Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.

The remote program is really good. Very simple and quick when a caller has called in.

Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.

With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.

The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

It's been positive, but I would recommend shopping around to get the best tool for your firm.

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task.

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

My complaints aside, Automate has been a good investment for us.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

The desktop software can be sluggish. Rolling out Third Wall was very rough.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

US Dollar

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.


Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.


ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.


The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

LongDescription

Sarbanes-Oxley Compliance

Status Tracking

Email Monitoring

Performance Management

Customizable Reports

Internet Usage Monitoring

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Diagnostic Testing

Import/Export Data

Real Time Monitoring

Virtual Machine Monitoring

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Endpoint Management

Procurement Management

Disaster Recovery

Scheduled/Automated Reports

Remote Update/Installation

Threat Response

Multi-Platform

Customizable Fields

Scheduling

Anti Virus

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Synchronization Scheduling

Bandwidth Monitoring

Audit Trail

Version Control

Uptime Reporting

Server Monitoring

Network Analysis

Cost Tracking

Behavior-Based Acceleration

Service Reporting

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Network Wide Management

Service Catalog

Issue Management

Maintenance Management

Password Management

Configuration Management

Web Traffic Reporting

Role-Based Permissions

Client Portal

Power Management

Real Time Updates

Ticket Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Multi-User Collaboration

Network Monitoring

Service Level Agreement (SLA) Management

Activity Monitoring

Deployment Management

Dashboard

Patch Management

Audit Management

Software Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Credential Management

Asset Lifecycle Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Prioritization

Remote Access/Control

Remediation Management

Supplier Management

Incident Management

Data Migration

Backup and Recovery

Summary Reports

Drag & Drop

Cross Reference System

Automatic Scans

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise Automate

In Person

Live Online

Webinars

Documentation

Videos

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


Commenting/Notes

Engagement Tracking

Content Delivery

Cataloging/Categorization

Employee Management

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Internal Chat Integration

Product Catalog

Presentation Tools

Lead Capture

Document Storage

Proposal Generation

Activity Tracking

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Ad hoc Reporting

Financial Management

Material Requirements Planning

Order Management

Calendar/Reminder System

Competitive Analysis

Project Management

Approval Process Control

Auto-Dialer

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Customer Database

Call Recording

Call Logging

Medical History Records

Audience Targeting

Goal Management

Call Management

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

Salesforce Sales Cloud

ConnectWise Automate vs Salesforce Sales Cloud

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