About GoldMine Premium Edition

Goldmine Premium CRM is a comprehensive customer relationship management software that is used by organizations of all sizes to manage the sales pipeline, marketing programs and deliver customer support.

Goldmine Premium Edition has a database system that is available at several tiered levels, each developed to fit organization based on size and usage. The Enterprise edition provides sales, marketing and customer support tools built on the .NET framework. Email integration allows you to track interactions with prospects directly from your email with no data input.

Goldmine Premium Edition offers sales automation, help desk, call center and CTI applications on a stand-alone basis. Businesses with more demanding software requirements can also supplement...


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Supported Operating System(s):

Unix, Windows 8, Windows 10

154 Reviews of GoldMine Premium Edition

Average User Ratings

Overall

3.58 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(31)

31

4 stars

(63)

63

3 stars

(34)

34

2 stars

(13)

13

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 154 results

September 2018

Amy from Shop Floor Automations, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

September 2018

My daily life-line

Pros

Goldmine has a wealth of information on all my transactions with the customer. I can use the history notes to remind me of the last conversation I had, because I talk to so many people I don't recall each and every conversation. I would not be able to function without this software.

Cons

It would be nice if there were more searchable fields in the tabs sections.

September 2019

Stephen from GreenLine

Company Size: 2-10 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2019

Going from strength to strength

After 18 years it goes without saying that the overall experience has been better than just good! In this day age the sure volume of competing products makes it attractive to change but if you value quality and service above attractive discount deals etc. then it just makes sense to stay with Goldmine

Pros

I first used Goldmine nearly 18 years ago and often products with that level of longevity cease to remain relevant and at the cutting edge of their industry! Not the case with Goldmine, they have made the product better with age!

Cons

I used to have an issue when it came to support but in the last few years this has greatly improve d

Reasons for Choosing GoldMine Premium Edition

Initially cost but the platform is so user friendly I found myself relying on it more and more

October 2020

Adria from AudioScribe

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2020

Goldmine is the memory machine for our business

I begin and end every work day in Goldmine - it is the center of my business world. It is how I communicate with customers, keep notes pertaining to particular customers. It is where all email correspondence that I send out originates from. It is my go to daily.

Pros

We have many users and Goldmine keeps track of all of them, our calls, our email messages, their products, the serial numbers, a record of all that they purchased from us. Customer purchase dates or evaluation dates as well as if they are in contract or out of contract. We create groups when we need to send an email to customers in a certain location to attract attendees when we visit the state for conventions or association meetings.

Cons

We have had e-mail trouble over the years and not everything is easy to understand but over time you pick things up that make the program more and more valuable everyday.

Reasons for Choosing GoldMine Premium Edition

the features that GoldMine Premium assists me is keeping track of what we do with what customers thereby creating a history for each and every one of our customers and what we have accomplished with and for them. I really like that.

February 2016

Marc from Resort Opportunities(tm)

Time Used: More than 2 years


Ease-of-use

2.5

Customer support

1.5

Functionality

4.5

February 2016

Goldmine Takes a Licking and Keeps on Ticking

Pros

Goldmine keeps our lead and customer database organized and accessible, almost 24/7/365 for close to 15 years. We're still running on Standard 6.7 server/client and cannot find a decent alternative to match it's capabilities. I like their licensing model, as there are no recurring monthlies, like SalesForce, and other cloud based CRM's. We have few issues with the email client. The WebImport is almost rock solid, once set up. Our initial database customization still models our business perfectly, with relatively few field additions. Understand that in 2001, there was nothing close in function or price. It is robust, and we have used around 25% of it's capabilities. It is wonderful software.

Cons

As others have said, their licensing, upgrading, and company support leave much to be desired. We run a 5 license office, that current only has two active seats. Any upgrades require purchasing a 5 seater, plus 5-seat annual maintenance plan. There are issues with synch, and with more modern web access, that are solvable at a relatively high add-on price. There is a significant learning curve (though once learned, it's a breeze) especially for administrators. Setting up user-defined fields and custom user screens is tedious, and takes much more than basic understanding of systems and data. Maintenance fees are excessive. Read the other comments.

November 2019

William from New Generation Software, Inc.

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2019

CRM for Small Sales and Marketing Team

We've used GoldMine for many years and it works well for our needs. We don't have the requirements to adopt one of the better known solutions.

Pros

Our team of 10 people, working from multiple offices, has real-time access to all interactions with customers, partners, and prospects. We rarely encounter problems.

Cons

It is easy to inadvertently create multiple records for a single company and it can be hard to find the forgotten name of someone you contacted a month or two ago if you can't remember exactly how they or their company name is spelled.