CARES (Communication and Relationship Engagement Solution) from Centurion is an integrated call center solution suitable for small and large enterprises looking for automatic call distribution (ACD), QA recording, outbound notification, workforce management and interactive voice response (IVR) features.
Each feature can be purchased separately and integrates into existing PBX system. Modules can be added as a business grows. Their algorithm is able to route calls to employees specializing in the appropriate skill. Quality Assurance teams have access to recording and reporting information in real-time.
The solution also comes with a supporting CRM solution where users are able to track all client interactions. This information is then used to manage front and back office operations, business relationships and analyze data to build targeted sales campaigns. The speaking portion can be adjusted at any time and the CARES Survey Module tracks responses and feedback.