About Clickatell Touch

Clickatell Touch is a cloud-based live chat solution that enables businesses to connect with their customers through multiple channels. It is suitable for industries such as e-commerce, banking, telecommunications and logistics. Key features include custom branding, out-of-office responders, sentiment analysis and reporting.

Clickatell Touch enables businesses to manage communications across a variety of channels, including browser-based chats windows, Facebook Messenger and Twitter. Users can customize welcome messages, create sequences for automated messaging and configure settings for handoffs to live agents. It also provides a chatbot feature that supports escalation of issues to senior agents.

Clickatell Touch also provides analytics, seat based ...


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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of Clickatell Touch

Overall rating

5.00 / 5 stars

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July 2019

Dan from At the Limits Ltd

Verified Reviewer

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

July 2019

Great options and easy to use

Pros

It was incredibly simple to set up and apply to our Aventri system. A really fast instant solution we look forward to using more and more.

Cons

Pricing was not too obvious, but experience will sort that I am sure.

Reasons for Choosing Clickatell Touch

We were limited to choice due to Aventri, but happy with the recommendation