IntelliResponse offers an integrated suite of digital self-service and customer engagement solutions for connecting with both prospective and existing customers. IntelliResponse can support multiple communication channels, including corporate websites, social media, mobile applications and agent desktops.
The solution uses a virtual concierge to move customers through the process while gathering information related to their request or question along the way. IntelliResponse Virtual Agents capture questions submitted through the various channels, so that the support team can identify customer requests and challenges.
Their knowledge management application, ANSWERS, provides customers with access to company information at anytime. It’s designed for companies with a global footprint because it's available in multiple languages and geographies.
The IntelliResponse Virtual Agent is utilized by companies across number of verticals, including banking, retail, insurance, utilities, telecom and more.