Great overall experience.

The customer service at this company has been fabulous. They’ve answered each and every question I’ve posed to them great team to work with.

I wish the contact management software would integrate with our Verizon phone system. It does integrate with some phone systems I believe, but just not this one. That might be due to complexities of Verizon.

Nice product, with clever features and it still has a lot of potential to grow

Outlook integration excellent technical support Ability to export data to reporting solutions

Outlooks starts slower local SQL database has to be installed

I don't use software unless absolutely necessary and I think there are far more user friendly and modern CRMs out there.

Tracking project progress from a business perspective (opportunity, invoicing, etc.)

The software is outdated, I have to open another application to get to eway (Outlook) and for each tab in eway a new window opens. The software is unsuitable for tracking the progress of the project.

Integration with Outlook. Posibility to run CRM in the browser and phone app. Ease of use. Fast searching through databases.

Change in the pricing policy. It becomes too expensive for us.

I liked how easy eWay-CRM makes organizing and tracking project information. It's simple to use and helps keep everything in order.

I found eWay-CRM a bit complicated when trying to customize it to fit my specific needs.