iNexus by NexInteractive is a cloud-based call center solution, which provides users tools and functionalities that help them to manage their business operations and interactions with the customers. Key features include inbound customer service, outbound dial campaigns, agent desktop and more.
Within the outbound calling functionality, iNexus detects and erases calls to mobile phones, dials several numbers from one record and includes dynamic ANI display that allows users to change what call recipients see on their caller IDs. The solution also includes predictive dialing capabilities that help users filter out records that don't meet specific criteria.
Using IVR, ACD and ANI data, iNexus routes calls to specific agents based on the type of inquiry and the number called. The solution also features 'SuperScripter' that allows users to create, modify, tests and deploy call center scripts.
Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.
Dennis from Business Supplies and Equipment
The easy access to the program allowed for anyone to make productive use of it. From the dialer's functions to the phenomenal connection and support, it's an essential for helping our clients.
At times it appeared that the servers became unresponsive, which caused a bit of downtime and the support was to the point, just the response time could be better.
Coletta from At Home Virtual Services
Nexus is a great tool to add information in and keep notes near, while on the phones. It also shows the latest data inputs and that is very helpful as well.
The bad thing about Nexus, is that when it does not work well, it can be slow and cause a delay on your call. Sometimes the areas are all grayed out, and you can not put information into the data fields as needed.
Caroline from G3 Marketing
I've been using NEX dialer for the past 4 years and it has the highest calling ratio in the market with a great stability so it has tripled sales in our company.