Supportbench

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Ratings & Reviews

Overall Rating

4.28 / 5 (3,715)

4.53 / 5 (17)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

May 21, 2020

January 20, 2020

Pros/Cons

  • Pros

  • Love this software. This is another easy to use Microsoft program. Interface is smooth, very user friendly.

  • We use this for our retail side and it does stuff I didn't even know should be done. Great product!!

  • Cons

  • Implementation is difficult and takes time, customisation is easy but requires great level of testing

  • The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best

  • Pros

  • I love that it helped our agents assist and review customer issues quickly and also personnalize responses.

  • The application has a clean look, which makes it easy to navigate and use. User adoption is important and everyone using it seems to like it.

  • Cons

  • Honestly, I can't think of much! There was some minor dashboard confusion upfront that turned out to be a small user error that was resolved in a minute. Cause that's it, you get great service too.

  • Nothing to say, price is good and love the user friendliness. Our agents didn't need extensive training

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots