About Campaigner

Campaigner is a cloud-based customer relationship management (CRM) solution that caters to small and midsize businesses across various industry verticals. It enables users to manage interactions with existing and potential customers by centralizing customer and sales data in one place.

Campaigner offers sales representatives a sales checklist that provides them with step-by-step plans for closing a deal. The solution's social CRM capabilities integrate a customer's information and updates on various social media platforms like LinkedIn, Twitter and Facebook, and sales representatives can access that information from a client's profile within the system.

Campaigner also offers users integrated email marketing to manage email campaigns. Users can schedu...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

318 Reviews of Campaigner

Average User Ratings

Overall

3.90 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(95)

95

4 stars

(144)

144

3 stars

(43)

43

2 stars

(12)

12

1 stars

(20)

20

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 318 results

July 2020

Ray from Young Nails Inc.

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2020

Easy to use

Pros

Very easy to upload csv files. Some CRMS you need a masters degree in Technology just to upload clients into the database. Campaigner is simple to use, and cuts out all the other garbage fields that you don't need.

Cons

Pricing should continue to reduce as the economy is certain to crumble in the next six months.

Reasons for Choosing Campaigner

Salesforce takes 6 months and a masters degree to use all the useless things that it does. Mailchimp was a little more expensive.

September 2018

Kristi from Wine Cellar Innovations

Verified Reviewer

Company Size: 201-500 employees

Industry: Architecture & Planning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Use What You Know

We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Pros

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Cons

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Response from j2 Global

Replied October 2018

Hi Kristi, Thank you for leaving a review of Campaigner. We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team. If you have any additional questions please do not hesitate to contact us. -The Campaigner Team

September 2020

Laura from Affiliated Dermatology

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Love the Drag & Drop Editor!

Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.

Pros

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Cons

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Reasons for Choosing Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Response from j2 Global

Replied October 2020

Hello Laura, Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need. We look forward to continuing to serve your email marketing needs for years to come. All the best, Carlos Petersen, Customer Marketing Manager

September 2018

Scott from Cumberland Hill Neighborhood Association

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

September 2018

Much to be desired

We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.

Pros

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Cons

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago). Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images. Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago. Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Response from j2 Global

Replied October 2018

Hi Scott, Thank you for taking the time to review the platform. We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know. -The Campaigner Team

August 2020

Jerry from Wizard World

Company Size: 11-50 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2020

A little learning curve, but powerful software

We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Pros

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Cons

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Reasons for Choosing Campaigner

Mostly legacy; we had accumulated years of contacts and lists in Contactology. When we did a revisit of the service, we decided to stay with Campaigner at that point also. In addition, I have used some of the other services and Campaigner is the best fit for Wizard World's needs.

Response from j2 Global

Replied August 2020

Jerry, Thank you very much for your detailed feedback about our product. I am happy to hear that our list management system is working to your satisfaction and that our customer support has been there to help you. Your feedback about our WYSIWYG editor is also appreciated, I hope that you have had the chance to try our new drag and drop editor. Please let us know if you need anything anytime. Best, Carlos