Jive Software


Jive is a collaboration software that helps users in improving productivity, employee engagement, customer satisfaction and brand advocacy. It offers a social platform that enables businesses to create internal social communities to improve teamwork and external-facing social networks that improves customer support and communication. The tool creates synergies across work departments, helps users encourage cross-company communications and reduces training costs.

Jive for Sales helps users provide product training to sales professionals. Jive for Customer Service allows businesses to create social communities for customers. Jive for Marketing creates sales and marketing collateral for users and develops marketing campaigns. The HR module helps new hires in onboarding and training. It helps HR managers in bringing new hires up to speed by mentoring them and providing knowledge sharing sessions.

Jive integrates with third-party applications such as Microsoft Office 365, Outlook, Google for Work, Cisco, Webex and Jabber. Support is offered via email and phone.



37 Reviews of Jive

Overall rating

3.97 / 5 stars

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Showing 1 - 20 of 37 reviews

December 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2017

Overall a good product but could use better customer service.

Pros

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Cons

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

December 2016

Cami from Cosplay Managed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Good product, and great customer service

There are always wants when it comes to customized software, but most companies just write you off when you have met your budget or end of a contract. Jive customer service is second to Sauce Labs for listening to the customer. They joke around with you and become a friendly customer service. Their software is like a company Facebook for our corporate account. It's a social place where we can share content. Jive has been able to help our company share and live to stream our content that is easy enough for that lady that's been in our company for 35 years that refuses to upgrade her IE8 browser. It's simple where the image or spot that someone would assume where something would be. I highly recommend them. They do have their downfalls in their search, however. Previously powered by GSA, but since changing away from them it causes our biggest complaint within the company. If tags aren't used on the document or you don't know the exact title or phrasing you have a hard time finding ideal content.

Pros

3rd party company varieties to add-on, UI, and customer service

Cons

Search engine

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Good tool for intranet site or internal wiki

Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

Pros

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

Cons

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

July 2018

Abiola from A. O. Smith Corporation

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Social network styled interaction.

Pros

Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

Cons

The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

4 of 5

November 2018

Needs Tons of Governance

A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind. If you're going to implement Jive, especially at a large enterprise, it's important to have strong governance rules from the start regarding versioning of content, and who is allowed to upload content and where. People in my organization frequently complain that it's hard to find what they are looking for.

Pros

It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization

Cons

This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.

August 2018

Ryan from Sunrise Communications

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

August 2018

Jive SIP

Pros

Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

Cons

The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response.

I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

June 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

5 of 5

June 2018

A super wiki in a social media cloak.

Pros

When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

Cons

At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

June 2018

Bassem from Cannon Design

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

June 2018

Jive - Work in Progress

Pros

Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

Cons

It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

November 2018

Julia from Food & Beverages

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Decent but needs newer, more exciting features

Pros

Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

Cons

The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress.

June 2017

Christine from medical

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

June 2017

Central place for everyone to find things

single sign-on is key

Pros

We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

Cons

Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

December 2016

Glen from Informatica LLC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

3 of 5

December 2016

We use jive for customer communities.

We have our communities on Jive. They are ok but I feel they could refine some features. We have a robust community and it manages it well.

Pros

Relatively easy to use. Good layout and easy to customize.

Cons

Some features seem like they can be refined. If I'm reading posts it's hard to see which ones I've read.

October 2016

Quoc from Dell

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Great For Connection With Other Co-Workers, But Has Its Faults

Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. However, it has its faults. It is not great for managing documents, and I wish there was a way to force co-workers to subscribe to the space.

Pros

Social Collaboration

Cons

Managing Documents

June 2018

Jason from New Relic

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Functionality

5 of 5

June 2018

Vast but not intuitive

Pros

Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

Cons

outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group

February 2017

Ben from Half Dental Utah

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great, easy to use product

We've always enjoyed using Jive at our office. Whenever we need any help, their customer service has been excellent.

Pros

Ease of use and customer service.

Cons

Nothing

November 2017

Jyostna from Infosys

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Jive has always been a wonderful experiences mainly with its easy UI

upgrade opportunity

Pros

-Business teams best friend
-Graphs and UI looks great and easily adaptable
- Lot of new features and ease of use

Cons

-Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use

December 2018

mohamed from Vodafone

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Jive

Pros

Easy to use, help in collaboration inside the organization, support a lot of integrations and can be used via android app.

Cons

one place to share all the information, and get in touch easily with other teams and also get the support if you need by asking your org for someone who has a skill to help you.

May 2017

Lenore from Plex Systems

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2017

Great use for an internal employee community

Pros

Jive can be customized to just about any look and feel you want in order to engage your audience. I like the tagging and categorization features, as well as the rotating carousel widget to feature important spaces or content.

Cons

It is rather easy for there to be too much content, and it's not always easy to find and update out-of-date content.

June 2018

Ann from Michael MacDonald Financial

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Jive is very helpful but sometimes you are kept on hold while the issue is being researched.

Ability to change messages and have calls picked up on cell phones.

Pros

Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job.

Cons

The ability to block robo call list should have more capacity to capture calls that you do not wish to receive.

October 2018

Denis from Promethean

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Comprehensive excellence.

I am CEO (owner) of a creative solutions development and process management company. Our primary phone service is hand held. JIVE provides continuity in our professional communications providing consistent client communication 24 x 7.

Pros

Quick and easy contract (service) purchase and install. Reasonable pricing cost. Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality. Any questions we have raised are answered professionally and quickly.

Cons

It seems odd to have desktop phones after 100 percent service via individual hand held phones. JIVE, however, solves that issue.

August 2017

Ben from Safety LMS

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Potential

Pros

Enabled use away from the office and made it easy to be able to call between staff members. Forwarding phones at click of a button

Cons

Reporting features werent fantastic on call duration and to what numbers.. The remote phone feature worked great sometimes and not on others