I organize and conduct events. In principle, I would have had enough of regular e-mail and a mobile phone, but I really like to look more professional. When my clients receive an immediate response instead of waiting, with a unique number of their request it looks like a recurrence to a serious business! In addition, if anyone has any claims or complaints, they can use a specially designated e-mail address, which is connected to the same system. In spite of the fact that my company employs only two people and we receive a maximum of 20 letters a week, the system has already proved its efficiency and helps to keep our flow of documents in an absolute order!

Sometimes it's interesting to see different types of reports - you can see what kinds of services we have in order, and where the service quality could be improved!

My system administrator recommended me this program. I have a very small traffic of inquiries from customers and basically the usual email was enough. The main problem with using regular email - I could not effectively track customer inquiries and there was no analysis capability. With a professional system, everything is much simpler now. In addition, I really like the mobile version. I do not use chat - I don't have enough employees.

I can safely recommend Helpdeskeddy to any small business owner.