Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us.

Gain a full understanding of what 'seamless integration' means to the vendor. I envisioned a straight pass-through of data, this is not the case.

Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.

Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth.

Comprehensive CRM soution with deeper functionality, more configuration options and customization.

Good in mapping key opportunities, targeting profitable prospects marketing campaign and lead management. Highly customizable platform.

Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.

Continually run into errors or the system just logs you off in the middle of doing a task.

Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way.

I like the grouping feature and how easy it is to set up new accounts, contacts, and activities.

I don't like how in some areas you can not cut and paste.

This interface is hard to maintain because of its custom features.

Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com.

Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

It does its own versioning and security, and if you understand it well, it can be your best friend. Also, with all of that, it is very SOX friendly.

Good overall CRM system. Cost effective vs. SalesForce.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

US Dollar

Formerly Saleslogix, Infor CRM offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing and customer service activities and information across the enterprise. This system is suited for small to midsized businesses, mid-market organizations and departments within larger enterprises with fewer than 1,000 users.

This product's core is sales force automation (SFA), but its capabilities extend to marketing automation, campaign management, workflow automation, customer service and support and budget and revenue tracking. It offers international support and its customer base extends to multiple countries across the globe. This system offers mobile CRM capabilities, enabling users to manage accounts, contacts and opportunities all from their mobile devices.

Infor CRM offers multiple deployment options including on-premises, cloud and hybrid environments with named, concurrent, flex and subscription licenses available. The platform runs on Microsoft SQL and Oracle database servers. Integration with Microsoft Exchange, Outlook and Lotus Notes is available.



LongDescription

Internal Chat Integration

Customer Service Analytics

Calendar/Reminder System

Knowledge Management

Customer Support

Self Service Portal

Contact Management

Lead Management

Email Marketing

Routing

Territory Management

Multi-Channel Communication

Marketing Automation

Social Media Integration

Monitoring

Task Management

Web-based Deployment

Search/Filter

Sales Activity Management

Process/Workflow Automation

Mobile Access

Social Media Monitoring

Lead Segmentation

Workflow Management

Activity Dashboard

Alerts/Notifications

Customer Social Profiles

Mobile App

Interaction Tracking

Dashboard

Customer Engagement

Reporting/Analytics

Third-Party Integrations

For Insurance Industry

For iPad Devices

Sales Pipeline Management

Windows 7

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Infor CRM

In Person

Live Online

Webinars

Documentation

Videos

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


Commenting/Notes

Engagement Tracking

Content Delivery

Cataloging/Categorization

Employee Management

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Product Catalog

Presentation Tools

Lead Capture

Performance Management

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Referral Tracking

Contract/License Management

Ad hoc Reporting

Financial Management

Material Requirements Planning

Order Management

Competitive Analysis

Project Management

Approval Process Control

Auto-Dialer

Lead Distribution

Projections

Multi-Campaign

Pipeline Management

Customer Database

Call Recording

Call Logging

Medical History Records

Audience Targeting

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Assignment Management

Sales Trend Analysis

Call Center Management

Shipping Management

Client Tracking

Scheduling

Data Import/Export

Email Tracking

Call List Management

Campaign Planning

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Sales Approval

Version Control

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Bills of Material

Conversion Rate Optimization

Multi-Currency

Statistical Analysis

Sales Reports

Dashboard Creation

Performance Metrics

Channel Management

Dynamic Modeling

Training Management

Maintenance Management

Shared Contacts

Production Scheduling

Proposal Management

Landing Pages/Web Forms

Request Escalation

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

Infor CRM vs Salesforce Sales Cloud

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Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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