Katabat is a cloud-based customer service solution designed to enable businesses to manage customer interactions and account servicing activities. The solution caters to a wide range of industry verticals including retail banks, credit-based consumer lenders, utilities and telecoms.
Key features include payment management, self-service customer portals, collection and debt management and live chat. Katabat allows managers to segment their customers based on their engagement scores, account type, status and joining date. This further allows them to use different channels of communication like SMS, email and letters to communicate with different customer segments.
Katabat also offers a mobile-responsive, self-service customer portal to help agents monitor and manage customer interactions, payments and account updates for their customers. It also assists with workflow automation to help agents collect data and make offers to qualifying customers.
Support is available via phone and email.