Engage Live Sales Chat Software


 

Engage Live Sales Chat is a cloud-based live chat platform. It offers widgets that can be added to a website that allows site visitors to locate and initiate live messaging with team members. Customers can utilize the chat feature from devices such as computers, smartphones, tablets and other Internet-connected devices.

Engage Live Sales Chat allows customers to return at a future time and then find and re-initiate their chat with the same agent they interacted with previously. The system offers live directories of customer-facing sales and support staff. This enables web-based visitors, customers and prospective customers to the detail of the executive whom they will be chatting with. 

Engage Live Sales Chat is suitable for mid-sized and large companies in various industries, including banking, financial, e-commerce, mortgage, retail and real estate. Services are offered on per user per month basis. Support is available through an online form.

 

Engage Live Sales Chat - Access across multiple user devices
 
  • Engage Live Sales Chat - Access across multiple user devices
    Access across multiple user devices
  • Engage Live Sales Chat - View chat assistant details
    View chat assistant details
  • Engage Live Sales Chat - Video chat
    Video chat
  • Engage Live Sales Chat - View chats
    View chats
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

2 Reviews of Engage Live Sales Chat

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Jennifer from Ben Built Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Very pleased with this program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I really enjoy the program. I am able to give feedback to my co workers and see how my job performance is measured by others.

Pros

It gives my customers and vendors the ability to provide a rating based on their experience quickly.

Cons

I am having the worst trouble setting up my own picture still.

Review Source: Capterra
 

Kendra from Caterpillar (via Tool and Gage)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

We use Engage everyday, I have had good and bad experiences, please see below for further details

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It maintains all of our torque equipment information such as calibration, repair and any other pertinent information. We also use it on our gage side to maintain hand held gages for calibration, repair and other pertinent information

Pros

Engage is easy to navigate and I have found that training new employees on the use of Engage is simple as well. We have our own work instruction on how to use Engage but most employees catch on very quickly hands on.

Cons

We are ALWALYS having reporting issues, we get consistent errors pulling reports, shutting down and reloading a few times usually helps but it is painful and time consuming. Also if you do not buy the extra customer support package we have found customer support can be quite rude

Review Source: Capterra