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Ratings & Reviews

Overall Rating

4.48 / 5 (12,870)

4.53 / 5 (17)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 4, 2020

January 20, 2020

Pros/Cons

  • Pros

  • I like the price, It is very cheap. It is functional and easy to use.

  • this makes my job so much easier! great easy to use and very user friendly

  • Cons

  • New interface is good but not as attractive as the previous release.

  • My only con would be some of the setup was not as straight forward as expected but once the setup is complete the product works great.

  • Pros

  • I love that it helped our agents assist and review customer issues quickly and also personnalize responses.

  • The support from their team is great. They are quick to respond and have had all the answers to my questions.

  • Cons

  • Honestly, I can't think of much! There was some minor dashboard confusion upfront that turned out to be a small user error that was resolved in a minute. Cause that's it, you get great service too.

  • Nothing to say, price is good and love the user friendliness. Our agents didn't need extensive training

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots