PROS

Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

CONS

I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

Julian

Computer Hardware, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2017

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

None. A net negative experience.

PROS

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

CONS

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

James

Management Consulting, 1 employee

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2018

1CRM is a great started CRM for a Service Company

The Free Version and the Paid Versions you get everything you need in a CRM

PROS

Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

CONS

Cons are more of a personal preference I feel like the module editor should be included in every plan.

Jacques

Verified reviewer

Telecommunications, 11-50 employees

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed August 2015

Excellent business management app for the SMB segment

We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers

PROS

- 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support

CONS

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)